Conga OrchestrateConga
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Related Products
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About
Complexity doesn’t have to follow growth. With Conga Orchestrate, you can easily configure, automate, and manage a large number of workflow steps and processes, no matter how complex. Plus, you save time and eliminate costly errors caused by manual work. Salesforce process management is easy when you can create repeatable processes in Salesforce with no code. With Conga Orchestrate, even the most complex workflows with multiple steps are easy to build and automate. Manual processes are time-consuming, inconsistent, and error-prone. With automated processes from Conga Orchestrate, you can track even the most complex processes and gain deep insights that inform where improvement is needed. Conga’s products are purpose-built to work together seamlessly, so you can automate and streamline commercial operations end-to-end. Sometimes, you just need to see solutions in action. We have a demo for those occasions and we’d like to show it to you.
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About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprises searching for a solution to create processes to grow with their business
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Audience
Contact centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$20
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationConga
Founded: 2010
United States
conga.com/products/business-process-automation/conga-orchestrate
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Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
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Categories |
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Integrations
Salesforce
Aircall
Aretec
Conga CLM
Freshdesk
Genesys Cloud CX
Zendesk
Zoho CRM
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Integrations
Salesforce
Aircall
Aretec
Conga CLM
Freshdesk
Genesys Cloud CX
Zendesk
Zoho CRM
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