BridgeLogiQFeith Systems & Software
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Related Products
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About
BridgeLogiQ’s flexible design means that even the most complex processes are easily tamed. Your administrators will be able to restructure workflows, re-route objects, and redistribute user tasks on the fly. An evolving marketplace requires a Business Process Management system that can evolve quickly and seamlessly. The core of everything we do is integrated into the Feith platform: powerful, agile, and versatile BPM & Document Management software. No matter how complex the solution you require, the platform provides the workflow and object management tools your organization needs to manage workflow, data capture, user input, and records management across databases and existing legacy and line-of-business systems. The platform eases even the most complex and elaborate organizational processes. Streamlined workflows translate into enterprise-wide productivity and cost-efficiency.
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About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Business Process Management solution for companies
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Audience
Contact centers
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$20
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationFeith Systems & Software
Founded: 1979
United States
www.feith.com
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Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
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Categories |
Categories |
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Business Process Management Features
Access Controls / Permissions
Not Supported
Alerts / Notifications
Not Supported
Business Process Automation
Not Supported
Business Rules Management
Supported
Collaboration
Supported
Process Change Tracking
Supported
Process Mapping
Supported
Process Modeling & Design
Supported
Visual Workflow Management
Not Supported
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Integrations
Aircall
Not Supported
Freshdesk
Not Supported
Genesys Cloud CX
Not Supported
Salesforce
Not Supported
Zendesk
Not Supported
Zoho CRM
Not Supported
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Integrations
Aircall
Supported
Freshdesk
Supported
Genesys Cloud CX
Supported
Salesforce
Supported
Zendesk
Supported
Zoho CRM
Supported
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