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About

We provide end-to-end chatbot development services, including: - Discovery phase (tech investigation) - Project and Account Management - Conversational Design (Flow) - QA & Testing Services - DevOps Services & Custom development - Chatbot Support & Maintenance - Rapid Chatbot Development (A chatbot in less than 2 weeks) - Chatbots based on GPT-3, ChatGPT development - Chatbot Migration Services - Chatbot Rescue Services - UX & Graphic Design services - Chatbot Persona and Personality creation At every stage of the chatbot journey, our team of Business Analysts, Customer Success Managers, Conversational Designers, Chatbot Developers, QAs will lead you to the best matching solution for your company. Apart from that, we have a Conversational AI platform for our clients. We happen to work with more than 80 amazing clients from all over the world. Our clients include startups that raised 10m now and companies like Samsung NEXT, Mars, Natera, Virgin, BMC.

About

Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs). Key components: - Conversational AI Platform - Natural Language understanding - Retrieval augmented generation or RAG pipeline - Speech-to-Text Engine - Text-to-Speech Engine - Channels connectivity - API builder - Visual Flow Builder - Pro-active outreach conversations - Conversational Analytics - Deploy everywhere (SaaS / Private Cloud / On-Premises) - Single-tenancy / multi-tenancy - Multiple language AI

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Enterprises, mid-market and startups with a chatbot core

Audience

Contact center, BFSI, eCommerce, HealthCare, Logistics, Telecommunications

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$50 - $99 / hr
Free Version Supported
Free Trial Not Supported

Pricing

$75/1250 MAU/month
Cloud version pricing is per MAU or per 1 Min
On-Premises version is
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.2 / 5
design 4.2 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • The platform is quite intuitive and easy to use, even for someone without a technical background, while also being pretty fairly priced
  • Easy to use; Nice and neat interface; It handles the repetitive tasks, so I don't have to anymore; Works as database where I can get my answers - job related.
  • Good pricing, possibility to create bots using Figma and Miro like approach. It is one of the better chatbot and voice bots solutions out there.
  • Firstly, such a platform enhances user experience by providing seamless interactions. With RAG, the AI can generate responses dynamically, adapting to user inputs in real-time. This ensures that conversations feel natural and engaging, fostering better user engagement and satisfaction. Secondly, the integration of LLM enables the AI to comprehend and respond to a wide range of queries and contexts. Whether it's answering complex questions, providing personalized recommendations, or understanding colloquial language, LLM-equipped AI can handle diverse conversational scenarios effectively, making the interaction more meaningful for users. Furthermore, the flexibility of the platform allows for easy customization to suit specific business needs and industry requirements. Organizations can tailor the AI's responses, tone, and functionality to align with their brand identity and objectives. This adaptability ensures that the AI seamlessly integrates into existing workflows and delivers value across different use cases, from customer support to sales assistance.

Cons

  • UI design could be a bit better, as it feels...bland
  • I'd like to see some customised features that are important for my type of work.
  • UX design could be a bit better as it is outdated a bit....
  • While a flexible conversational AI platform with capabilities like Response Automation Generation (RAG) and Large Language Models (LLM) offers significant advantages, there are also some potential drawbacks to consider. One challenge is the risk of over-reliance on AI-driven interactions, which can lead to a loss of human touch. Despite advancements in natural language processing, AI may struggle to fully understand nuanced or emotionally charged conversations, potentially resulting in frustration or dissatisfaction for users seeking empathy or complex problem-solving. Furthermore, maintaining the quality and relevance of AI-generated responses can be a concern. Without proper oversight and management, there's a risk of the AI providing inaccurate or inappropriate answers, damaging the user experience and eroding trust in the platform. Another potential downside is the privacy and security implications associated with conversational AI platforms. These systems typically rely on vast amounts of user data to improve performance and tailor responses, raising concerns about data privacy, consent, and the potential for unauthorized access or misuse of sensitive information.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BotsCrew
Founded: 2016
United Kingdom
botscrew.com

Company Information

Graphlogic
Founded: 2023
Serbia
graphlogic.ai/

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Categories

AI Tools Supported
Chatbot Supported
ChatGPT Apps Supported
Conversational AI Supported
QA Testing Supported
Voice Bot Supported

Categories

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Not Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Speech Synthesis Supported
Virtual Assistant Supported

Natural Language Processing Features

Co-Reference Resolution Supported
In-Database Text Analytics Not Supported
Named Entity Recognition Supported
Natural Language Generation (NLG) Supported
Open Source Integrations Supported
Parsing Supported
Part-of-Speech Tagging Not Supported
Sentence Segmentation Not Supported
Stemming/Lemmatization Supported
Tokenization Supported

Integrations

Facebook Supported
WhatsApp Supported
AWS AI Services Not Supported
Avaya Aura Not Supported
ChatGPT Not Supported
Facebook Messenger Supported
Freshdesk Not Supported
GENESYS Not Supported
Google Not Supported
Instagram Not Supported
LINE Not Supported
Salesforce Not Supported
Telegram Not Supported
Viber Not Supported
WeChat Not Supported
Zendesk Not Supported

Integrations

Facebook Supported
WhatsApp Supported
AWS AI Services Supported
Avaya Aura Supported
ChatGPT Supported
Facebook Messenger Not Supported
Freshdesk Supported
GENESYS Supported
Google Supported
Instagram Supported
LINE Supported
Salesforce Supported
Telegram Supported
Viber Supported
WeChat Supported
Zendesk Supported
Claim BotsCrew and update features and information
Claim BotsCrew and update features and information
Claim Graphlogic GL Platform and update features and information
Claim Graphlogic GL Platform and update features and information