Civitfun

Civitfun

Civitfun Hospitality
+
+

Related Products

  • Retreat Guru
    134 Ratings
    Visit Website
  • Bookinglayer
    152 Ratings
    Visit Website
  • SiteMinder
    700 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • Smoobu
    209 Ratings
    Visit Website
  • Park With Us
    35 Ratings
    Visit Website
  • Bokun
    804 Ratings
    Visit Website
  • Silverware
    12 Ratings
    Visit Website
  • Hostaway
    2,110 Ratings
    Visit Website
  • Arryved
    46 Ratings
    Visit Website

About

The #1 platform digitizing guests' experience from check-in to check-out. Civitfun is the leading company in the digitization of each step of the guest, from check-in to check-out, integrated with the hotel establishment's PMS. Civitfun sends you the data provided by the guests to your PMS. In addition, you will also get data such as the guest's email address, always in compliance with current regulations. The guest can choose from the rooms available for booking. This allocation is sent to the PMS and the room is no longer available in the system. A survey can be defined to get any data you need from the guests using our customizable form. The guest can pay for the booking and tourist taxes during the online check-in process. The booking is marked as paid in the PMS and the money is sent to your bank account through a secure payment gateway. Once the check-in process is completed and the room is allocated, the guest receives an electronic key or room access code (BLE/Pin Code).

About

Your 24/7 digital hotel assistant, specially designed to meet the needs of hotels and apartments. Do you want to provide your guests digital services and automate processes such as check-in and -out? HelloGuest offers a tailor-made digital solution for every host, from boarding houses to business hotels and hotel groups to the destination. The HelloGuest multi-app allows hotels an ideal access to digitalization and connects guests and hosts on a, as of yet, unreached level. The app accompanies the guest on his 360° journey, starting from the booking to the check-out. It digitalized and automates processes like check-in, room access and payment. Services such as room service or spa & restaurant offers are presented clearly for guests and can be easily ordered. In addition, the app replaced the room phones by the integrated call and chat functionality and sends push messages directly to all guests. Important hotel information and Guest ABC are available to everyone anytime.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hotel staff searching for a solution to digitize and optimize their guests' check-in and check-out

Audience

Business in the accommodation industry looking for a digital hostel assistant solution to automate their processes

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • As a former host, I would warn others: do not use this company. HelloGuest has failed to provide a transparent, itemized reconciliation of my account despite repeated requests. Outstanding payments, including completed booking income, cleaning fees, and substantial damages by guests, remain unpaid. The company has relied on contradictory and unsupported explanations while refusing to reconcile the account. Use any other company, as you will effectively be paying to have your property rented out: no income was sent to me, and instead, I had to pay for damages, cleaning fees (Helloguest failed to make good on their promise to appoint a cleaner despite multiple requests, and then faulted me for it). I am owed several hundred pounds by Helloguest that have never been paid, as a result of my allowing my flat to be rented by them. If you are considering letting out a property with them, assume that they will not even attempt to reimburse you through booking platforms for damages guests cause nor take any other action in this regard they may or may not find you a cleaner (even though they explicitly promise that they will), and if they don’t, you will have to pay cleaning fees out of pocket, thereby reducing your income they will not pay you the full amounts due from bookings they will ignore you or deflect if you attempt to recuperate the sums owed to you that you have paid out of pocket due to their failure to appoint a cleaner and their booking destructive guests* As a result, note that you may be renting out your property not just for free (with Helloguest profiting from your charitable donation of your property for their business), but also with all costs incurred by you (imagine broken belongings, curtains broken, vomit on linens, etc.) that will never be reimbursed to you and Helloguest will refuse to discuss let alone charge the guests for items they have destroyed. Bear in mind, the positive reviews here are the result of a marketing team focused on generating positive reviews very aggressively rather than dealing with actual customer services, and also note if thinking of joining as an owner, Helloguest profits from the guests, and so they are only interested (if at all) in responding to guest concerns rather than yours. As a result, they can make a cheap profit off of your property at your expense. They have no incentive to ensure that there is fairness in your transactions with guests because they are paid by the guests, not you. As you can see from their posts, they are principally a marketing agency and their only bottom line is money. *Note that their flex about a comprehensive screening is just marketing talk. If you sign up with them, you will nearly inevitably find the premises damaged and you will have to pay for repairs out of pocket. This occurred to me on numerous occasions. I will remove this review if HelloGuest provides a full account reconciliation and refunds all amounts due. If the review is still up, they have failed to do so, and therefore, I recommend no other property owners sign up for a service that effectively rents out your property at your own loss of time and money, without any gain, financial or otherwise. Beware as well of the fake reviews.

Cons

  • As a former host, I would warn others: do not use this company. HelloGuest has failed to provide a transparent, itemized reconciliation of my account despite repeated requests. Outstanding payments, including completed booking income, cleaning fees, and substantial damages by guests, remain unpaid. The company has relied on contradictory and unsupported explanations while refusing to reconcile the account. Use any other company, as you will effectively be paying to have your property rented out: no income was sent to me, and instead, I had to pay for damages, cleaning fees (Helloguest failed to make good on their promise to appoint a cleaner despite multiple requests, and then faulted me for it). I am owed several hundred pounds by Helloguest that have never been paid, as a result of my allowing my flat to be rented by them. If you are considering letting out a property with them, assume that they will not even attempt to reimburse you through booking platforms for damages guests cause nor take any other action in this regard they may or may not find you a cleaner (even though they explicitly promise that they will), and if they don’t, you will have to pay cleaning fees out of pocket, thereby reducing your income they will not pay you the full amounts due from bookings they will ignore you or deflect if you attempt to recuperate the sums owed to you that you have paid out of pocket due to their failure to appoint a cleaner and their booking destructive guests* As a result, note that you may be renting out your property not just for free (with Helloguest profiting from your charitable donation of your property for their business), but also with all costs incurred by you (imagine broken belongings, curtains broken, vomit on linens, etc.) that will never be reimbursed to you and Helloguest will refuse to discuss let alone charge the guests for items they have destroyed. Bear in mind, the positive reviews here are the result of a marketing team focused on generating positive reviews very aggressively rather than dealing with actual customer services, and also note if thinking of joining as an owner, Helloguest profits from the guests, and so they are only interested (if at all) in responding to guest concerns rather than yours. As a result, they can make a cheap profit off of your property at your expense. They have no incentive to ensure that there is fairness in your transactions with guests because they are paid by the guests, not you. As you can see from their posts, they are principally a marketing agency and their only bottom line is money. *Note that their flex about a comprehensive screening is just marketing talk. If you sign up with them, you will nearly inevitably find the premises damaged and you will have to pay for repairs out of pocket. This occurred to me on numerous occasions. I will remove this review if HelloGuest provides a full account reconciliation and refunds all amounts due. If the review is still up, they have failed to do so, and therefore, I recommend no other property owners sign up for a service that effectively rents out your property at your own loss of time and money, without any gain, financial or otherwise. Beware as well of the fake reviews.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Civitfun Hospitality
Spain
en.civitfun.com

Company Information

HelloGuest
Founded: 2014
Germany
www.helloguest-solutions.com/en/index.html

Alternatives

Cheerze

Cheerze

Fourth Dimension Software Systems

Alternatives

Cheerze

Cheerze

Fourth Dimension Software Systems
Blue Panda PMS

Blue Panda PMS

Blue Panda
ninexhoomie

ninexhoomie

Ninexfold Agency LLP

Categories

Reservations Supported

Categories

Hotel Management Supported

Integrations

5stelle* Supported
Alexa Not Supported
Avalon Bookings Manager Supported
Booking.com Supported
Cloudbeds Supported
Hotelware PMS Supported
Mews Supported
Mini Hotel PMS Supported
Oracle Hospitality Reporting and Analytics Supported
Protel Booking Engine Supported
QuoHotel Supported
SIHOT Supported
TOTVS BI Supported
Ulyses Cloud Supported
Winhotel Supported
apaleo Supported
hoteliga Supported

Integrations

5stelle* Not Supported
Alexa Supported
Avalon Bookings Manager Not Supported
Booking.com Not Supported
Cloudbeds Not Supported
Hotelware PMS Not Supported
Mews Not Supported
Mini Hotel PMS Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
Protel Booking Engine Not Supported
QuoHotel Not Supported
SIHOT Not Supported
TOTVS BI Not Supported
Ulyses Cloud Not Supported
Winhotel Not Supported
apaleo Not Supported
hoteliga Not Supported
Claim Civitfun and update features and information
Claim Civitfun and update features and information
Claim HelloGuest and update features and information
Claim HelloGuest and update features and information