Trella Health CRMTrella Health
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About
CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies & domiciliary care providers across the UK & Australia.
The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing & the Care Circle portal for friends & family. Subscription includes CQC & CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management & compliance.
Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR).
Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London & Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from Accel-KKR in June 2025.
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About
Empower your agency and sales team with real-time market intelligence and sales insights, right at their fingertips. Target referral sources based on their patient mix and discharge patterns and add them to your pipeline. Target referral sources based on their patient’s clinical groupings and discharge patterns and add them to your pipeline. Know where your agency stands by comparing readmission performance, diagnosis level metrics and payer mix breakouts. Optimize sales efforts and improve their close rate with customizable rep and team dashboards and reports. Nurture referrals and strengthen relationships with in-depth customer profiles and guided discussion points from your mobile device. Empower hospice sales teams with data and predictive clinical metrics to help care for more hospice patients, sooner. Drill-down, uncover, and benchmark hospice patients with clinical treatment demographics and care insights to determine if they understand the value of hospice.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Home care providers in need of a solution to digitize and improve efficiency and productivity, increase capacity and compliance
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Audience
Home care, hospice, and healthcare centers in need of an advanced CRM solution that helps align, track, and measure key business objectives and ROI
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
£120 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCareLineLive
Founded: 2014
United Kingdom
carelinelive.com
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Company InformationTrella Health
Founded: 2015
United States
www.trellahealth.com/solutions/customer-relationship-management-crm/
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CategoriesCareLineLive is an all-in-one home care management platform built for home care providers of all sizes who want to deliver safe, efficient and person-centred care. Designed to replace paper-based processes and fragmented systems, CareLineLive brings scheduling, care delivery and compliance into a single, easy-to-use platform. Care managers can plan rotas, manage visits, monitor care in real time and maintain accurate records with full visibility across their service. Carers use a simple mobile app to view schedules, check in and out of visits, record care notes and medication, and share updates instantly, reducing admin and improving continuity of care. With a strong focus on usability, reliability and customer support, CareLineLive helps agencies spend less time on paperwork and more time supporting the people they care for. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. CareLineLive is a modern home health care management platform designed to support care teams delivering high-quality care in people’s homes. It brings together visit scheduling, care delivery, clinical notes and compliance tracking in one secure system, helping providers reduce admin and improve oversight. Care managers can coordinate teams, monitor visits in real time and ensure accurate records are maintained across every client. Care workers use an intuitive mobile app to access schedules, record visit details, log medication and capture observations at the point of care, improving accuracy and communication while reducing paperwork. CareLineLive is built for reliability and ease of use, helping home health care organisations operate more efficiently while keeping patient safety and care quality at the centre. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. with growing NDIS capacity. |
Categories |
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Home Care Features
Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification
Home Health Care Features
Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting
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Home Care Features
Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification
Home Health Care Features
Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting
Healthcare CRM Features
Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics
Hospice Features
Assessment Management
Bereavement Management
Care Planning
Claims Management
EMR / EHR
Medication Tracking
Patient Intake
Physician Portal
Scheduling
Volunteer Management
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Integrations
Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Sage 50
Sage Payroll
SmartChart
Tempaid
Xero
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Integrations
Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Sage 50
Sage Payroll
SmartChart
Tempaid
Xero
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