Collect! vs. Voice AI Portal Comparison Chart

Pros

• I handle a lot of account follow-ups, and sometimes it's hard to remember what was discussed during the last call. With Collect!, I can quickly check the notes and payment history before contacting someone again. That small thing has made my day easier. I also like that I can keep track of promised payments instead of maintaining another spreadsheet.
• Every month I used to spend about three days on client statements and remittances, matching payments to accounts by hand and hoping the totals agreed. Collect! keeps the accounting inside the same system as the collection work, so the trust accounting, client statements, and bank deposit summaries come from the same data. Last month I ran everything on a Tuesday afternoon. One client’s total didn’t match what they expected, so I opened their account history and found the cause in five minutes.
• I run a small agency that collects overdue rent for property management companies. Every day, someone emailed me “any news on the Garcia account?” Now clients log into the client portal and see balances, notes, and payments themselves, and only for the accounts they own. One client uploaded a signed lease late at night, and I found it on the account in the morning with no email chain to dig through.
• Before using collect!, keeping account notes, payment updates, and follow-up dates organized was a bit of a headache. I like that I can see the history of an account and know what needs to happen next. The task lists are especially handy on busy days when several accounts need attention. I also appreciate that the system can be adjusted to fit the way our team handles collections.
• I love that Collect! is flexible enough to customize to the needs of our business, but structured enough that everything has a place. The support team has great experience and knowledge. They have offered great ideas and solutions to help our business.
• I have been using Collect! for a number of years now. The product clean and simple. Yet highly customizable. Service is usually very fast and they are always polite.
• I really enjoy that on Collect there are so many options for creating customizable reports for clients. That is a huge priority for lots of our clients and some reports can be made by me in the report generator. However, if there is a difficult report to make then we are also able to submit a request to Collect which they can then create the report for us in a timely manner.
• Ease of access to all your necessary information. Helpful tips pop up on the screen. If you are stuck there is an entire website dedicated to help you
• Comtech Systems delivered what they promised, excellent product and friendly to use system. Consumer service and Tech support are top of the line. All of Cometch Systems staff are absolutely wonderful to deal with, knowledgable & friendly. We highly recommend this product.