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About

We make it easy to provide your customers with the best shopping experience possible, regardless of channel. Treat your customers as individuals and personalize their club, eCommerce, and tasting room experiences. A deeper understanding of your tasting room guest and their relationship with your brand. Proactive tools to cut down on customer inquiries with tools like auto account updater, automatic club emails, and intuitive interfaces. Commerce7's systems intuitive search, data displays, and reports put the information you need at your fingertips. Commerce7 was built for speed. Process 1000 club members in 90 seconds and, on average, APIs respond in less than 100 milliseconds.

About

GrapeGears is a sales, marketing and customer relations platform which enables efficient and coordinated wine sales anywhere, anytime, on any device. Sell wine anywhere, anytime, without apps, downloads, or updates. Streamline orders from your Tasting Room, Web Site, or Event Locations on any PC, smartphone, or tablet. Manage multiple customers, open orders, split payments, and gratuities simultaneously. Attract customers to your website with a Wine Database, Shopping Cart, Event Calendar, Blog, and unlimited Web Pages. Use our tools to promote search engine optimization (SEO) and analytics of customer orders, club sign ups, and customer sources. Build online accounts so customers can update their own preferences, shipping/payment details, and allocation orders. Fully integrate your Website Shopping Cart with Products and Order Processing to manage sales, increase club membership, and maximize customer satisfaction. Display shop products as for sale, exclusive to club members.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Wineries looking for an eCommerce platform

Audience

Wine companies looking for a solution to manage their sales and processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 2.5 / 5
features 1.0 / 5
design 1.5 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Everything is on one place so you can get a big picture of what each customer spends or events they attend.
  • None come to mind after working with them for 6 months.

Cons

  • Your register POS view is actually their website Vinoshipper and Commerce 7 do not sync as they state it does Their email campaign does not work if there are emails that are faulty. The system quits after 8 faulty emails and will not send out your campaign. Customer service is lacking. There is no phone number or chat just an email and they take awhile to get back to you. It is very expensive. They charge you $400 a month plus 1% They have no action plan if their system goes down or if the internet stops working. They will tell you that their only source to help you is to email them and wait for them to reply as soon as they can. They make you watch videos that are outdated to set up the system on your own. They have moved buttons around and have given different names to the buttons and still expect you to use the same outdated videos. If you need help setting anything up, you email them and they give you maybe one time slot 5 days from your request.
  • Customer service. They don’t understand fulfillment. They don’t care about their customers. They don’t understand sales outside of mass market online wine/retail. No customization options.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Commerce7
Founded: 2018
Canada
commerce7.com

Company Information

GrapeGears
Founded: 2009
United States
grapegears.com

Alternatives

Alternatives

Bloom

Bloom

Ply Interactive
Microworks Wine Direct

Microworks Wine Direct

Microworks Technologies

Categories

Categories

Winery Features

Barrel Management
Billing & Invoicing
Cellar Management
Inventory Management
Order Management
Point of Sale (POS)
Production Tracking
Vineyard Management
Wine Club Management

Integrations

Alipay
Apple Pay
Avalara
Ekos
Facebook
Help Scout
HubSpot CRM
HubSpot Customer Platform
InnoVint
Mailchimp
QuickBooks Online
ShipStation
Shippit
Shippo
Shogo
Shopping Feed
SimpleTexting
TapMango
TeraVina
WordPress

Integrations

Alipay
Apple Pay
Avalara
Ekos
Facebook
Help Scout
HubSpot CRM
HubSpot Customer Platform
InnoVint
Mailchimp
QuickBooks Online
ShipStation
Shippit
Shippo
Shogo
Shopping Feed
SimpleTexting
TapMango
TeraVina
WordPress
Claim Commerce7 and update features and information
Claim Commerce7 and update features and information
Claim GrapeGears and update features and information
Claim GrapeGears and update features and information