ChannelManager

ChannelManager

ChannelManager.com.au
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About

ChannelManager was researched and developed in Australia in the early 2000’s becoming the first Channel Manager with an integrated property management system in the world, eliminating the need for a property to run multiple systems – perfect for B & B’s right through to hotels, hostels and multiple properties. Being a cloud-based system it can be accessed anywhere from any device from a smartphone, or tablet to a desktop with IOS and Android Apps and there are no installation or set-up fees or hidden costs. ChannelManager is always adding new features and functionality to keep ahead in this rapidly moving industry and we were the first to include an inbuilt virtual banking terminal within the system so no more paying high monthly merchant facility costs. No need for multiple systems as Channel Manager includes everything in one user-friendly system. Personalized multi-language and currency booking engine to maximize bookings through your website.

About

Cloudbeds is a unified hospitality management platform designed to simplify operations, boost revenue, and enhance guest experiences. It combines PMS, channel management, booking engine, payments, and guest communication tools into one seamless system. The platform’s built-in Signals AI model provides predictive insights, automates decision-making, and improves forecasting accuracy by up to 95%. Hoteliers can manage distribution across 300+ OTAs, streamline check-ins, and drive direct bookings from a single dashboard. With intuitive interfaces and over 350 integrations, Cloudbeds allows teams to operate efficiently and scale with flexibility. Trusted by hospitality businesses in over 150 countries, it transforms hotel management into an intelligent growth engine.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels and accommodation businesses in need of a solution to manage their customers and guests

Audience

Hotels, property groups, and hospitality professionals seeking an AI-enhanced, all-in-one platform to streamline operations, increase bookings, and elevate the guest experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version
Free Trial

Pricing

Depends on location and property type
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.0 / 5
design 2.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • System is very bad, services are horrible, employees don't have enough knowledge. Hard to get ahold of them, I still don't know how to cancel them.
  • On the surface the interface and reporting looked modern, but once we got familiar it was actually lacking.

Cons

  • They're very good at sales, to convince you to join them, but after joining them they are gone, be careful with this company.
  • I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was awful and we canceled. I have used two other property management systems and they were both superior in terms of support, training and service and their sales team shot straight.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ChannelManager.com.au
Founded: 2007
Australia
channelmanager.com.au

Company Information

Cloudbeds
Founded: 2012
United States
www.cloudbeds.com

Alternatives

Alternatives

Smoobu

Smoobu

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Booking Master

Booking Master

Dynax Solutions

Categories

Categories

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Channel Management Features

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Hostel Management Features

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Integrations

4SUITES
Adobe Acrobat Sign
Booking.com
CartStack
FLEXIPASS
Gmail
Goki
Guestmeter
Mailchimp
Morphic
Pricepoint
RoomPriceGenie
Runnr.ai
Sugar Sell
SuiteOp
UpsellGuru
VRWorks
Windcave
Xperium
Zapier

Integrations

4SUITES
Adobe Acrobat Sign
Booking.com
CartStack
FLEXIPASS
Gmail
Goki
Guestmeter
Mailchimp
Morphic
Pricepoint
RoomPriceGenie
Runnr.ai
Sugar Sell
SuiteOp
UpsellGuru
VRWorks
Windcave
Xperium
Zapier
Claim ChannelManager and update features and information
Claim ChannelManager and update features and information
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