Cogsdale Customer Service ManagementCogsdale
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VIP Utility BillingSoftwareSolutions
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About
Cogsdale Customer Service Management (CSM) enables clients to seamlessly integrate superior customer relationship management (CRM) with their daily business process requirements. Purpose-built to accommodate the complex billing requirements of municipalities and utilities, Cogsdale CSM streamlines operations, cuts costs, and delivers the best quality services to their customers. The solution also enables users to schedule service orders, view active connections and payment history, and create payment schedules. Cogsdale offers a best-of-breed customer information system that includes: financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as: interactive voice response, document management, payment kiosks, and online credit checks. Cogsdale has been delivering powerful, integrated information solutions since 1997.
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About
Your utility collection office requires a utility billing solution that is flexible and easy to use in order to provide outstanding service to your customers. Whether you're billing for electricity, water, natural gas, or something else, VIP Utility Billing software will help smooth out the entire billing cycle. Used at agencies of all shapes and sizes, our VIP Utility Billing platform is flexible enough to handle even the most complex bill calculations and rate structures. It provides drill-down capabilities on accounts and bills associated with a single customer or landlord. Customers manage their accounts via online bill presentation, e-mail bill notices, web payment, and email/text notifications. View all information to assist a customer from a single menu selection. Processing of deposits is configurable to meet your individual deposit policies. Easily filtered grids to customize data display and output to other applications such as Excel and Word.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Public sector and/or local government utilities seeking a solution to improve and manage their operations
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Audience
Local governments and agencies requiring a tool to manage their electricity, water, and natural gas billing services
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCogsdale
Founded: 1997
Canada
www.cogsdale.com
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Company InformationSoftwareSolutions
United States
www.mysoftwaresolutions.com/solutions/utility-billing
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Categories |
Categories |
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Utility Billing Features
Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems Features
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
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