eGain Analytics

eGain Analytics

eGain Corporation
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About

Cloud-based end-to-end supply chain planning platform for manufacturers, distributors, and retailers. Tier-1 application without the tier-1 price. Very extensive prebuilt solutions BUT with the flexibility to be configured to meet all your planning needs. Highly accurate AI/ML demand forecasting engine. Exception-based demand and inventory planning solutions. Coupled with revenue planning, the product suite supports full-blown sales & operations planning. No commitment free trial with your data! Most intuitive tool for slicing-and-dicing data. Analytics driven user interface makes data viewing and data entry fun and easy. AI/ML driven demand forecasting engine determines the optimal level of aggregation to generate forecasts. Engine learns the effects of events and promotions from the past and projects the lift/dip in future demand.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Supply chain planning platform for manufacturers, distributors and retailers

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Causometrix
United States
www.causometrix.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

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QU

QU

Quantiful

Categories

Categories

Demand Planning Features

Capacity Planning
Data Visualization
Historical Reporting
Inventory Optimization
Planned vs Actual Tracking
Product Introduction Planning
Promotions Management
Replenishment Management
Sales Forecasting
Supply Forecasting

Supply Chain Management Features

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Integrations

Talkdesk

Integrations

Talkdesk
Claim Causometrix and update features and information
Claim Causometrix and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information