Cluster POS

Cluster POS

Cluster Systems
Fusion My Business

Fusion My Business

Fusion Kitchen
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About

Empower your business with Cluster. A trusted, leading provider of POS solutions for businesses in hospitality. We develop, sell and support restaurant POS and online ordering platforms. As a restaurant-first platform, Cluster tailors to your unique needs – our wide array of features and integrations give you the flexibility to choose what works best for your business. Our innovative POS systems are designed to streamline operations for businesses of all sizes. With sales analytics, multi-location support and menu management, it boosts business efficiency – making it an ideal, user-friendly choice for the hospitality industry. Our commitment to fast, friendly, and effective support means your business is always in good hands. We're proud to deliver top-tier technical support with a 96.2% customer satisfaction rate across 10 000+ support tickets thus far in 2025.

About

Fusion My Business is an all-in-one point-of-sale and business management platform that helps UK-based retail, hospitality, salon, and service businesses streamline transactions, inventory, staff and shift management, customer engagement, and payments in a single system; it replaces separate tools by combining POS terminals, contactless card and mobile payments, inventory tracking, real-time sales reporting, online ordering, table and catalog management, and customer/loyalty features so teams can sell faster and manage operations with fewer friction points. It supports tailored POS experiences for restaurants, salons, and retail outlets, offering integrated tools to accept chip & PIN, contactless, and mobile transactions, generate digital receipts, manage refunds and tips, and provide detailed analytics. With mobile and web access, Fusion enables businesses to launch branded online stores, generate payment links, and QR code payments.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants looking for a POS and online ordering platform solutions to manage their entire business

Audience

Retail, restaurant, salon, and businesses that want an all-in-one point-of-sale and operations platform to manage sales, inventory, payments, and customer engagement

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$79 per month
Free Version
Free Trial

Pricing

£15.99 per week
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Amazing sales person and beautiful demo, system could maybe be good for simple business. It has nice lay out and features, if they work cant say, but for restaurants didn't work.

Cons

  • For restaurant systems it needs a company with experience and talent and obviously this company doesn't have either of those, and they're very quick to withdraw invoices and say afterwards that sorry this was a mistake, then good luck trying to get the refund you are owed, and if you wanna speak to management gook luck supposedly they do not talk to clients lmao what a joke. Thats when an experience company comes into play when a problem occurs they deal with it and fix it not run away like cluster cloud system does.

Pros & Cons from Real Users

Pros

  • Nothing positive I can describe. It is terrible company to deal with. Cloak and dagger operation. Very little transparency.

Cons

  • Over the last three months, my experience with Fusion My Business Ltd has been one of the worst I’ve encountered as a small business owner. Below is a factual summary of events: ⸻ 📅 April 2025 – Cancellation Ignored • I formally cancelled their services on 8 April 2025 due to poor communication, delays, and service failures dating back to December 2024. • Despite this, Fusion continued billing me, ignoring repeated requests to stop charges and confirm cancellation. ⸻ 📅 May 2025 – Contradictory “Goodwill” Offers • In May, Fusion apologised for past failures and offered a 12-month free Premium plan plus a free POS device as a goodwill gesture to rebuild trust. • They confirmed this in writing multiple times, and stated the device was being dispatched. • Weeks later, I discovered the device had not even been ordered, contradicting their updates. ⸻ 📅 June 2025 – Shifting Terms and Threats • When the device finally arrived, Fusion demanded £599 for it, despite previously confirming it was free. • They downgraded the promised Premium plan to a Standard plan with unclear inclusions, despite written promises of Premium. • They refused to clarify plan features, post-12-month costs, or marketing database capabilities despite multiple direct questions. • During this period, I received late evening calls, contradictory emails, and unprofessional communication. ⸻ ⚠️ Threats Over Honest Reviews • When I posted a factual review, Fusion implied legal action, attempting to intimidate me into removal. Under UK law, this is an unfair commercial practice if the review is factual and evidenced. ⸻ 🚨 Final Outcome After nearly 3 months of back-and-forth, Fusion: • Failed to honour their original commitments • Changed key terms repeatedly • Provided vague, evasive answers to simple business questions • Ignored the operational and time impact caused to my business I have now issued a final notice, and will escalate to Trading Standards, the Small Business Commissioner, and Small Claims Court for misrepresentation, wasted time, and operational impact.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cluster Systems
Founded: 2009
Canada
www.clusterpos.com

Company Information

Fusion Kitchen
Founded: 2015
United Kingdom
fusionmybusiness.com

Alternatives

Alternatives

KwickPOS

KwickPOS

Jinstech
Loyverse POS

Loyverse POS

Loyverse
Flax Hospitality Platform

Flax Hospitality Platform

ERPLY Retail Software

Categories

Categories

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Integrations

Acomba
Chase Merchant Services
Clover
DataCandy
Deliverect
Elavon
Flipdish
GGGolf
Global Payments Integrated
Mews
Moneris
Optimum Control
Paystone Loyalty
Pivot
RapidBar
Sage 50
WISK

Integrations

Acomba
Chase Merchant Services
Clover
DataCandy
Deliverect
Elavon
Flipdish
GGGolf
Global Payments Integrated
Mews
Moneris
Optimum Control
Paystone Loyalty
Pivot
RapidBar
Sage 50
WISK
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