ClickLearn vs. Userlane Comparison


ClickLearn	Userlane	+	+
Visit Website	Learn More Update Features	Add To Compare	Add To Compare



About Digital Adoption and User Training in One Solution. ClickLearn is a Digital Adoption Platform, which captures work processes in enterprise software. The platform auto-produces learning content in 7 formats and 45 languages, creates a customizable e-learning portal and keeps documentation current with automatic updates. The unique recording technology behind ClickLearn saves time and ensures that users are successfully onboarded into your business software by automating the process of creating training material and documentation. When processes are recorded using ClickLearn, with a single click customers can produce step-by-step instructions, virtual assistance, e-learning, and interactive process videos in more than 45 languages. And with each software release, customers can automatically update their content including screenshots with a click of a button. It is easy to get started, with no complexity and no infrastructure is required.		About Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations and individuals in search of a solution to capture complicated work processes and produce learning materials		Audience While we focus on the enterprise market, our solution is still available to SMBs. Large organizations work with us to maximize digital adoption for both internal- and external-facing applications.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing 6.350$ pr. year The monthly price per company is dependent on the number of platforms, editions, authors, and users. Free Version Not Supported Free Trial Supported		Pricing We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting. Free Version Not Supported Free Trial Supported
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.3 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
		Pros & Cons from Real Users Pros Userlane helps to train your users directly in the software. Instead of having "training documents" the assistant highlights exactly what you're currently training. And even better: it can prevent mistakes as the parts which are not important cant be clicked and are greyed out. In addition you have the possibility to fix mistakes of your tours online and roll them out to your users immediately. Further more you are getting a great support which is giving individual and precise advices to get Userlane to a more and more successful level. The Userlane team was amazing during onboarding, they helped us through every tour, gave great advice and made sure everything was working as it should be. Particular shout out to Hannah who was so helpful - Ease of use of the editor - Multi-lingual capability and scalability - Customisation - Amazingly responsive, friendly, committed team - Help at hand whenever any technical implementation challenges - Great reporting Cons A bit pricey for smaller softwares. The price curve is steep and is getting flatter the more user you are focussing. Especially in the beginning this can be hard to swallow. The editor and all the functions/tricks/knowledge you need to get the most out of Userlane is a lot to learn. Don't expect it to be easy to get good tours. But this only applies to the "set up" and building the tours. The maintenance is easy and not a lot of work. Their new dashboards update is disappointing, and in general the analytics could go a bit deeper and link together better. There hasn't been anything that we haven't liked. There was a feature not included in the product (user-level reporting), but on discussion with their team, we know now that it's on the roadmap and due to be delivered in the coming months. Even better, their UX team got hold of me to listen to what we wanted and help their solution!
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ClickLearn Founded: 2009 Denmark www.clicklearn.com		Company Information Userlane Founded: 2015 Germany www.userlane.com
Alternatives UserGuiding		Alternatives ClickLearn
Tango Tango.ai		Product Fruits
WalkMe		OnScreen
WorkplaceBuddy		Whatfix
FlowShare miraminds GmbH View All		WalkMe View All
Categories Digital Adoption Platforms Supported Software Documentation Supported Work Instructions Supported		Categories Customer Experience Supported Customer Onboarding Supported Customer Success Supported Digital Adoption Platforms Supported Onboarding Supported Training Supported
Digital Adoption Platforms Features Audience Segmentation Not Supported Content Creation Supported Contextual Guidance Supported Data Validation Supported In-App Training Supported Launch Management Not Supported Multi-Language Supported Self Service Tools Supported Surveys & Feedback Supported User Onboarding Supported Show More Features Software Documentation Features Access Roles / User Permissions Supported Automatic Documentation Generation Supported Collaboration Tools Supported Docs Web Hosting Supported Feedback Capture Supported Markdown Support Not Supported Multiple Formats Support Supported Multiple Versions Support Not Supported reStructured Text Support Not Supported Version Control Not Supported Webhooks Supported WYSIWIG Editor Supported Work Instructions Features Branding & Style Sheets Supported Content Management System Supported Drag and Drop Supported Dynamic Tags Not Supported Employee Feedback Supported Guide Approval Workflows Not Supported Media Editor Supported Multi-Brand Publishing Not Supported Rich Text Editor Supported SSO (SAML) Supported Translations Supported User Management Supported Version Control Supported		Digital Adoption Platforms Features Audience Segmentation Supported Content Creation Supported Contextual Guidance Supported Data Validation Supported In-App Training Supported Launch Management Supported Multi-Language Supported Self Service Tools Supported Surveys & Feedback Not Supported User Onboarding Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Supported Customer Success Features Account Alerts Not Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Not Supported Onboarding Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Onboarding Features Course Management Supported Document Management Supported E-Verify / I-9 Forms Not Supported Electronic Forms Not Supported Electronic Signature Not Supported Employee Handbook Supported Employee Portal Not Supported File Management Not Supported Job Description Management Not Supported Orientation Management Not Supported Self Service Portal Supported Task Management Supported Tax Forms Not Supported Training Management Supported Training Features Academic / Education Supported Asynchronous Learning Not Supported Blended Learning Not Supported Built-In Course Authoring Supported Built-in LMS Not Supported Certification Management Not Supported Corporate / Business Supported eCommerce Not Supported Learner Portal Supported Mobile Learning Not Supported Simulation Not Supported Synchronous Learning Supported Training Companies Supported
Integrations Microsoft Dynamics 365 Supported Salesforce Supported Confluence Not Supported Freshdesk Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported IFS Ultimo Supported Jira Not Supported Jira Service Management Not Supported MYOB Acumatica Supported Microsoft Dynamics 365 Business Central Supported Microsoft Outlook Supported Oracle APEX Supported Oracle Cloud Infrastructure Supported Oracle Fusion Cloud ERP Not Supported SAP BPC Supported SAP Cloud Platform Supported SAP NetWeaver Supported Salesforce Agentforce Supported Zendesk Not Supported Show More Integrations View All 23 Integrations		Integrations Microsoft Dynamics 365 Supported Salesforce Supported Confluence Supported Freshdesk Supported HubSpot CRM Supported HubSpot Customer Platform Supported IFS Ultimo Not Supported Jira Supported Jira Service Management Supported MYOB Acumatica Not Supported Microsoft Dynamics 365 Business Central Not Supported Microsoft Outlook Not Supported Oracle APEX Not Supported Oracle Cloud Infrastructure Not Supported Oracle Fusion Cloud ERP Supported SAP BPC Not Supported SAP Cloud Platform Not Supported SAP NetWeaver Not Supported Salesforce Agentforce Not Supported Zendesk Supported Show More Integrations View All 12 Integrations
		Claim Userlane and update features and information Claim Userlane and update features and information