eGain Analytics

eGain Analytics

eGain Corporation
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About

Cloud-based end-to-end supply chain planning platform for manufacturers, distributors, and retailers. Tier-1 application without the tier-1 price. Very extensive prebuilt solutions BUT with the flexibility to be configured to meet all your planning needs. Highly accurate AI/ML demand forecasting engine. Exception-based demand and inventory planning solutions. Coupled with revenue planning, the product suite supports full-blown sales & operations planning. No commitment free trial with your data! Most intuitive tool for slicing-and-dicing data. Analytics driven user interface makes data viewing and data entry fun and easy. AI/ML driven demand forecasting engine determines the optimal level of aggregation to generate forecasts. Engine learns the effects of events and promotions from the past and projects the lift/dip in future demand.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Supply chain planning platform for manufacturers, distributors and retailers

Audience

Customer engagement platform for enterprises

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Causometrix
United States
www.causometrix.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

Alternatives

Categories

Categories

Digital Analytics Supported

Demand Planning Features

Capacity Planning Supported
Data Visualization Supported
Historical Reporting Supported
Inventory Optimization Supported
Planned vs Actual Tracking Supported
Product Introduction Planning Supported
Promotions Management Supported
Replenishment Management Supported
Sales Forecasting Supported
Supply Forecasting Supported

Supply Chain Management Features

Demand Planning Not Supported
Electronic Data Interchange Not Supported
Import / Export Management Not Supported
Inventory Management Supported
Order Fulfillment Not Supported
Order Management Not Supported
Sales & Operations Planning Not Supported
Shipping Management Not Supported
Supplier Management Not Supported
Transportation Management Not Supported
Warehouse Management Not Supported

Integrations

Talkdesk Not Supported

Integrations

Talkdesk Supported
Claim Causometrix and update features and information
Claim Causometrix and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information