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About

This is where you manage the whole process and it is the main interface for work orders, inspections, claims management, allocation, progression, and client communication. The system dynamically pushes and receives information to and from other zones or key systems. Complete Service Links clients, networks, and service partner companies so they receive all their work through an online portal. Customer contact and interface systems, plus a comprehensive resource management system that can include spares for third-party service organizations. This system has grown into ‘Complete Service’ with a feature-rich call center interface through to online portals that connect the service cycle together. We have a wide range of clients from mid-size SMEs to world-famous brands. Fixzone commenced business in 1989 as a supplier of programming services. Our early clients included Lombard, NatWest, BAE, and other companies with bespoke programming requirements.

About

A reduction in time spent in the field completing and managing paper work by approximately 2 hours each week per field worker. If a client has 10 field workers, the administration load on the company is reduced by 20 hours per week! The invoicing process can start immediately once each job is completed, since the administrative staff will receive the completed work order (including client signature and pictures) as soon as the field workers presses save (submit). Invoices can be sent out the same day that work is completed. A reduction in write-downs due to errors from 18% to 6%, since form inputs, from part numbers to pricing, are standardized. A positive impact to our client’s profitability. Increase the capacity (by as much as 40%) to do more business such as increased volume and/or increasing the geography serviced, while not increasing the administrative overhead. Reduce payroll by as much as 20%, by accurately documenting actual effort in the field.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes in need of a solution to manage claims and allocation processes

Audience

Field Service Management software for businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fixzone
www.fixzone.com/products/administration-zone/complete-service.php

Company Information

inField Solutions
Founded: 2016
Canada
www.infieldclipboard.com

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CMA

Use CMA
FieldTech

FieldTech

Engee IT

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Fleet Maintenance Features

Cost Tracking
Fuel Tracking
Maintenance History
Maintenance Scheduling
Parts Inventory Management
Repair Tracking
Tire Management
Vehicle Information
Warranty Tracking
Work Order Management

IoT Features

Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization

Route Planning Features

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Integrations

No info available.

Integrations

No info available.
Claim Fixzone Complete Service and update features and information
Claim Fixzone Complete Service and update features and information
Claim inField Solutions and update features and information
Claim inField Solutions and update features and information