CM Process PlatformCheckMobile
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Related Products
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About
CM Process Platform. Access data reports in real-time updated with backend systems, see statistics, and use drill-down functionalities to deep dive into all data. Statistics include which process each employee completed and other key performance indicators. CheckMobile proprietary technology offers: Cheaper and Faster than competitors Higher Performance. Massive Scalability. Better User Experience for field workers. We create real business scenarios with: Independent data centers globally. Secure connection from your back-end to the cloud. Micro-services create the building blocks that form an entire process within the app. We create mobile applications that: Require no coding. Deploy and run online and offline. Easy-to-use user experience. Complex workflows. Automatic synchronization. Background uploads. Offline executions. CM Process Platform digitize paper based processes. With our more than a decade developed and improved CM process platform we are able to digitize
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About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses interested in a program that accesses data reports in real-time updated with backend systems
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Audience
Contact centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$20
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCheckMobile
Founded: 2008
Germany
checkmobile.com/en/
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Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Business Process Management Features
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
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Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
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