Citizen RIMS vs. Mark43 Comparison


Citizen RIMS Sun Ridge Systems	Mark43	+	+
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About Today, there is a growing demand in communities for access to law enforcement information and public records. Maintaining agency transparency has become crucial to fostering positive relationships with these communities. Distinguishing itself from generic “crime mapping” products, Citizen RIMS stands out as a unique offering tightly integrated with other Sun Ridge Systems products. In essence, Citizen RIMS is purpose-built to operate with RIMS seamlessly. This integration holds significant advantages, including the assurance of accurate data, adherence to departmental security controls, an expanded set of features, and more comprehensive information for each operational aspect. Upon entering this website, users will encounter a customizable disclaimer. Explore live and historical Incident mapping to visualize real-time and past Incidents and showcase crime patterns via interactive maps.	About Mark43 is a revolutionary public safety software solution for police dispatching, investigative casework, evidence tracking, report writing, and crime analysis. Delivering unparalleled data integration and efficiency benefits to its users, Mark43 integrates records management system and computer-aided dispatch to enhance first responded speed and safety as well as streamline police reporting.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Agencies looking for a solution to manage their law enforcement information and public records	Audience Law enforcement and public safety
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.5 / 5 design 2.5 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Absolutely nothing. Expensive crappy system that constantly fails. Agencies want to get away from Mark43 and we cant wait for contract to expire. Dark mode and it looks crisp. I haven't experienced enough positive things to really spell them out here. Cons Time consuming, repetitive, hard to use, difficult settings, always has bugs or problems with lack of assistance from staff. Constantly loses your work and doesn't save reports the way it supposedly is designed to do. Too many other issues to mention. Cannot even change the colors that indicate unit status or minimize the "Police Unassigned Unit" box to be as small as I want. The state on traffic stops cannot be defaulted to our state. So you have to type it out. The street names are in the Road Centerline layer, so all of the street names have a line through it making it difficult to read.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Sun Ridge Systems United States sunridgesystems.com/applications/records-management/citizenrims/	Company Information Mark43 Founded: 2012 United States www.mark43.com
Alternatives CrimeCenter	Alternatives EFORCE Cloud Software Suite (SaaS) IntelliChoice
A.L.E.I.R. Automated Police Systems	Bryx Station Alerting Bryx
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CrimeSoft CSE	PTS Solutions
Enterpol Records Management System (RMS) Enterpol View All	Omnigo View All
Categories Police Records Management Systems (RMS) Supported Records Management Systems (RMS) Supported	Categories Computer Aided Dispatch Supported Crime Analytics Supported Investigation Management Supported Law Enforcement Supported Police Records Management Systems (RMS) Supported Public Safety Supported Records Management Systems (RMS) Supported
	Show More Features Investigation Management Features Contact Management Not Supported Data Management Not Supported Incident Management Not Supported Reporting & Statistics Supported Subject Profiles Not Supported Law Enforcement Features Case Management Supported Certification Management Not Supported Court Management Not Supported Court Management Integration Supported Crime Scene Management Not Supported Criminal Database Supported Dispatching Supported Evidence Management Supported Field Reporting Supported Incident Mapping Supported Internal Affairs Administration Supported Investigation Management Supported Scheduling Not Supported
Integrations AXÓN Supported ArcGIS Supported Axon Fusus Not Supported ESO EHR Supported Ericsson NetCloud Service Supported Getac Device Monitoring System (GDMS) Supported Google Maps Supported HID SAFE Supported HxGN EAM Supported Hyland RPA Supported NicheRMS365 Supported OpenGov Supported Peregrine Supported RapidSOS Supported Tablet Command Supported The Portal Connector Supported WatchGuard Application Control Supported Zebra MotionWorks Asset Supported iMars Supported Show More Integrations View All 34 Integrations	Integrations AXÓN Not Supported ArcGIS Not Supported Axon Fusus Supported ESO EHR Not Supported Ericsson NetCloud Service Not Supported Getac Device Monitoring System (GDMS) Not Supported Google Maps Not Supported HID SAFE Not Supported HxGN EAM Not Supported Hyland RPA Not Supported NicheRMS365 Not Supported OpenGov Not Supported Peregrine Not Supported RapidSOS Not Supported Tablet Command Not Supported The Portal Connector Not Supported WatchGuard Application Control Not Supported Zebra MotionWorks Asset Not Supported iMars Not Supported Show More Integrations View All 2 Integrations
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