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About

Connex is a comprehensive ecommerce integration solution that seamlessly connects sales, commerce, and accounting systems, offering both ready-made and custom solutions to streamline operations and enhance profitability. Its proprietary Rules Engine allows businesses to customize and automate data flow, providing accurate, real-time financial and inventory insights across multiple platforms. By reducing manual data entry and expediting order processing, Connex helps businesses cut payroll expenses and improve operational efficiency. The platform also offers a comprehensive analytics dashboard, enabling users to monitor sales and inventory, and make informed decisions to boost their bottom line. With the Connex mobile app for Android and iOS, business owners can conveniently monitor their sales on the go, ensuring seamless control and optimization of their operations.

About

In the constantly changing eCommerce ecosystem, Luz helps you make data-validated decisions that lead to real growth. No other platform puts all the DTC tools you need in one place. Gain deep insights into your customers, company, and competitors to win big at scale. Our data engineers are constantly retrieving, cleaning, and validating the data we track with a promise to deliver accurate and actionable data. Our platform was built with ease in mind to make sure that you are able to understand and take action on the insights from the first time you sign in. Forget the need for a data science team. Luz provides tailor-made, actionable insights to guide you and your team to success. Data that is accessible drives innovation, creates better products and improves the lives of individuals across all areas of the eCommerce ecosystem. Accessible data is better for everyone. Prepare to share your competitors and growth strategy.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Connex is designed for e-commerce businesses and retailers looking to automate their accounting, inventory management, and sales data synchronization for improved efficiency and profitability

Audience

eCommerce businesses searching for a solution to make data-validated decisions and grow their company

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$359 per month
Billed annually
Free Version
Free Trial

Pricing

$399 one-time payment
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 3.9 / 5
features 4.2 / 5
design 4.2 / 5
support 3.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • OK when it works - but it keeps breaking. We are constantly finding that the product stopped syncing - but unless you are looking at the logs 24/7 - you will miss it.
  • Once it's set up properly, it's a very reliable product. It saves a lot of time importing orders from our 3 custom web shops. It does a pretty good job of checking for an existing customer or, creates a new customer as necessary. Once you get used to it, it's easy to navigate and support. Regular reports via email helps to ensure things are running smoothly.
  • I really like that way I am able to have Connex convert sales orders from all four of my stores and place them into my Sales Receipts in Quickbooks Enterprise. There are not a lot of software options out there that can do this with Enterprise, so I was thrilled to have this option. I also love that I don't have to do anything to convert the orders. Once everything is initially set up (with the help of a Connex technician), every order I get is immediately transferred and converted to my Quickbooks Enterprise. As a bonus, Connex is also able to classify each order with the store that the order came from. I have a store on BigCommerce, Amazon, and two Etsy stores. All work great with Connex. I use a third party online shipping software solution from ShippingEasy.com. Connex works well with them.
  • The software has improved and so has the web interface in the past year. Once everything is configured, the syncing happens in the background and goes unnoticed. It helps us sync ShipStation and QBO together and work more efficiently.
  • I like how simple this interface is to use across the board.I like how this works and also getting the customer support they had to offer while using the system.

Cons

  • Customer service is terrible. Last week we discovered it wasn't syncing. Got the answer "try manual sync". No luck. Then "oh we switched to a new platform and you weren't ported over - try again". No luck. Now they say "oh - have to escalate to tier 2 - pay us an extra $500 and we will figure out why our terrible software isn't working?
  • Can't call tech support. Very slow response to support tickets. Very difficult to get support to implement new features. It would be helpful if we could have a filter to have some web shop orders be created as Sales Receipts while others created as a Sales Order.
  • It seems a bit expensive for what I'm doing. The only reason I need Connex is for converting sales orders. There are a lot of features I'm paying for that I don't need because I get them through ShippingEasy. Everything is fully automated with converting my orders, so I feel I'm overpaying for what I'm actually doing. It would be nice if Connex had a plan for someone like me that is only using basically one feature. Also, I initially had Connex set up to only convert orders from ShippingEasy once the order actually shipped. I had problems with this. When orders were on hold for one reason or another, by the time they shipped, they would be out of the automated date range that Connex had set up, therefore the orders would never make it into Quickbooks. When we addressed this after the last Christmas season, with the help of a technician from Connex, we manually loaded several groups of orders one at a time to ensure all orders were accounted for. We ended up finding several hundred orders that were never transfered. This caused major problems with my inventory and accurate sales reports. The "fix" was to just have Connex transfer orders immediately upon receipt. The reason I like to wait until orders were shipped was because I have customers that would often make changes to their orders. So, instead of making the change in ShippingEasy once, I now have to make the changes to ShippingEasy AND in my Quickbooks Enterprise. Finally, I will admit that I'm not the most computer savy person out there, but I found the interface to be confusing. Thankfully, the technician was able to set everything up for me, but if I have any problems, I'm not confident I can fix the issue myself. I have two major things that I would like to see improved. The first is customer service. It's difficult to reach a human, and it would also be nice to have 24/7 customer support. Second, when I run out of "syncs" in my plan, I don't get any notification at all. I should be sent an email so that it's clear that I'm out. What happens when I run out of syncs is that my orders just stop syncing. I don't monitor these every day, or even every week, so it's frustrating when I go to look for an order in Quickbooks Enterprise and discover the order isn't there because I had run out of syncs. I then need to find out what date the orders stopped syncing and try to get them manually synced into QBE.
  • The beginning setup is rough and customer service is something to be desired. Things that one would think would be plug and play with Quickbooks Online required some workarounds that did not feel so slick. An example would be that we had to stop using the shipping field in invoices and, instead, create a shipping line item so that tax wouldn't get applied to the shipping. It was very wonky. When we spent weeks going back and forth with support, I asked if they could offer a makegood of some sort for our troubles and absolutely nothing was offered. My company has given product away to make a customer happy. I guess money is more important than word of mouth marketing to the people at JMA Web and Connex.
  • This system did not have a Connex to user setup process. I feel that this would've answered a lot of questions I had about it for the startup process. I believe that if they had someone help set everything up with a screen share would've taken a lot of stress away.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Connex
Founded: 2010
United States
connexecommerce.com

Company Information

Luz
United States
www.tryluz.com/why-luz

Alternatives

MyWorks Sync

MyWorks Sync

MyWorks Software

Alternatives

G-data

G-data

Genetsis g-commerce
Food Connex

Food Connex

CAI Software
MikMak

MikMak

MikMak, a SPINS company

Categories

Categories

Amazon Seller Tools Features

A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis

Integrations

Shopify
Amazon
BigCommerce
ChannelAdvisor
Facebook Ads
Google Ads
Google Cloud BigQuery
Klaviyo
Looker
Meta Ads
QuickBooks Online
QuickBooks Online Advanced
ShipStation
Stripe
Tableau
Walmart
WooCommerce
eBay

Integrations

Shopify
Amazon
BigCommerce
ChannelAdvisor
Facebook Ads
Google Ads
Google Cloud BigQuery
Klaviyo
Looker
Meta Ads
QuickBooks Online
QuickBooks Online Advanced
ShipStation
Stripe
Tableau
Walmart
WooCommerce
eBay
Claim Connex and update features and information
Claim Connex and update features and information
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