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About

We make it easy to provide your customers with the best shopping experience possible, regardless of channel. Treat your customers as individuals and personalize their club, eCommerce, and tasting room experiences. A deeper understanding of your tasting room guest and their relationship with your brand. Proactive tools to cut down on customer inquiries with tools like auto account updater, automatic club emails, and intuitive interfaces. Commerce7's systems intuitive search, data displays, and reports put the information you need at your fingertips. Commerce7 was built for speed. Process 1000 club members in 90 seconds and, on average, APIs respond in less than 100 milliseconds.

About

Looking to engage your customers better? At Firework, we specialize in creating interactive and engaging digital storefront experiences. Our state-of-the-art video commerce solution combines shoppable video and livestream technologies to create a seamless shopping experience that drives sales and fosters deep emotional connections with your customers. But our platform offers more than just an immersive shopping experience. We also provide critical insights into customer behavior and preferences, enabling you to optimize your marketing strategies for even greater success. With our user-friendly interface and seamless tech stack integration, it's easy to get started at any level of tech expertise. We're passionate about helping businesses unlock their potential through customer engagement. That's why we're proud to power over 1000 brands including Walmart, Samsung, L'Oréal, Guess, Unilever, Sam's Club, and Vogue. Request a demo today to see the power of Firework for yourself!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Wineries looking for an eCommerce platform

Audience

Brands, Retailers, Publishers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99 per month
Free Version
Free Trial

Pricing

Custom

STARTER
Best for small businesses that want to add livestreaming and short video to their websites.

PLUS
Best for a business that is operating at scale and wants to bring their brand to the next level with livestreaming and short video.

ENTERPRISE
Best for enterprise clients. Let us work together to tailor our services to best fit your business needs.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 2.5 / 5
features 1.0 / 5
design 1.5 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Everything is on one place so you can get a big picture of what each customer spends or events they attend.
  • None come to mind after working with them for 6 months.

Cons

  • Your register POS view is actually their website Vinoshipper and Commerce 7 do not sync as they state it does Their email campaign does not work if there are emails that are faulty. The system quits after 8 faulty emails and will not send out your campaign. Customer service is lacking. There is no phone number or chat just an email and they take awhile to get back to you. It is very expensive. They charge you $400 a month plus 1% They have no action plan if their system goes down or if the internet stops working. They will tell you that their only source to help you is to email them and wait for them to reply as soon as they can. They make you watch videos that are outdated to set up the system on your own. They have moved buttons around and have given different names to the buttons and still expect you to use the same outdated videos. If you need help setting anything up, you email them and they give you maybe one time slot 5 days from your request.
  • Customer service. They don’t understand fulfillment. They don’t care about their customers. They don’t understand sales outside of mass market online wine/retail. No customization options.

Pros & Cons from Real Users

Pros

  • We integrated Firework into our website and are seeing strong conversion rates and uptick in add-to-carts via the video integration.

Cons

  • Nothing, seamless experience and doesn't take away from our site or become a distraction for shoppers.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Commerce7
Founded: 2018
Canada
commerce7.com

Company Information

Firework
Founded: 2017
United States
firework.com

Alternatives

Alternatives

Categories

Categories

Live Streaming Features

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Video Features

Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming

Video Advertising Features

Ad Optimization
Collaboration Tools
Creative Asset Management
Demand-Side Platform (DSP)
Design Ads
Display Advertising
In-App Video
Media Buying
Reporting / Analytics
Social Advertising
Supply-Side Platform (SSP)
Video Monetization

Video Making Features

Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over

Integrations

WordPress
365WineTrade
Appbrew
Apple Pay
Avalara
Ekos
Google
Help Scout
HubSpot CRM
HubSpot Customer Platform
InnoVint
Magento
QuickBooks Online
Shippit
Shippo
Shogo
Shopify
TeraVina
Tock
WooCommerce

Integrations

WordPress
365WineTrade
Appbrew
Apple Pay
Avalara
Ekos
Google
Help Scout
HubSpot CRM
HubSpot Customer Platform
InnoVint
Magento
QuickBooks Online
Shippit
Shippo
Shogo
Shopify
TeraVina
Tock
WooCommerce
Claim Commerce7 and update features and information
Claim Commerce7 and update features and information
Claim Firework and update features and information
Claim Firework and update features and information