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About

Complexity doesn’t have to follow growth. With Conga Orchestrate, you can easily configure, automate, and manage a large number of workflow steps and processes, no matter how complex. Plus, you save time and eliminate costly errors caused by manual work. Salesforce process management is easy when you can create repeatable processes in Salesforce with no code. With Conga Orchestrate, even the most complex workflows with multiple steps are easy to build and automate. Manual processes are time-consuming, inconsistent, and error-prone. With automated processes from Conga Orchestrate, you can track even the most complex processes and gain deep insights that inform where improvement is needed. Conga’s products are purpose-built to work together seamlessly, so you can automate and streamline commercial operations end-to-end. Sometimes, you just need to see solutions in action. We have a demo for those occasions and we’d like to show it to you.

About

Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks. The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions. Cut Agent Onboarding Time by 80% Diminish Ramp Time by 40% Lower Average Handling by 30%

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises searching for a solution to create processes to grow with their business

Audience

Contact centers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$20
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Conga
Founded: 2010
United States
conga.com/products/business-process-automation/conga-orchestrate

Company Information

Process Shepherd
Founded: 2022
United States
www.processshepherd.com

Alternatives

Alternatives

Conga CLM

Conga CLM

Conga
MyStekz

MyStekz

Stekz
Conga CPQ

Conga CPQ

Conga

Categories

Categories

Integrations

Salesforce Supported
Aircall Not Supported
Aretec Supported
Conga CLM Supported
Freshdesk Not Supported
Genesys Cloud CX Not Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

Salesforce Supported
Aircall Supported
Aretec Not Supported
Conga CLM Not Supported
Freshdesk Supported
Genesys Cloud CX Supported
Zendesk Supported
Zoho CRM Supported
Claim Conga Orchestrate and update features and information
Claim Conga Orchestrate and update features and information
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