CaseBlocks

CaseBlocks

EmergeAdapt
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About

Take control of your business operations by automating business processes, consolidating information, and creating real-time, actionable insight into your business ecosystem. Caseblocks comes with ready-made solutions and built-in flexibility to change whenever your organization needs it. Customer information is highly sensitive, including personal, medical, and financial information. We invest heavily in education, technology, and monitoring to ensure your data is held safely and securely in the Caseblocks cloud. We recognize that many organizations prefer to keep business and customer information within their own data center. Case blocks is available for an on-premise installation. Work smarter by automating custom processes on the Caseblocks Cloud. Caseblocks is a modern platform for the automation of operational business processes, where important processes can be configured and rolled out quickly.

About

Serving smarter.™ Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations and companies seeking solution to improve the automation of operational business processes

Audience

Restaurants

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.6 / 5
ease 1.9 / 5
features 1.9 / 5
design 2.2 / 5
support 1.4 / 5

Pros & Cons from Real Users

Pros

  • Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money.
  • It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe.
  • Nothing. They scammed us. Won’t help fix the problem. Thinking that there isn’t really a company there.
  • Analytics is OK, When everything is working, which is rare then it’s pretty cool. But that’s not very often at all
  • Not one single thing. This company is a scam, and they make promises they can not keep. Their POS integrations are faulty and they lack the tech capacity to compete with other aggregators.

Cons

  • Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service.
  • Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again.
  • Company promises you everything and doesn’t actually get any of these things done. They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened. We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now. They won’t call back and help at all. Scammers.
  • I have been using it for over a year now (because I don’t have a choice with cloud kitchens). The software is riddled with problems that cause connection errors to 3rd party delivery platforms. Otter support is terrible. It takes them on average 20 minutes just to get the information about what store and brand is being inquired about, even after I have typed all of the information they need, they ask all the same questions over again. Can’t they just re-read the information I just spent 15 minutes typing in the first place? Then they usually have to escalate the problem to someone else who does not respond and the whole process has to start over. I have had 187 tickets submitted only in one year, that is how many problems I have had that required Otter support to fix an issue. I cannot complete simple functions like re-connecting my credentials to a delivery brand without contacting support, Which is always a pain. When connecting to Uber they require a 2FA code and the spend about an hour repeatedly asking for the code over and over and over again. I’ve done this at least 20 times with all my brands. They never proactively reach out if there is a connection error, so if there is something wrong, the only way to know is if you catch it yourself and then reach out to them. There is a glitch in the Otter Order manager if I log in on a web browser I can see other restaurants live orders, and could potentially cancel them or mark them as ready. They are aware of the problem and have done nothing to correct it. Recently, Otter support connected one of my branda to the wrong location, so customers would order in Salt Lake, and they would print in Denver. It was 2 days to get it corrected because Otter support so that bad. I tried to connect with Toast POS a while back and it took 2 months of daily communication to get one of my 7 brands connected. They kept changing the onboarding “specialist” and wouldn’t tell me. The. I would be ghosted, and would have to start the process all over again. 4 times that happened. I finally pulled the plug and went with itsacheckmate and everything was connected ,by myself, within 3 days, no support needed, no 2FA codes needed from Uber. There was a single connection error and they reached out to me about it and then fixed it within a few minutes. With otter they always blame the 3PD provider and make you reach out to them yourself instead of handling it for you. Terrible service.
  • Items unlink from POS for no reason. Customers came in to pick up orders we had no record of Otter blames Square, Door Dash for everything. Expensive. Refusal to admit their mistakes. Lack of customer service.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

EmergeAdapt
United Kingdom
caseblocks.com

Company Information

Otter
www.tryotter.com

Alternatives

Alternatives

Service Hub CRM

Service Hub CRM

Service Technologies

Categories

Categories

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Business Process Management Features

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Claims Processing Features

Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration

eCommerce Features

Catalog Management
Channel Management
CRM
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Integrations

AccessOwl
Allset
Caviar
Chocolatey
Clover
Heartland Restaurant
Lunchbox
OneDine
Oracle MICROS POS
PAR POS
POSitouch
Posist
Postmates
Sharebite
Shift
SoWork
Square POS
Tadata
Uber Eats
me&u

Integrations

AccessOwl
Allset
Caviar
Chocolatey
Clover
Heartland Restaurant
Lunchbox
OneDine
Oracle MICROS POS
PAR POS
POSitouch
Posist
Postmates
Sharebite
Shift
SoWork
Square POS
Tadata
Uber Eats
me&u
Claim CaseBlocks and update features and information
Claim CaseBlocks and update features and information
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Claim Otter and update features and information