ChannelManager

ChannelManager

ChannelManager.com.au
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About

ChannelManager was researched and developed in Australia in the early 2000’s becoming the first Channel Manager with an integrated property management system in the world, eliminating the need for a property to run multiple systems – perfect for B & B’s right through to hotels, hostels and multiple properties. Being a cloud-based system it can be accessed anywhere from any device from a smartphone, or tablet to a desktop with IOS and Android Apps and there are no installation or set-up fees or hidden costs. ChannelManager is always adding new features and functionality to keep ahead in this rapidly moving industry and we were the first to include an inbuilt virtual banking terminal within the system so no more paying high monthly merchant facility costs. No need for multiple systems as Channel Manager includes everything in one user-friendly system. Personalized multi-language and currency booking engine to maximize bookings through your website.

About

Cloudbeds is a unified hospitality management platform designed to simplify operations, boost revenue, and enhance guest experiences. It combines PMS, channel management, booking engine, payments, and guest communication tools into one seamless system. The platform’s built-in Signals AI model provides predictive insights, automates decision-making, and improves forecasting accuracy by up to 95%. Hoteliers can manage distribution across 300+ OTAs, streamline check-ins, and drive direct bookings from a single dashboard. With intuitive interfaces and over 350 integrations, Cloudbeds allows teams to operate efficiently and scale with flexibility. Trusted by hospitality businesses in over 150 countries, it transforms hotel management into an intelligent growth engine.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hotels and accommodation businesses in need of a solution to manage their customers and guests

Audience

Hotels, property groups, and hospitality professionals seeking an AI-enhanced, all-in-one platform to streamline operations, increase bookings, and elevate the guest experience

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version Supported
Free Trial Supported

Pricing

Depends on location and property type
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.0 / 5
design 2.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • System is very bad, services are horrible, employees don't have enough knowledge. Hard to get ahold of them, I still don't know how to cancel them.
  • On the surface the interface and reporting looked modern, but once we got familiar it was actually lacking.

Cons

  • They're very good at sales, to convince you to join them, but after joining them they are gone, be careful with this company.
  • I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was awful and we canceled. I have used two other property management systems and they were both superior in terms of support, training and service and their sales team shot straight.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ChannelManager.com.au
Founded: 2007
Australia
channelmanager.com.au

Company Information

Cloudbeds
Founded: 2012
United States
www.cloudbeds.com

Alternatives

Alternatives

Smoobu

Smoobu

Smoobu GmbH
Booking Master

Booking Master

Dynax Solutions

Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Not Supported
Group Management Not Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Not Supported
Loyalty Program Supported
Maintenance Management Not Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Not Supported
Vacation Rental Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Not Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Not Supported
Opportunity Management Not Supported
Order Management Not Supported
Partner Management Not Supported
Product Management Not Supported
Reseller Management Not Supported

Hostel Management Features

Cash Drawer Management Supported
Dorms Supported
Employee Management Not Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Integrations

Adobe Acrobat Sign Not Supported
Airbnb Not Supported
Akia Not Supported
Canary Digital Tipping Not Supported
Constant Contact Not Supported
Duve Not Supported
Exercise.com Not Supported
Gmail Not Supported
Guestara Not Supported
LightCater Not Supported
Lynx Not Supported
Mailchimp Not Supported
Morphic Not Supported
Motileo Not Supported
RoomPriceGenie Not Supported
Snapfix Not Supported
SuiteOp Not Supported
UpsellGuru Not Supported
VRWorks Not Supported
Vikey Not Supported

Integrations

Adobe Acrobat Sign Supported
Airbnb Supported
Akia Supported
Canary Digital Tipping Supported
Constant Contact Supported
Duve Supported
Exercise.com Supported
Gmail Supported
Guestara Supported
LightCater Supported
Lynx Supported
Mailchimp Supported
Morphic Supported
Motileo Supported
RoomPriceGenie Supported
Snapfix Supported
SuiteOp Supported
UpsellGuru Supported
VRWorks Supported
Vikey Supported
Claim ChannelManager and update features and information
Claim ChannelManager and update features and information
Claim Cloudbeds and update features and information
Claim Cloudbeds and update features and information