eCellar

eCellar

Missing Link Networks
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About

We make it easy to provide your customers with the best shopping experience possible, regardless of channel. Treat your customers as individuals and personalize their club, eCommerce, and tasting room experiences. A deeper understanding of your tasting room guest and their relationship with your brand. Proactive tools to cut down on customer inquiries with tools like auto account updater, automatic club emails, and intuitive interfaces. Commerce7's systems intuitive search, data displays, and reports put the information you need at your fingertips. Commerce7 was built for speed. Process 1000 club members in 90 seconds and, on average, APIs respond in less than 100 milliseconds.

About

We are database & hospitality experts, and for over 20 years, we've focused exclusively on the wine business and know it inside and out. ​ The best wineries in Napa, Sonoma and beyond come to us for a primary reason—we provide live, high touch customer service with the most complete data-driven DTC sales & CRM platform on the market. ​ We do not outsource data migration/management, application training or development to third parties. We are a vertically integrated company with full-time employees helping our clients achieve success every day, on time and within budget. Our platform makes it simple for you to deliver what your clients expect—a personalized experience. One customer record accessible across all channels: Tasting Room POS, Mobile, eCommerce, Wine Club, Email Campaigns, Reservations and Real-Time Multi Location inventory.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Wineries looking for an eCommerce platform

Audience

Companies in need of a Customer Experience solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version Not Supported
Free Trial Supported

Pricing

$450 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 2.5 / 5
features 1.0 / 5
design 1.5 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Everything is on one place so you can get a big picture of what each customer spends or events they attend.
  • None come to mind after working with them for 6 months.

Cons

  • Your register POS view is actually their website Vinoshipper and Commerce 7 do not sync as they state it does Their email campaign does not work if there are emails that are faulty. The system quits after 8 faulty emails and will not send out your campaign. Customer service is lacking. There is no phone number or chat just an email and they take awhile to get back to you. It is very expensive. They charge you $400 a month plus 1% They have no action plan if their system goes down or if the internet stops working. They will tell you that their only source to help you is to email them and wait for them to reply as soon as they can. They make you watch videos that are outdated to set up the system on your own. They have moved buttons around and have given different names to the buttons and still expect you to use the same outdated videos. If you need help setting anything up, you email them and they give you maybe one time slot 5 days from your request.
  • Customer service. They don’t understand fulfillment. They don’t care about their customers. They don’t understand sales outside of mass market online wine/retail. No customization options.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Commerce7
Founded: 2018
Canada
commerce7.com

Company Information

Missing Link Networks
www.missinglink.net

Alternatives

Alternatives

Microworks Wine Direct

Microworks Wine Direct

Microworks Technologies
VinBalance

VinBalance

Ingio/VinBalance

Categories

eCommerce Supported
Winery Supported

Categories

Winery Supported

Winery Features

Barrel Management Not Supported
Billing & Invoicing Not Supported
Cellar Management Not Supported
Inventory Management Supported
Order Management Not Supported
Point of Sale (POS) Supported
Production Tracking Not Supported
Vineyard Management Not Supported
Wine Club Management Supported

Integrations

365WineTrade Supported
Alipay Supported
Avalara Supported
Edge Supported
Facebook Supported
Forter Supported
Google Supported
Help Scout Supported
HubSpot CRM Supported
Mailchimp Supported
QuickBooks Online Supported
Shippit Supported
Shippo Supported
Shogo Supported
Shopping Feed Supported
SimpleTexting Supported
TapMango Supported
TeraVina Supported
WordPress Supported
Zapier Supported

Integrations

365WineTrade Not Supported
Alipay Not Supported
Avalara Not Supported
Edge Not Supported
Facebook Not Supported
Forter Not Supported
Google Not Supported
Help Scout Not Supported
HubSpot CRM Not Supported
Mailchimp Not Supported
QuickBooks Online Not Supported
Shippit Not Supported
Shippo Not Supported
Shogo Not Supported
Shopping Feed Not Supported
SimpleTexting Not Supported
TapMango Not Supported
TeraVina Not Supported
WordPress Not Supported
Zapier Not Supported
Claim Commerce7 and update features and information
Claim Commerce7 and update features and information
Claim eCellar and update features and information
Claim eCellar and update features and information