CareResponseCareResponse Systems
|
||||||
About
CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies & domiciliary care providers across the UK & Australia.
The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing & the Care Circle portal for friends & family. Subscription includes CQC & CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management & compliance.
Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR).
Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London & Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from Accel-KKR in June 2025.
|
About
CareResponse Systems engineers high-end intake automation infrastructure and conversational AI modules built exclusively for the senior care industry. We don’t provide generic marketing; we deploy dedicated technical solutions designed to eliminate inquiry leakage completely and turn leads into booked consultations.
Our tiered service model adapts to your agency's needs:
Core Automation Infrastructure: An elite backend engineered to capture and convert new inquiries faster than competitors and reactivate dormant database leads.
AI Voice Receptionist Modules: Intelligent, 24/7/365 conversational voice solutions that answer calls naturally, qualify lead data, and book calendar consults.
Multilingual Global Engine: Full native support for over 50 languages to seamlessly communicate with and convert diverse family demographics.
Ensure your care agency is always the first to respond.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Home care providers in need of a solution to digitize and improve efficiency and productivity, increase capacity and compliance
|
Audience
CareResponse Systems is engineered specifically for: Senior Care & Home Care Agency Owners: Independent operators and franchise owners who want to scale their inquiry capacity, protect their ad spend, and stop losing leads to faster competitors. Intake & Care Coordinators: Internal office staff looking to eliminate manual lead tracking, automate repetitive SMS/email follow-ups, and focus entirely on high-touch client care. Private Duty & Home Health Providers: Growth-oriented agencies seeking a reliable, 24/7 technical infrastructure to capture urgent, middle-of-the-night care requests seamlessly. Multicultural Care Operations: Agencies operating in diverse regions that require an automated, multilingual intake engine to support over 50 languages and confidently convert non-English-speaking family demographics. Whether you are an established provider looking to fully automate your backend intake pipeline or a growing agency needing a standalone AI voice module to capture 100% of missed calls, this system is built for your business.
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and VideosNo images available
|
|||||
Pricing
£120 per month
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationCareLineLive
Founded: 2014
United Kingdom
carelinelive.com
|
Company InformationCareResponse Systems
Founded: 2019
Canada
careresponsesystems.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
|
|||||
|
|
|
|||||
CategoriesCareLineLive is an all-in-one home care management platform built for home care providers of all sizes who want to deliver safe, efficient and person-centred care. Designed to replace paper-based processes and fragmented systems, CareLineLive brings scheduling, care delivery and compliance into a single, easy-to-use platform. Care managers can plan rotas, manage visits, monitor care in real time and maintain accurate records with full visibility across their service. Carers use a simple mobile app to view schedules, check in and out of visits, record care notes and medication, and share updates instantly, reducing admin and improving continuity of care. With a strong focus on usability, reliability and customer support, CareLineLive helps agencies spend less time on paperwork and more time supporting the people they care for. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. CareLineLive is a modern home health care management platform designed to support care teams delivering high-quality care in people’s homes. It brings together visit scheduling, care delivery, clinical notes and compliance tracking in one secure system, helping providers reduce admin and improve oversight. Care managers can coordinate teams, monitor visits in real time and ensure accurate records are maintained across every client. Care workers use an intuitive mobile app to access schedules, record visit details, log medication and capture observations at the point of care, improving accuracy and communication while reducing paperwork. CareLineLive is built for reliability and ease of use, helping home health care organisations operate more efficiently while keeping patient safety and care quality at the centre. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. with growing NDIS capacity. |
Categories |
|||||
Home Health Care Features
Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting
Home Care Features
Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification
|
||||||
Integrations
Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Sage 50
Sage Payroll
Tempaid
Xero
|
Integrations
Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Sage 50
Sage Payroll
Tempaid
Xero
|
|||||
|
|