IBM Control DeskIBM
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Related Products
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About
BugZero decreases risk and increases IT operational intelligence by integrating your ITSM tool to collect, filter, correlate, and track non-security bugs specific to your vendor products. Vendor operational bugs are an ongoing problem for every IT organization. These bugs, embedded in virtually every critical system, threaten business productivity and profitability. Precisely maps all applicable software and firmware bugs to each device or system in your organization. Eliminates the “noise” of less important bugs by selecting the bug severity levels that will trigger tickets in your ITSM tool. Delivers visibility into the presence, criticality, and risks of vendor bugs residing in the infrastructure. Ensures accurate and up-to-date operational bug data by taking action on bugs as soon as they are published by vendors. The solution is up, running, and reporting on vendor operational bug data within hours.
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About
Enjoy user friendly self-service, automated service management, and seamlessly-integrated, best practice-based service desk capabilities. Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities. The Service Catalog and Enterprise App Store allow users to select available services and deploy approved software to their devices without help from IT staff. IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration and change information. Manage IT services and IT operations in context of business objectives and commitments.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies and IT organizations seeking a solution to prevent threats to their business productivity and profitability
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Audience
Enterprises in need of an IT service management solution to simplify support of users and infrastructures
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBugZero
United States
findbugzero.com
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Company InformationIBM
Founded: 1911
United States
www.ibm.com/products/it-service-management
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Categories |
Categories |
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Integrations
Cisco Secure Cloud Analytics
Fortinet SD-WAN
HP-UX
IBM Cloud Pak for Applications
IBM Cloud Pak for Data
IBM Cloud Pak for Integration
IBM Cloud Pak for Network Automation
Microsoft 365
MongoDB
VMware Cloud
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Integrations
Cisco Secure Cloud Analytics
Fortinet SD-WAN
HP-UX
IBM Cloud Pak for Applications
IBM Cloud Pak for Data
IBM Cloud Pak for Integration
IBM Cloud Pak for Network Automation
Microsoft 365
MongoDB
VMware Cloud
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