Coreware vs. Trident 1 Comparison


Coreware	Trident 1	+	+
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About Coreware accelerates the development of uniquely powerful websites and business applications. Content management, CRM, task & project management, e-commerce, customer service, and blogging capabilities all come standard. But there’s much more: Coreware’s flexible architecture enables unlimited creativity, allowing our developers and users to implement advanced new capabilities and imaginative custom solutions. Coreware was born out of the belief that your business is unique, and must stand out to succeed. We created our platform for businesses and non-profits with clear missions and a desire for excellence that could not be achieved with off-the-shelf mass market tools. On Coreware, your business functions and looks exactly the way you want it to, you’re never a square peg in a round hole. To deliver uniquely powerful online applications that exceed clients’ expectations and function seamlessly on any device, backed by outstanding service and support.		About We are a veteran owned business with over 70% veteran workforce, owned and run by former Navy SEALS. We are also a proud Official Partner of the Navy SEAL Foundation and an Executive Sponsor of the SEAL Legacy Foundation. Are you looking for a new point of sale system for your gun store? Trident 1 is the premier provider of the first all-in-one FFL software designed specifically for the firearms retail industry. Created to replace multiple outdated software systems with one universally integrated solution, Trident 1 streamlines and consolidates ALL systems into a single solution to save you time and money. You can access Trident 1 from anywhere on any device, so you’re always in control of your retail operations. We specialize in retail sales, range management, compliance, industry leading integrations, secure payment processing, and excellent, US based customer service.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses and non-profits that need custom websites and business applications to implement advanced new solutions		Audience Businesses requiring a point-of-sale solution to monitor retail operations, process payments, and manage customer relationships
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $249/mo The most competitively priced, cloud based FFL point-of-sale software on the market. Lock in our lowest rate of $249/mo. Free Version Free Trial
Reviews/Ratings Overall 1.8 / 5 ease 1.8 / 5 features 3.2 / 5 design 2.4 / 5 support 1.9 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Great reporting. Serial number tracking. Lots of options. When it works I love it. Too bad it does not work often enough. Now I am at least sevens in and it’s basically unusable and I am getting blown off by tech support for the hundredth time! Now I gotta try to figure out how to change software companies and I’ve got all these years of data. On a positive note, the online integration of Form 4473 works smoothly once you're familiar with the process. Fast response although it's slowed down considerably from 10 minutes to almost an hour. For the times That i did Talk to a CS member they were helpful Their POS could be a great product if they actually tested it fully and considered the input of their users. Their YouTube videos are well made and can be helpful. CC processing ran smoothly. One stop solution (coreSTORE, coreCLEAR, coreFIRE now called coreFORCE Lite, coreILLA, their marketing (CRM/CRI) management. Patience of the owners and customer service Constantly evolving Pricing coreWARE is always looking to improve their services. They listen to their customers wants and needs and if enough dealers have similar requests they integrate and update the change(s) KEEP IT UP COREWARE!!! You provide a great, caring, and customer based service. Cons They love to change things and only level 1 AI bot level tech support available. Honestly, the real AI bought is as bad as helpful as the true tech-support. Years ago we got real tech support when they changed things and broke them. Now only messages like try restarting the computer and blaming our equipment. They refuse to call and ask us to run screen recordings to send to them but we are not sure what to even record. We run out of two locations on multiple different computers, two different internet providers, and we ended up replacing all of our network equipment. We only had issue with their software but was constantly told probably just our equipment or our ISP. Oh yeah I even upgraded to fiber internet at the main store and they still said probably just slow internet is the issue. It has been a frustrating experience with Core and its required interface software. The accounting functionality within Core is extremely limited, which makes integration with third-party software not just helpful, but absolutely necessary. Unfortunately, that's where the problems really begin. Some specific ongoing issues include: 1. Invoices defaulting to "Undeposited Funds" without clear reason. 2. Data inconsistently transferring—some days it simply doesn't, with no explanation. 3. Correcting a receiving report creates a duplicate rather than replacing the original, resulting in errors and duplications in the Bound Book. 4. Vendor invoices often fail to appear in QuickBooks. 5. There is no warning for duplicate invoice numbers, which increases the risk of accounting errors. 6. Customer support has been extremely slow—often taking weeks, months, or in some cases, over a year to provide meaningful assistance. Reaching an actual person when issues arise is nearly impossible, and the lack of real-time support has been a major source of frustration. 7. The interface software and Core frequently pass blame back and forth when issues arise, which only delays resolution and adds to the confusion. Some tabs and buttons don't do their assigned jobs. Asking for help to get referred to a How to step by step. Some buttons on corestore is literally pointless if I have to manually do everything. Customer help has considerably slowed down. Support is horrible. POS is glitchy and non-intuitive. Ease of transition and Learning curve- once you understand how the system works it’s a great experience. You have to hang in there for you to understand that this is a truly sophisticated system and with that said you need to be patient. They sure had to have patience with me and all my questions, chats, and tickets live domestic phone customer service (most likely cost prohibited) •some bugs need to be addressed regarding in-store inventory and inventory brought into the store from online purchases. They show available fore sale, though allocated.		Pros from Real Users Pros Being new to the industry, we searched for the best cloud based POS FFL Software and Credit Card Processing. Trident1 also has Shooting Range capabilities (also, in our future). The staff & support at Trident1 is "Outstanding". We also liked the option of having Trident1 come on site to do our training. Trident1 is also integrated with FastBound's FFL software for A & D and Electronic 4473 transactions. All of us at Joey Guns highly recommends Trident1 A one-stop shop, easy to use and train on: POS Gunsmithing Transfers Ordering Inventory Payroll Backorders
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Coreware Founded: 2016 United States www.coreware.com		Company Information Trident 1 United States trident1pos.com
Alternatives Trident 1		Alternatives Bravo POS for Gun Stores Bravo Store Systems
MONEI Microapps sl		Cumulus Retail Celerant Technology
OpenScape Session Border Controller Mitel		Orchid POS™ Orchid LLC
Fincio CMMS Fincio Software Solutions		Buy/Sell Plus Data Age Business Systems
iPayables InvoiceWorks iPayables View All		TridentStack Control TridentStack View All
Categories eCommerce Payment Processing		Categories Background Check Compliance eCommerce Firearms Inventory Management Point of Sale Retail Management Retail POS Systems Time Tracking
		eCommerce Features Catalog Management Channel Management CRM Customer Accounts Data Security Email Marketing Inventory Management Kitting Loyalty Program Mobile Access Multi-Store Management Order Management Product Configurator Promotions Management Returns Management Reviews Management SEO Management Shopping Cart Templates Show More Features Background Check Features Batch Processing Employment Screening Online Applications Screening Services Integration Self Service Portal Status Tracking Tenant Screening Compliance Features Archiving & Retention Artificial Intelligence (AI) Audit Management Compliance Tracking Controls Testing Environmental Compliance FDA Compliance HIPAA Compliance Incident Management ISO Compliance OSHA Compliance Risk Management Sarbanes-Oxley Compliance Surveys & Feedback Version Control Workflow / Process Automation Firearms Features Accounting / ERP Analytics / Reporting ATF Compliance Audit Trail Background Check Barcode Scanning / Printing CRM eCommerce / Online Sales Electronic 4473 Electronic Bound Book eZ Check Verification FFL For Shooting Instructors For Shooting Ranges Inventory Management Point of Sale (POS) Purchasing / Procurement Inventory Management Features Alerts/Notifications Barcoding / RFID Forecasting Inventory Optimization Kitting Manufacturing Inventory Management Mobile Access Multi-Channel Management Product Identification Reorder Management Reporting/Analytics Retail Inventory Management Supplier Management Warehouse Management Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management Retail Management Features Commission Management CRM eCommerce Email Marketing Employee Management Loyalty Program Mail Order Merchandise Management Multi-Location Order Management Purchase Order Management Reporting/Analytics Returns Management Retail POS Systems Features Barcode Scanning Commission Management Discount Management eCommerce Gift Card Management Inventory Management Loyalty Program Support Pricing Management Returns Tracking Sales Tracking Touch Screen Time Tracking Features Automatic Time Capture Billable & Non-Billable Hours Billing & Invoicing Employee Database Expense Tracking Mobile Time Tracking Multiple Billing Rates Offline Time Tracking Online Time Tracking Overtime Calculation Time per Project Reporting Timesheet Management Vacation / Leave Tracking
Integrations QuickBooks Online BigCommerce E4473 FastBound Google Analytics Mailchimp Smartwaiver Twilio WooCommerce WordPress Zaius Show More Integrations View All 5 Integrations		Integrations QuickBooks Online BigCommerce E4473 FastBound Google Analytics Mailchimp Smartwaiver Twilio WooCommerce WordPress Zaius Show More Integrations View All 9 Integrations
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