Symmetric

Symmetric

Symmetric Systems
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About

Coreware accelerates the development of uniquely powerful websites and business applications. Content management, CRM, task & project management, e-commerce, customer service, and blogging capabilities all come standard. But there’s much more: Coreware’s flexible architecture enables unlimited creativity, allowing our developers and users to implement advanced new capabilities and imaginative custom solutions. Coreware was born out of the belief that your business is unique, and must stand out to succeed. We created our platform for businesses and non-profits with clear missions and a desire for excellence that could not be achieved with off-the-shelf mass market tools. On Coreware, your business functions and looks exactly the way you want it to, you’re never a square peg in a round hole. To deliver uniquely powerful online applications that exceed clients’ expectations and function seamlessly on any device, backed by outstanding service and support.

About

Symmetric Systems provides a comprehensive local-market and cross-border payments solution, centered around its hosted payment platform, customized and configured to meet customers' specialized business needs and requirements. Partners and customers include large and complex merchants, financial institutions and banks, ISOs and their agents, referral sources, systems integrators and resellers. Dedicated to outstanding customer service and the continuing development of an unparalleled, technology-driven offering, Symmetric has developed one of the most capable payment-processing platforms in the industry. Symmetric's platform is connected to banks, processors, and other payment providers worldwide and provides comprehensive transparency and visibility to the intricacies of payment processing without overbearing complexity.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and non-profits that need custom websites and business applications to implement advanced new solutions

Audience

Businesses in need of a payment processing platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.8 / 5
ease 1.8 / 5
features 3.2 / 5
design 2.4 / 5
support 1.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Great reporting. Serial number tracking. Lots of options. When it works I love it. Too bad it does not work often enough. Now I am at least sevens in and it’s basically unusable and I am getting blown off by tech support for the hundredth time! Now I gotta try to figure out how to change software companies and I’ve got all these years of data.
  • On a positive note, the online integration of Form 4473 works smoothly once you're familiar with the process.
  • Fast response although it's slowed down considerably from 10 minutes to almost an hour. For the times That i did Talk to a CS member they were helpful
  • Their POS could be a great product if they actually tested it fully and considered the input of their users. Their YouTube videos are well made and can be helpful. CC processing ran smoothly.
  • *One stop solution (coreSTORE, coreCLEAR, coreFIRE now called coreFORCE Lite, coreILLA, their marketing (CRM/CRI) management. *Patience of the owners and customer service *Constantly evolving *Pricing coreWARE is always looking to improve their services. They listen to their customers wants and needs and if enough dealers have similar requests they integrate and update the change(s) KEEP IT UP COREWARE!!! You provide a great, caring, and customer based service.

Cons

  • They love to change things and only level 1 AI bot level tech support available. Honestly, the real AI bought is as bad as helpful as the true tech-support. Years ago we got real tech support when they changed things and broke them. Now only messages like try restarting the computer and blaming our equipment. They refuse to call and ask us to run screen recordings to send to them but we are not sure what to even record. We run out of two locations on multiple different computers, two different internet providers, and we ended up replacing all of our network equipment. We only had issue with their software but was constantly told probably just our equipment or our ISP. Oh yeah I even upgraded to fiber internet at the main store and they still said probably just slow internet is the issue.
  • It has been a frustrating experience with Core and its required interface software. The accounting functionality within Core is extremely limited, which makes integration with third-party software not just helpful, but absolutely necessary. Unfortunately, that's where the problems really begin. Some specific ongoing issues include: 1. Invoices defaulting to "Undeposited Funds" without clear reason. 2. Data inconsistently transferring—some days it simply doesn't, with no explanation. 3. Correcting a receiving report creates a duplicate rather than replacing the original, resulting in errors and duplications in the Bound Book. 4. Vendor invoices often fail to appear in QuickBooks. 5. There is no warning for duplicate invoice numbers, which increases the risk of accounting errors. 6. Customer support has been extremely slow—often taking weeks, months, or in some cases, over a year to provide meaningful assistance. Reaching an actual person when issues arise is nearly impossible, and the lack of real-time support has been a major source of frustration. 7. The interface software and Core frequently pass blame back and forth when issues arise, which only delays resolution and adds to the confusion.
  • Some tabs and buttons don't do their assigned jobs. Asking for help to get referred to a How to step by step. Some buttons on corestore is literally pointless if I have to manually do everything. Customer help has considerably slowed down.
  • Support is horrible. POS is glitchy and non-intuitive.
  • *Ease of transition and Learning curve- once you understand how the system works it’s a great experience. You have to hang in there for you to understand that this is a truly sophisticated system and with that said you need to be patient. They sure had to have patience with me and all my questions, chats, and tickets *live domestic phone customer service (most likely cost prohibited) •some bugs need to be addressed regarding in-store inventory and inventory brought into the store from online purchases. They show available fore sale, though allocated.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Coreware
Founded: 2016
United States
www.coreware.com

Company Information

Symmetric Systems
United States
www.vitalpay.com

Alternatives

Alternatives

MONEI

MONEI

Microapps sl
Fincio CMMS

Fincio CMMS

Fincio Software Solutions

Categories

Categories

Payment Processing Features

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Integrations

Google Analytics
Mailchimp
QuickBooks Online
Zaius

Integrations

Google Analytics
Mailchimp
QuickBooks Online
Zaius
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