athenaIDX

athenaIDX

athenahealth
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About

ChartPath offers long-term post-acute care (LTPAC) solutions that provide better charting, billing operations and revenue cycle management. We believe that true strength lies in simplicity - from design and pricing to support. We believe that your EHR and revenue operations should be designed around your team to help you grow and run an efficient practice. We believe in aligned values with all of our practices. That’s why ChartPath is easy-to-use in the field and gives you all the insights you need to manage your practice. We built ChartPath solutions because we believe in you and we built a dedicated team to support you anytime you need it because we also believe in real partnership.

About

athenaIDX is a revenue cycle management solution that streamlines A/R and reduces the cost of collections with powerful automation tools. A revenue cycle management solution that reduces days in A/R and your cost to collect. Get paid faster, with less work, and at a lower cost with athenaIDX. Our revenue cycle management solution is optimized for large practices, health systems, billing services, and hospitals. It reduces A/R days and drives down the cost of collections by increasing automation, reducing redundancies, and fostering best practice workflows. Why do the most complex large practices, billing services, hospitals, and health systems love working with us? Because we know you’re not a cookie-cutter organization. Our RCM experts take the time to understand your unique needs and implement a solution with the right workflows to support your goals. It’s our tailored approach to RCM that helps hospitals achieve powerful financial outcomes.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Clinics that need an EHR and RCM solution

Audience

Hospitals and health systems that need a revenue cycle management solution to reduce days in A/R and their cost to collect

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$329 per clinician per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 2.0 / 5
design 2.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.5 / 5
design 1.0 / 5
support 1.5 / 5

Pros & Cons from Real Users

Pros

  • Nothing at all.
  • Follow ups are easy. There is nothing else good unless you like to simply copy all of a previous visit information forward. It is perfect to use if you simply want to defraud the insurance world to make revenue.

Cons

  • I am a user of the ChartPath, very unhappy with the software, hoping someone would do something to improve the system, particularly the speech to text which as I mentioned only a waste of time.
  • New patient information is tedious to enter. It takes an hour to build an initial chart. Dictation doesn’t work. Follow ups are only easy if all patient information is unchanged, as if it ever is.

Pros & Cons from Real Users

Pros

  • Organization / sorting ability. this box is asking for more than 100 characters to complete this answer. Unfortunately, there are no real PROs for this software. Needs an update badly... did this come out in the 1990s?!?!?! Because i was a teen then, and this set up would make sense for that time frame......
  • It looks like it's not awful. There might be a use case for a small practice that only manages one location with low patient load? But it's priced like enterprise software.

Cons

  • No easy way to do the following: add/remove dx codes, add/remove CPT codes, saving information, the way you review to update and save claims, will kick you out constantly, the viewing screens are awkward and not easy to find things. Changes / updates take multiple steps.
  • Inability to scale: Every location has to be built by Athena custom with a 120 day lead time. There is no way to make changes that apply everywhere without coding in an ancient language made in 1966 and last updated in 1995 (MUMPS). Users must be individually created in two separate locations and then manually within each environment. Athena can 'wipe, clean and recreate' an environment that duplicates an environment, but this process is rife with errors and is not reliable. It also requires specifically contacting Athena to have done. Modern systems don't have this problem. Out of date backend: Your organization will need to have developers who are familiar with a wildly out of date coding language in order to take advantage of their customization options using a 1970's style pre-DOS command prompt. Reporting is also out of date and requires accessing a second IDX exclusive program: Do you like Power BI? Too bad, you're using the Windows 95 era reporting suite housed in a separate website with separate user lists and permissions from the IDX program itself. Additionally, getting any modern reporting to work at scale is a herculean effort due to non-conformity in setup on Athena's end. Their SQL backend is a nightmare. Staff are either incapable or incompetent and take no responsibility: Many of the staff cannot make meaningful changes. It's clear that the program has been built by people who left long ago and the remaining people have no real idea of how to make changes to modernize the program. The staff wasn't familiar with Single Sign On authentication, the security standard that's been around for nearly 25 years. Staff said that Single Sign On was ready for rollout but didn't have it set up until weeks after software was rolled out. We deal with hundreds of vendors and this company is by far the worst from a capability, a modernization and competence standpoint. Support pricing: They're open 8-5 EST -- anything outside of that time is off hours support which starts at $1200 for the first hour and $250 for all hours after that. There are so many other things that this program gets wrong between being out of date and being set up by people with no standards who take no responsibility. We manage 50+ applications and this one is by far the worst we've ever seen.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ChartPath
Founded: 2012
United States
www.chartpath.com

Company Information

athenahealth
Founded: 1997
United States
www.athenahealth.com/solutions/revenue-cycle-management

Alternatives

NovoClinical

NovoClinical

NovoMedici

Alternatives

athenaOne

athenaOne

athenahealth
Saisystems PacEHR

Saisystems PacEHR

Saisystems
SpringCharts

SpringCharts

Spring Medical Systems
ARIA RCM Services

ARIA RCM Services

CompuGroup Medical US

Categories

Categories

Revenue Cycle Management Features

Accounts Receivable Supported
Claims Management Supported
Collections Management Supported
EHR/EMR Integration Supported
For Healthcare Supported
ICD-10 Compliance Supported
Insurance Verification Supported
Medical Billing Supported
Patient Portal Supported
Patient Registration Supported
Patient Scheduling Supported
Payment Processing Supported

Electronic Medical Records (EMR) Features

Appointment Management Supported
Charting Supported
Compliance Tracking Supported
E-Prescribing Supported
E/M Coding Not Supported
Handwriting Recognition Not Supported
HIPAA Compliant Supported
Integrated Telehealth Not Supported
Meaningful Use Certified Not Supported
MIPS Certified Supported
ONC-ATCB Certified Not Supported
Patient Portal Not Supported
Self Service Portal Supported
Voice Recognition Supported

Revenue Cycle Management Features

Accounts Receivable Supported
Claims Management Supported
Collections Management Supported
EHR/EMR Integration Supported
For Healthcare Supported
ICD-10 Compliance Not Supported
Insurance Verification Not Supported
Medical Billing Supported
Patient Portal Not Supported
Patient Registration Supported
Patient Scheduling Supported
Payment Processing Supported

Integrations

DOCTRIX Not Supported
Hyland IDP Not Supported
PointClickCare Supported

Integrations

DOCTRIX Supported
Hyland IDP Supported
PointClickCare Not Supported
Claim ChartPath and update features and information
Claim ChartPath and update features and information
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