QEvalEtech Global Services
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About
We are a speech analytics company that unlocks the hidden insights that are buried within your call recordings. Our automated AI driven platform keeps the spotlight on 100% of your customer interactions. Stop flying blind - see what's hiding in your calls by scheduling a demo today. Our seamlessly integrated solution analyzes 100% of your calls using our proprietary speech & voice analytics platform. Your internal processes & goals with the power of industry specific C.I and cutting edge A.I. is our recipe for your success. Whether you're looking to increase conversion, improve NPS or just simply create call efficiency, we are your all in on solution. Every industry from collections, insurance, sales through banking has its own nuances, language, normalcy and we cover them all. Our dedication to optimizing the call center management experience solves it from every angle from simplest to complex.
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About
QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Call centers and sales teams that need a speech analytics platform
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Audience
Companies searching for a solution to manage and improve customer experience and agent performance.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$40/month/license
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationContact Cubed
United States
www.contactcubed.com
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Company InformationEtech Global Services
Founded: 2003
United States
www.qevalpro.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Speech Analytics Features
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Speech Analytics Features
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Conversation Intelligence Features
Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching Features
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Performance Management Features
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
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Integrations
Adobe Customer Journey Analytics
Avaya Experience Platform
Calabrio Call Recording
CallMiner Eureka
Creovai
Freshsales
Genesys Cloud CX
GetFeedback
HubSpot CRM
LiveAgent
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Integrations
Adobe Customer Journey Analytics
Avaya Experience Platform
Calabrio Call Recording
CallMiner Eureka
Creovai
Freshsales
Genesys Cloud CX
GetFeedback
HubSpot CRM
LiveAgent
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