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About

Resident Experience Management with Concierge Plus Our property management platform makes life easier for property managers and security companies by increasing efficiencies, improving resident service, and automating administrative processes so your condo or HOA runs more efficiently.

About

Innago is a free and easy-to-use property management solution. Whether you have 1 unit or 1000, student housing, or commercial properties, Innago is built for you. Our software is designed to save you time and money, so you can spend more time doing the things that matter most. Our mission is to make renting simple, accessible, & affordable for landlords of any size. Too many alternatives are expensive & overwhelming, turning a "solution" into a problem. Innago allows you to easily: collect rent, screen tenants, list properties, manage work orders, create applications, sign leases, organize financials, communicate with tenants, & much more!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

HOAs/Condo Associations

Audience

Small to mid-sized landlords and property managers interested in completely free online property management software

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$100/month
Our pricing model is typically based on the number of units in your community, and can vary based on the features/modules you select
Free Version
Free Trial

Pricing

Free
All features are 100% free for landlords and property owners.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.0 / 5
design 4.0 / 5
support 4.7 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.5 / 5
features 4.6 / 5
design 4.5 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • The effective service , fast to respond. The technical support is helpful. The website is easy to operate.
  • Ease of use. Ease of configuration & administration. Good range of features. Responsive customer support.
  • I use the Announcements and Delivery features daily. I run a luxury hi rise and I use these features daily. Why? Because my owner's like the ease of these features and thereby are happy, which makes me happy!

Cons

  • The website is not accessible for the users who are visually impaired.
  • Fewer features than some competitors. Some configuration procedures are needlessly tricky.
  • The quick vote feature is weak.

Pros & Cons from Real Users

Pros

  • User-friendly interface: Innago's design is intuitive, making navigating and utilizing the platform easy. Comprehensive feature set: Innago offers a wide range of features, from tenant management to financial tracking, customized late fees, messaging, and maintenance tracking. Mobile accessibility: The platform has a mobile app and the browser is mobile-friendly. Having the app is critical to get notifications right away if there is a maintenance issue. Strong customer support: The Innago support team is amazing and very quick to respond and get a resolution or an answer to your question. To be free to landlords is a major plus and it isn't expensive for the tenant to make their payments if they set up payments through their bank account.
  • I love that it's free, so it saves me money. I can easily use it and navigate the dashboard every easily. The best is the quick responsiveness of customer service, which is important for me whenever a problem arises.
  • Great Platform and Customer Service. The platform is easy to navigate and customer service is very responsive for assistance.
  • I like that you can store documents in each renters file. Its so easy to add these documents. Its nice that I don't have to keep a physical copy.
  • The product overall is great; it has easy accessibility and is easy to setup. It also has great flexibility.

Cons

  • Learning curve: While the interface is generally user-friendly, there is still be a learning curve for users who are new to property management software or who are switching from a different platform. It would be helpful if you were able to navigate different sections of the platform without having to back out and go to one of the side bar items. Reports: It would be nice to be able to get more reports or customize some of the reports. Creating Documents: This feature could be developed further. It isn't very user-friendly, and it would be nice to create a document from scratch. Filling out all the spaces to complete text, initials, and documents could be improved.
  • I wish Innago implemented a guidebook or a video to help tenants better integrate into the platform because one of my tenants isn't tech savvy and had difficulty using it. I also wish there were forms available for landlords to use, such as eviction notice, lease agreements based on state, etc.
  • I currently do not have any cons at this time to report.
  • There is not a way to have a renter sign multiple electronic documents
  • I do not like that I do not have the option to turn off the credit card function.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Concierge Plus
Founded: 1999
Miami, FL
www.conciergeplus.com

Company Information

Innago
Founded: 2016
United States
innago.com

Alternatives

Neigbrs by Vinteum

Neigbrs by Vinteum

Vinteum Software

Alternatives

Categories

Categories

HOA Features

Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management

Real Estate Property Management Features

Billing & Invoicing
Commercial Properties
Contact Management
Credit Check
Expense Management
Insurance Management
Landlord Database
Late Fee Calculation
Lease Management
Maintenance Management
Owner Portal
Payment Processing
Portfolio Management
Rent Tracking
Residential Properties
Tax Management
Tenant Database
Tenant Portal
Vacancy Tracking
Website Management

HOA Features

Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management

Real Estate Property Management Features

Billing & Invoicing
Commercial Properties
Contact Management
Credit Check
Expense Management
Insurance Management
Landlord Database
Late Fee Calculation
Lease Management
Maintenance Management
Owner Portal
Payment Processing
Portfolio Management
Rent Tracking
Residential Properties
Tax Management
Tenant Database
Tenant Portal
Vacancy Tracking
Website Management

Rental Property Management Features

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Commercial Real Estate Features

Brand Management
Cash Flow Analysis
Critical Date Alerts
CRM
Deal Management
For Appraisers
For Brokers
For Investors
For Property Managers
Portfolio Management
Strategic Planning

Lease Accounting Features

Amortization Schedule
Asset Management
Billing & Invoicing
Budgeting & Forecasting
Capitalization Reporting
Critical Date Alerts
Expense Tracking
For Equipment Leases
For Real Estate
Payment Tracking
Portfolio Management
Tax Management

Lease Management Features

Billing & Invoicing
Commercial Leases
Contact Management
Landlord Database
Lease Classification
Portfolio Management
Property Management
Residential Leases
Retail Leases
Sublease Management
Tenant Database

Self Storage Features

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Integrations

CINC
CINC Systems
Ledgre
QuickBooks Accountants
QuickBooks Online
TOPS Pro
Village Management Software
Yardi Genesis2
Yardi Voyager

Integrations

CINC
CINC Systems
Ledgre
QuickBooks Accountants
QuickBooks Online
TOPS Pro
Village Management Software
Yardi Genesis2
Yardi Voyager
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Claim Concierge Plus and update features and information
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Claim Innago and update features and information