CommandCenterMedforce Technologies
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Related Products
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About
Medforce Technologies' CommandCenter is a healthcare business process management (BPM) software system that allows users to perform work based on strategic priority. With CommandCenter, users can enforce consistency, improve visibility, track progress, create accountability, mitigate risk, and more. CommandCenter features also include customizable views, built-in business analytics reports, and dashboards. CommandCenter software is completely tailored for each business and puts you in control. You use our intuitive workflow creation tools to program the who, what, and when of each process to ensure all work is complete, accurate, and on time. The built-in business analytics reports, customizable views and dashboards mean you and your employees never miss a step and always tackle the highest priority work first.
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About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Healthcare organizations looking for a business process management to maximize productivity
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Audience
Contact centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$20
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMedforce Technologies
Founded: 2002
United States
www.medforcetech.com/solutions/commandcenter/
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Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Business Process Management Features
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Workflow Management Features
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
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Integrations
Aircall
Box
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
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Integrations
Aircall
Box
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
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