CareLineLive vs. ShiftCare Comparison


CareLineLive	ShiftCare	+	+
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About CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies & domiciliary care providers across the UK & Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing & the Care Circle portal for friends & family. Subscription includes CQC & CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management & compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London & Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from Accel-KKR in June 2025.		About ShiftCare’s care management features make it easier for you and your teams to deliver highly personalized support to clients and their families. We’ve made it easy to plan and organize teams, shifts and rosters, helping you deliver a more effective, efficient service. With the management of invoices, timesheets and expenses seamlessly integrated, ShiftCare makes accurate accounting simple, reducing your workload, and helping you grow. We connect you and your teams with all you need to manage shifts, coordinate clients and deliver quality care, wherever they are. We make it easy to welcome new clients, ensure a full understanding of their needs, management of their goals and establish good relationships with their friends and family right from the start. Your teams are there to support clients as they work towards their goals. We make it easy for them to track progress and share it with the right people.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Home care providers in need of a solution to digitize and improve efficiency and productivity, increase capacity and compliance		Audience Businesses searching for an easy to use software platform that cuts paperwork and boosts efficiency
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing £120 per month All-in-one pricing with a minimum monthly fee of £120 plus VAT. Prices are based on the total number of carers using the software. There is no fee for admin users. Includes the cost of MOA Benchmarking's audit tool to help maintain and improve your CQC/CIW rating. Additional MOA modules are discounted to £0.50 per carer per month. Free Version Free Trial		Pricing $9 per user per month Basic - $9 Professional - $15 Premium - $25 Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.6 / 5 features 4.6 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 1.0 / 5 ease 3.0 / 5 features 1.0 / 5 design 3.0 / 5 support 1.0 / 5 Read all reviews
Pros from Real Users Pros The ease of the system, good reporting, uploading multiple documents visible to both Carers and families. Realtime alerts and notifications make it a very good system to use and ensure issues/concerns dealt with in a timely manner. CareLineLive are the best ECM provider we have ever used. Their staff and their level of customer service are excellent. CareLineLive is an excellent platform for managing care records, care plans, MAR charts and audits all in one place. It improves accountability, supports compliance, and gives managers clear real-time oversight of care delivery and staff performance. The service team - so friendly and helpful, even if you have to ask them a few times about the same thing as you're still unsure about something. Nothing ever seems too much trouble Easy to navigate and help is always available. Ease of access to both Customers and their significant others. As an admin for this product it covers everything we need in our business. It is a a complete end‑to‑end system for our home‑care services. If we ever require assistance their online support are rapid at getting back to you with a solution. CareLineLive is an excellent system for home care. The system is user friendly and we straightforward to get setup in the first instance. The customer support is excellent with self sever guidances, where you need one to one support their is an excellent system to get support usually within an hour or two. We love the GP connect facility as this saves us lots of phone calls and admin time contacting pharmacies and GP. CareLineLive has been a really helpful system for our service and has supported us in moving away from paper-based processes to a more structured and digital way of working. It has improved visibility of rotas, call monitoring, care notes, and compliance-related information, which is especially important in a regulated care environment. Having everything in one place has made auditing, oversight, and accountability much easier. The platform supports our day-to-day operations well, and the support team are responsive, helpful, and open to feedback, which we genuinely appreciate.		Pros & Cons from Real Users Pros The demo was polished, and the sales rep seemed knowledgeable about home-care operations. They made the product look like it could replace several systems—scheduling, caregiver management, billing, and API connectivity. On paper, it checked every box. Unfortunately, the product experience didn’t match the sales pitch. The only thing I can say positively is that the interface concept looked modern, and the idea of having an integrated scheduling tool for caregivers sounded appealing. Sadly, those positives never materialized once we began using it. Cons ShiftCare’s execution is poor across the board. The onboarding was disorganized and lacked any meaningful support. Their “public API” was heavily promoted but turned out to be non-functional. Once I began asking questions, communication stopped. The same team that called my personal phone multiple times to secure a 50% deposit disappeared once they were paid. The platform itself feels unfinished—slow, buggy, and unreliable for real-world agency use. Every promise made in the sales process unraveled in practice.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information CareLineLive Founded: 2014 United Kingdom carelinelive.com		Company Information ShiftCare Founded: 2015 Australia shiftcare.com
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Categories Home Care CareLineLive is an all-in-one home care management platform built for home care providers of all sizes who want to deliver safe, efficient and person-centred care. Designed to replace paper-based processes and fragmented systems, CareLineLive brings scheduling, care delivery and compliance into a single, easy-to-use platform. Care managers can plan rotas, manage visits, monitor care in real time and maintain accurate records with full visibility across their service. Carers use a simple mobile app to view schedules, check in and out of visits, record care notes and medication, and share updates instantly, reducing admin and improving continuity of care. With a strong focus on usability, reliability and customer support, CareLineLive helps agencies spend less time on paperwork and more time supporting the people they care for. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. Home Health Care CareLineLive is a modern home health care management platform designed to support care teams delivering high-quality care in people’s homes. It brings together visit scheduling, care delivery, clinical notes and compliance tracking in one secure system, helping providers reduce admin and improve oversight. Care managers can coordinate teams, monitor visits in real time and ensure accurate records are maintained across every client. Care workers use an intuitive mobile app to access schedules, record visit details, log medication and capture observations at the point of care, improving accuracy and communication while reducing paperwork. CareLineLive is built for reliability and ease of use, helping home health care organisations operate more efficiently while keeping patient safety and care quality at the centre. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. with growing NDIS capacity.		Categories Appointment Scheduling Care Coordination Healthcare CRM Home Care Home Health Care Medical Scheduling Nurse Scheduling Patient Case Management Scheduling
Home Care Features Billing & Invoicing Care Plan Management Caregiver Management Client Management Field Communication Insurance Management Payroll Management Scheduling Visit Verification Home Health Care Features Billing & Invoicing Charting Electronic Signature Employee Tracking Medication Database Patient Intake Scheduling Time / Task Reporting		Home Care Features Billing & Invoicing Care Plan Management Caregiver Management Client Management Field Communication Insurance Management Payroll Management Scheduling Visit Verification Home Health Care Features Billing & Invoicing Charting Electronic Signature Employee Tracking Medication Database Patient Intake Scheduling Time / Task Reporting Show More Features Appointment Scheduling Features Appointment Reminders Automated Scheduling Calendar Sync Client Database Group Scheduling Mobile Access Multi-Location Online Booking Online Payments Recurring Appointments Room Booking Management Healthcare CRM Features Audience Targeting Campaign Management Marketing Automation Medical History Records Patient Communications Patient Management Physician Management Predictive Analytics Medical Scheduling Features Appointment Management Billing & Invoicing Drag & Drop Facility Scheduling Multi-Location No-Show Tracking On Call Scheduling Patient Records Patient Scheduling Physician Management Recurring Appointments Self Service Portal Staff Scheduling Nurse Scheduling Features Float Pool Management Online Scheduling Overtime Calculation Payroll Management Predictive Analytics Shift Dispatching / Messaging Shift Scheduling Shift Swapping Skills Tracking Vacation / Leave Tracking Patient Case Management Features Activity Tracking Assessment Notes Billing & Invoicing Calendar Management Candidate Identification Case List Management Eligibility Verification HIPAA Compliant Medical History Records Patient Records Referral Management Treatment Planning Scheduling Features Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Management Class Scheduling Employee Scheduling Facility Scheduling Group Scheduling Interview Scheduling Meeting Room Booking Multi-Location Online Scheduling Payment Processing Real-time Scheduling Reservations Resource Scheduling Room Booking Management
Integrations Xero Access Abacus Access Mosaic CM GP Connect Hastee Sage 50 Sage Payroll Tempaid View All 9 Integrations		Integrations Xero Access Abacus Access Mosaic CM GP Connect Hastee Sage 50 Sage Payroll Tempaid View All 1 Integration
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