Connex vs. OrderMetrics Comparison


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About Connex is a comprehensive ecommerce integration solution that seamlessly connects sales, commerce, and accounting systems, offering both ready-made and custom solutions to streamline operations and enhance profitability. Its proprietary Rules Engine allows businesses to customize and automate data flow, providing accurate, real-time financial and inventory insights across multiple platforms. By reducing manual data entry and expediting order processing, Connex helps businesses cut payroll expenses and improve operational efficiency. The platform also offers a comprehensive analytics dashboard, enabling users to monitor sales and inventory, and make informed decisions to boost their bottom line. With the Connex mobile app for Android and iOS, business owners can conveniently monitor their sales on the go, ensuring seamless control and optimization of their operations.	About Profit & LTV Analytics for E‑Commerce. Monitoring your profit & marketing performance shouldn't be hard. Get the real-time data you need to make profitable decisions. We built what we always wanted for ourselves. Automatic data analysis with accurate profit. Look at your per-order net profit after all costs are considered including shipping, ad spend, transaction fees, discounts, refunds and more. We combine everything in one place - no spreadsheets. No more living with 5 different analytics tools and still not knowing how much profit you make each day. Get daily profit alerts to stay on top of your business. We combine store profit data with ad-level data from all your marketing channels. Now you can see which campaigns are profitable and have the highest LTV:CAC ratio after all costs (including shipping, refunds and COGS).
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Connex is designed for e-commerce businesses and retailers looking to automate their accounting, inventory management, and sales data synchronization for improved efficiency and profitability	Audience eCommerce retailers that want a profit and marketing analytics platform for their online store
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $359 per month Billed annually Free Version Not Supported Free Trial Not Supported	Pricing $29 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 3.9 / 5 features 4.2 / 5 design 4.2 / 5 support 3.9 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros OK when it works - but it keeps breaking. We are constantly finding that the product stopped syncing - but unless you are looking at the logs 24/7 - you will miss it. Once it's set up properly, it's a very reliable product. It saves a lot of time importing orders from our 3 custom web shops. It does a pretty good job of checking for an existing customer or, creates a new customer as necessary. Once you get used to it, it's easy to navigate and support. Regular reports via email helps to ensure things are running smoothly. I really like that way I am able to have Connex convert sales orders from all four of my stores and place them into my Sales Receipts in Quickbooks Enterprise. There are not a lot of software options out there that can do this with Enterprise, so I was thrilled to have this option. I also love that I don't have to do anything to convert the orders. Once everything is initially set up (with the help of a Connex technician), every order I get is immediately transferred and converted to my Quickbooks Enterprise. As a bonus, Connex is also able to classify each order with the store that the order came from. I have a store on BigCommerce, Amazon, and two Etsy stores. All work great with Connex. I use a third party online shipping software solution from ShippingEasy.com. Connex works well with them. The software has improved and so has the web interface in the past year. Once everything is configured, the syncing happens in the background and goes unnoticed. It helps us sync ShipStation and QBO together and work more efficiently. I like how simple this interface is to use across the board.I like how this works and also getting the customer support they had to offer while using the system. Cons Customer service is terrible. Last week we discovered it wasn't syncing. Got the answer "try manual sync". No luck. Then "oh we switched to a new platform and you weren't ported over - try again". No luck. Now they say "oh - have to escalate to tier 2 - pay us an extra $500 and we will figure out why our terrible software isn't working? Can't call tech support. Very slow response to support tickets. Very difficult to get support to implement new features. It would be helpful if we could have a filter to have some web shop orders be created as Sales Receipts while others created as a Sales Order. It seems a bit expensive for what I'm doing. The only reason I need Connex is for converting sales orders. There are a lot of features I'm paying for that I don't need because I get them through ShippingEasy. Everything is fully automated with converting my orders, so I feel I'm overpaying for what I'm actually doing. It would be nice if Connex had a plan for someone like me that is only using basically one feature. Also, I initially had Connex set up to only convert orders from ShippingEasy once the order actually shipped. I had problems with this. When orders were on hold for one reason or another, by the time they shipped, they would be out of the automated date range that Connex had set up, therefore the orders would never make it into Quickbooks. When we addressed this after the last Christmas season, with the help of a technician from Connex, we manually loaded several groups of orders one at a time to ensure all orders were accounted for. We ended up finding several hundred orders that were never transfered. This caused major problems with my inventory and accurate sales reports. The "fix" was to just have Connex transfer orders immediately upon receipt. The reason I like to wait until orders were shipped was because I have customers that would often make changes to their orders. So, instead of making the change in ShippingEasy once, I now have to make the changes to ShippingEasy AND in my Quickbooks Enterprise. Finally, I will admit that I'm not the most computer savy person out there, but I found the interface to be confusing. Thankfully, the technician was able to set everything up for me, but if I have any problems, I'm not confident I can fix the issue myself. I have two major things that I would like to see improved. The first is customer service. It's difficult to reach a human, and it would also be nice to have 24/7 customer support. Second, when I run out of "syncs" in my plan, I don't get any notification at all. I should be sent an email so that it's clear that I'm out. What happens when I run out of syncs is that my orders just stop syncing. I don't monitor these every day, or even every week, so it's frustrating when I go to look for an order in Quickbooks Enterprise and discover the order isn't there because I had run out of syncs. I then need to find out what date the orders stopped syncing and try to get them manually synced into QBE. The beginning setup is rough and customer service is something to be desired. Things that one would think would be plug and play with Quickbooks Online required some workarounds that did not feel so slick. An example would be that we had to stop using the shipping field in invoices and, instead, create a shipping line item so that tax wouldn't get applied to the shipping. It was very wonky. When we spent weeks going back and forth with support, I asked if they could offer a makegood of some sort for our troubles and absolutely nothing was offered. My company has given product away to make a customer happy. I guess money is more important than word of mouth marketing to the people at JMA Web and Connex. This system did not have a Connex to user setup process. I feel that this would've answered a lot of questions I had about it for the startup process. I believe that if they had someone help set everything up with a screen share would've taken a lot of stress away.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Connex Founded: 2010 United States connexecommerce.com	Company Information OrderMetrics Founded: 2016 United States ordermetrics.com
Alternatives MyWorks Sync MyWorks Software	Alternatives BeProfit
Webgility	Omniconvert REVEAL Omniconvert
Food Connex CAI Software	Reaktion Reaktion.com Aps
B2B Connex	Kixmon
MikMak MikMak, a SPINS company View All	Nogin View All
Categories Amazon Seller Tools Supported eCommerce Analytics Supported eCommerce Integration Supported eCommerce Tools Supported	Categories eCommerce Supported eCommerce Analytics Supported eCommerce Tools Supported
Show More Features Amazon Seller Tools Features A/B Testing Not Supported Alerts / Notifications Not Supported Analytics / Reporting Not Supported Campaign Management Not Supported Competitor Analysis Not Supported Content Management / Optimization Not Supported Conversion / ROI Tracking Not Supported Customer Data Management Not Supported Email Marketing Not Supported Feedback Management Not Supported Inventory Management Supported Keyword Tracking / Research Not Supported Order Management Supported PPC Ads Management Not Supported Price Optimization Not Supported Rank Optimization Not Supported Refund Management Not Supported Review Management Not Supported Sales Tracking / Analysis Not Supported Shipping Management Not Supported Trend Analysis Not Supported	Show More Features eCommerce Features Catalog Management Not Supported Channel Management Supported CRM Supported Customer Accounts Not Supported Data Security Supported Email Marketing Not Supported Inventory Management Supported Kitting Supported Loyalty Program Not Supported Mobile Access Supported Multi-Store Management Supported Order Management Supported Product Configurator Not Supported Promotions Management Not Supported Returns Management Not Supported Reviews Management Supported SEO Management Not Supported Shopping Cart Not Supported Templates Supported
Integrations Amazon Supported BigCommerce Supported ShipStation Supported Shopify Supported WooCommerce Supported eBay Supported AliExpress Not Supported Amazon Ads Not Supported Facebook Ads Not Supported Fulfillment by Amazon (FBA) Not Supported Google Ads Not Supported Google Analytics Not Supported Meta Ads Not Supported Outbrain Not Supported QuickBooks Online Advanced Supported Shipfusion Not Supported ShippingEasy Not Supported Shipwire Not Supported Snapchat Not Supported Stripe Supported Show More Integrations View All 11 Integrations	Integrations Amazon Supported BigCommerce Supported ShipStation Supported Shopify Supported WooCommerce Supported eBay Supported AliExpress Supported Amazon Ads Supported Facebook Ads Supported Fulfillment by Amazon (FBA) Supported Google Ads Supported Google Analytics Supported Meta Ads Supported Outbrain Supported QuickBooks Online Advanced Not Supported Shipfusion Supported ShippingEasy Supported Shipwire Supported Snapchat Supported Stripe Not Supported Show More Integrations View All 20 Integrations
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