eCellar

eCellar

Missing Link Networks
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About

We make it easy to provide your customers with the best shopping experience possible, regardless of channel. Treat your customers as individuals and personalize their club, eCommerce, and tasting room experiences. A deeper understanding of your tasting room guest and their relationship with your brand. Proactive tools to cut down on customer inquiries with tools like auto account updater, automatic club emails, and intuitive interfaces. Commerce7's systems intuitive search, data displays, and reports put the information you need at your fingertips. Commerce7 was built for speed. Process 1000 club members in 90 seconds and, on average, APIs respond in less than 100 milliseconds.

About

We are database & hospitality experts, and for over 20 years, we've focused exclusively on the wine business and know it inside and out. ​ The best wineries in Napa, Sonoma and beyond come to us for a primary reason—we provide live, high touch customer service with the most complete data-driven DTC sales & CRM platform on the market. ​ We do not outsource data migration/management, application training or development to third parties. We are a vertically integrated company with full-time employees helping our clients achieve success every day, on time and within budget. Our platform makes it simple for you to deliver what your clients expect—a personalized experience. One customer record accessible across all channels: Tasting Room POS, Mobile, eCommerce, Wine Club, Email Campaigns, Reservations and Real-Time Multi Location inventory.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Wineries looking for an eCommerce platform

Audience

Companies in need of a Customer Experience solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version
Free Trial

Pricing

$450 per month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 2.5 / 5
features 1.0 / 5
design 1.5 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Everything is on one place so you can get a big picture of what each customer spends or events they attend.
  • None come to mind after working with them for 6 months.

Cons

  • Your register POS view is actually their website Vinoshipper and Commerce 7 do not sync as they state it does Their email campaign does not work if there are emails that are faulty. The system quits after 8 faulty emails and will not send out your campaign. Customer service is lacking. There is no phone number or chat just an email and they take awhile to get back to you. It is very expensive. They charge you $400 a month plus 1% They have no action plan if their system goes down or if the internet stops working. They will tell you that their only source to help you is to email them and wait for them to reply as soon as they can. They make you watch videos that are outdated to set up the system on your own. They have moved buttons around and have given different names to the buttons and still expect you to use the same outdated videos. If you need help setting anything up, you email them and they give you maybe one time slot 5 days from your request.
  • Customer service. They don’t understand fulfillment. They don’t care about their customers. They don’t understand sales outside of mass market online wine/retail. No customization options.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Commerce7
Founded: 2018
Canada
commerce7.com

Company Information

Missing Link Networks
www.missinglink.net

Alternatives

Alternatives

Microworks Wine Direct

Microworks Wine Direct

Microworks Technologies
VinBalance

VinBalance

Ingio/VinBalance
WithWine

WithWine

Vinium

Categories

Categories

Winery Features

Barrel Management
Billing & Invoicing
Cellar Management
Inventory Management
Order Management
Point of Sale (POS)
Production Tracking
Vineyard Management
Wine Club Management

Integrations

365WineTrade
Alipay
Apple Pay
Avalara
Ekos
Facebook
Forter
Google
Google Pay
Help Scout
InnoVint
Microsoft Outlook
QuickBooks Online
Shippit
Shippo
Shogo
Shopping Feed
SimpleTexting
TapMango
TeraVina

Integrations

365WineTrade
Alipay
Apple Pay
Avalara
Ekos
Facebook
Forter
Google
Google Pay
Help Scout
InnoVint
Microsoft Outlook
QuickBooks Online
Shippit
Shippo
Shogo
Shopping Feed
SimpleTexting
TapMango
TeraVina
Claim Commerce7 and update features and information
Claim Commerce7 and update features and information
Claim eCellar and update features and information
Claim eCellar and update features and information