ConnectWise SIEM vs. Thread Comparison


ConnectWise SIEM ConnectWise	Thread Thread Magic	+	+
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About ConnectWise SIEM (formerly Perch) offers threat detection and response backed by an in-house Security Operations Center (SOC). Defend against business email compromise, account takeovers, and see beyond your network traffic. Our team of threat analysts does all the tedium for you, eliminating the noise and sending only identified and verified treats to action on. Built with multi-tenancy, ConnectWise SIEM helps you keep clients safe with the best threat intel on the market.		About Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience MSPs, VARs, and IT security teams		Audience Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $10 per month Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information ConnectWise Founded: 1982 United States www.connectwise.com/platform/security-management/siem		Company Information Thread Magic Founded: 2019 United States www.getthread.com
Alternatives ConnectWise Cybersecurity Management ConnectWise		Alternatives Support Fusion
Heimdal Endpoint Detection and Response (EDR) Heimdal®		Atera
SecurityHQ		ManageEngine ServiceDesk Plus ManageEngine
Cynet All-in-One Cybersecurity Platform Cynet		DeskDirector
Splunk Enterprise Cisco View All		HaloPSA Halo Service Solutions View All
Categories Cloud Security Cybersecurity Endpoint Detection and Response (EDR) Endpoint Protection Incident Management Log Management MSP SIEM Threat Intelligence		Categories AI Service Management (AISM) MSP Service Desk
MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Show More Features Cloud Security Features Antivirus Application Security Behavioral Analytics Encryption Endpoint Management Incident Management Intrusion Detection System Threat Intelligence Two-Factor Authentication Vulnerability Management Cybersecurity Features AI / Machine Learning Behavioral Analytics Endpoint Management Incident Management IOC Verification Tokenization Vulnerability Scanning Whitelisting / Blacklisting Endpoint Detection and Response (EDR) Features Behavioral Analytics Blacklisting/Whitelisting Continuous Monitoring Malware/Anomaly Detection Prioritization Remediation Management Root Cause Analysis Endpoint Protection Features Activity Log Antivirus Application Security Behavioral Analytics Device Management Encryption Signature Matching Web Threat Management Whitelisting / Blacklisting Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Log Management Features Archiving Audit Trails Compliance Reporting Consolidation Data Visualization Event Logs Network Logs Remediation Syslogs Thresholds Web Logs SIEM Features Application Security Behavioral Analytics Compliance Reporting Endpoint Management File Integrity Monitoring Forensic Analysis Log Management Network Monitoring Real Time Monitoring Threat Intelligence User Activity Monitoring
Integrations Autotask PSA ConnectWise PSA HaloPSA		Integrations Autotask PSA ConnectWise PSA HaloPSA View All 3 Integrations
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