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About

BugZero decreases risk and increases IT operational intelligence by integrating your ITSM tool to collect, filter, correlate, and track non-security bugs specific to your vendor products. Vendor operational bugs are an ongoing problem for every IT organization. These bugs, embedded in virtually every critical system, threaten business productivity and profitability. Precisely maps all applicable software and firmware bugs to each device or system in your organization. Eliminates the “noise” of less important bugs by selecting the bug severity levels that will trigger tickets in your ITSM tool. Delivers visibility into the presence, criticality, and risks of vendor bugs residing in the infrastructure. Ensures accurate and up-to-date operational bug data by taking action on bugs as soon as they are published by vendors. The solution is up, running, and reporting on vendor operational bug data within hours.

About

Enjoy user friendly self-service, automated service management, and seamlessly-integrated, best practice-based service desk capabilities. Managing multi-vendor, multicloud environments has become an increasingly complex task. IBM Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best practice-based service desk capabilities. The Service Catalog and Enterprise App Store allow users to select available services and deploy approved software to their devices without help from IT staff. IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration and change information. Manage IT services and IT operations in context of business objectives and commitments.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and IT organizations seeking a solution to prevent threats to their business productivity and profitability

Audience

Enterprises in need of an IT service management solution to simplify support of users and infrastructures

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

BugZero
United States
findbugzero.com

Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/it-service-management

Alternatives

TeamDynamix ITSM

TeamDynamix ITSM

TeamDynamix

Alternatives

C2 ITSM

C2 ITSM

C2 Innovations, a Sherweb company
Mint Service Desk

Mint Service Desk

OPGK Software
Zero Incident Framework

Zero Incident Framework

GAVS Technologies
iSupport

iSupport

iSupport Software

Categories

Bug Tracking Supported

Categories

ITSM Supported
Service Desk Supported

Integrations

Cisco Secure Cloud Analytics Supported
Fortinet SD-WAN Supported
HP-UX Supported
IBM Cloud Pak for Applications Not Supported
IBM Cloud Pak for Data Not Supported
IBM Cloud Pak for Integration Not Supported
IBM Cloud Pak for Network Automation Not Supported
Microsoft 365 Supported
MongoDB Supported
VMware Cloud Supported

Integrations

Cisco Secure Cloud Analytics Not Supported
Fortinet SD-WAN Not Supported
HP-UX Not Supported
IBM Cloud Pak for Applications Supported
IBM Cloud Pak for Data Supported
IBM Cloud Pak for Integration Supported
IBM Cloud Pak for Network Automation Supported
Microsoft 365 Not Supported
MongoDB Not Supported
VMware Cloud Not Supported
Claim BugZero and update features and information
Claim BugZero and update features and information
Claim IBM Control Desk and update features and information
Claim IBM Control Desk and update features and information