Porchlight

Porchlight

1001 ToolBox
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+

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About

The first official live chat app fully integrated with Slack. Unlike other solutions, multiple teammates can help an individual site visitor simultaneously. Available on all devices, using existing apps you already have installed. Use Chatlio as your complete customer care system that easily integrates into your website and your Slack account. Chat with visitors with no additional software. Chatlio automatically displays your customer’s location, local time, browser and OS information, and the current page they are chatting from. You can choose to easily customize your chat widget’s attributes, like it’s shape, colors, and labels in the Chatlio control panel. Or you can also take full control of the entire widget design with CSS access for free on all plans. Use Chatlio as your complete customer care system that easily integrates into your website and your Slack account. Chat with visitors with no additional software.

About

Porchlight is a website live-chat and customer-support workspace for teams that handle visitor questions. It combines an embeddable 5.6 KB widget, a shared Front Desk for team conversations, and Lamplighter AI, which answers from a team-maintained Guidebook, cites its sources, and hands off to a person when needed. Visitors can see whether a human agent is available, AI-only support is active, or the team is away. Other features include a help center, live visitor activity, A/B-tested welcome messages, and a hosted chat page with QR codes. The widget can be installed on WordPress, React, Next.js, Google Tag Manager, or standard HTML sites. Every plan includes unlimited agents, and users can start without a payment card.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and website owners seeking a tool to chat with visitors directly from Slack

Audience

Businesses with websites that need live chat and customer support.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$29 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
The free plan includes one website and 100 AI replies per month. Pro is $19/workspace/month, and Business is $79/workspace/month. Annual billing is available and includes two months free. Additional AI replies and calling are available as add-ons.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • #1- Chatlio works as realtime customer support for organizations. #2- Integration with Slack, gives the best experience. #3- Custom Widget and chat interface. #4- Screenshot sharing is also possible.

Cons

  • #1- It doesn't support any auto-reply bot in Chatlio.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Chatlio
United States
chatlio.com

Company Information

1001 ToolBox
Pakistan
porchlight.1001toolbox.com

Alternatives

Alternatives

GhostChat

GhostChat

The Chat Widget LLC
CareColl

CareColl

Intellial Solutions
LiveChat

LiveChat

LiveChat Software

Categories

Live Chat Supported

Categories

Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Integrations

C2CRM Supported
ManageEngine OpManager Nexus Supported
Qlik Application Automation Supported
Slack Supported
WordPress Supported
Wufoo Supported
Zendesk Supported
elevio Supported

Integrations

C2CRM Not Supported
ManageEngine OpManager Nexus Not Supported
Qlik Application Automation Not Supported
Slack Not Supported
WordPress Not Supported
Wufoo Not Supported
Zendesk Not Supported
elevio Not Supported
Claim Chatlio for Slack and update features and information
Claim Chatlio for Slack and update features and information
Claim Porchlight and update features and information
Claim Porchlight and update features and information