eGain AnalyticseGain Corporation
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Related Products
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About
Cloud-based end-to-end supply chain planning platform for manufacturers, distributors, and retailers. Tier-1 application without the tier-1 price. Very extensive prebuilt solutions BUT with the flexibility to be configured to meet all your planning needs. Highly accurate AI/ML demand forecasting engine. Exception-based demand and inventory planning solutions. Coupled with revenue planning, the product suite supports full-blown sales & operations planning. No commitment free trial with your data! Most intuitive tool for slicing-and-dicing data. Analytics driven user interface makes data viewing and data entry fun and easy. AI/ML driven demand forecasting engine determines the optimal level of aggregation to generate forecasts. Engine learns the effects of events and promotions from the past and projects the lift/dip in future demand.
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Supply chain planning platform for manufacturers, distributors and retailers
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationCausometrix
United States
www.causometrix.com
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Categories |
Categories |
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Demand Planning Features
Capacity Planning
Supported
Data Visualization
Supported
Historical Reporting
Supported
Inventory Optimization
Supported
Planned vs Actual Tracking
Supported
Product Introduction Planning
Supported
Promotions Management
Supported
Replenishment Management
Supported
Sales Forecasting
Supported
Supply Forecasting
Supported
Supply Chain Management Features
Demand Planning
Not Supported
Electronic Data Interchange
Not Supported
Import / Export Management
Not Supported
Inventory Management
Supported
Order Fulfillment
Not Supported
Order Management
Not Supported
Sales & Operations Planning
Not Supported
Shipping Management
Not Supported
Supplier Management
Not Supported
Transportation Management
Not Supported
Warehouse Management
Not Supported
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Integrations
Talkdesk
Not Supported
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