Booking.com

Booking.com

Booking Holdings
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About

Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com’s mission is to make it easier for everyone to experience the world. By investing in the technology that helps take the friction out of travel, Booking.com seamlessly connects millions of travellers with memorable experiences, a range of transport options and incredible places to stay - from homes to hotels and much more. As one of the world’s largest travel marketplaces for both established brands and entrepreneurs of all sizes, Booking.com enables properties all over the world to reach a global audience and grow their businesses. Booking.com is available in 43 languages and offers more than 28 million total reported accommodation listings, including over 6.2 million listings alone of homes, apartments and other unique places to stay. No matter where you want to go or what you want to do, Booking.com makes it easy and backs it all up with 24/7 customer support.

About

Zugrow is an AI-first property management system for short-term rental hosts, serviced accommodation operators and vacation rental managers. It brings guest messaging, booking management, channel management, calendars, pricing, guest vetting and team access into one platform. Zugrow connects listings across Airbnb, Booking.com and Vrbo, helping operators keep rates, availability, reservations and guest conversations in sync. Its AI Agent Hub can assist with guest replies, booking-request screening and nightly pricing, while hosts retain control over sensitive decisions. Features include a unified inbox, live multi-channel calendar, direct-booking websites, team permissions, cleaning and maintenance workflows, listing optimisation, digital guest guidebooks and photo enhancement. Zugrow offers a free plan for one property, paid plans for growing portfolios and 0% booking commission.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Travelers that want to book and plan travel, trips, flights, accommodations, and more, and hospitality and travel companies that want to acquire new customers

Audience

Airbnb hosts, short-term rental operators, serviced accommodation providers, holiday-let owners and vacation rental management companies managing between 1 and 50 properties.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0
Solo plan: Free forever for 1 property.
Pro plan: £16.65 per property/month.
Max plan: £19.95 per property/month.
All paid plans include 0% commission on bookings and access to Zugrow’s AI agents.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.3 / 5
support 4.3 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I’ve been using this site for over 10 years and I love it for discovering new places to stay. I also find their map view really helpful.
  • Booking.com is an application to book all the traveling-related things like Hotel and Place booking, Car booking, and Flight booking. It gives many facilities to users during booking. We can see honest user feedback for the book item, driver age selection when book the car, Free breakfast tag highlighted for the hotel, discount offers, etc... 'Attractions' tab - We can analyze the places here for the countries and select the best one quickly. We can easily know about the place by reading the description, images, and facilities available on the area. Filter functionality is beneficial for end-user to select the best thing quickly. It available for many countries, and currency will apply based on the country. It gives the ideas about the current covid situation on the place. Very easy to use.
  • Booking.com is one of the best applications to book cars, Airport taxis, Flight, Hotel and places. Users can search and book the properties very easily by using this application, excellent user interface. Easy to use it. On the Attractions tab, the user can find top places for the specific country, so no need to search the best things here and there for the state/country. Also, it gives a clear idea about the place. For Hotel booking, we can quickly know hotel benefits like complimentary breakfast, hotels & room facalities, cost. For Car booking, We can know that how many cars available at the source along with their benefits. We can book the car list by driver age. The filter feature is beneficial to find the best things and book quickly. We can know about the properties, cars, flight past services by seeing real users' feedback. Review and rating features provide an accurate idea about the thing. This application works across multiple countries and supports their language and currencies. This application provides discount offers to users as well. The support team is very active and includes help instantly.

Cons

  • One must read other comments of the booking place to determine if the place is as owners say it is and design is a bit outdated.
  • Nothing to dislike about booking.com. It gives all the traveling-related facilities to the user.
  • Booking.com is a perfect traveling and hotel booking application. Very easy to understand and use it. No CONS rom my side.

Pros & Cons from Real Users

Pros

  • The Guest Agent has been amazing. It knows the criteria we set for guests and screens them based on this. We set parameters for it to work with and it flags the ones that could be risky, so we can make a decision, whilst accepting the obvious and good guests. It learns from your decisions and it will build a conversation with the guests to gather more information before making a decision if required. There are options to automate the whole process, or a ‘Suggest’ mode that will screen the guests and then ask me or my team to make a decision once it has enough information. It even provides reasoning so we can just glance and click accept or reject. I’ve never used anything like this before, it’s saved us so much time and stress. We’ve loved it.
  • We’re using the ‘Solo’ free forever plan. It’s the first short term rental software we’ve found that provides instant multi-channel calendar sync for free. Exactly what we need to prevent any double bookings at our Airbnb.

Cons

  • You still need human judgement for the odd booking. Some guests sit in a grey area, so we still review those ourselves. The useful bit is that the agent has already gathered the information and explained why it flagged them.
  • Most features are included with the free plan but it will only accommodate a maximum of one property (although this can be across multiple channels like Airbnb and Booking.com). If you manage more than one property then you can pay and receive all the features.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Booking Holdings
Founded: 1996
United States
booking.com

Company Information

Zugrow
Founded: 2025
zugrow.com

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TB Estate

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TechBuilder

Categories

Categories

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Integrations

ASI PMS
BNBForms
Botster
FantasticStay
Felix
GuestTouch
Hanyhost
HasData
Hostify
Houseguide
KAYAK
Little Hotelier
LocalClarity
Lodgify
Lodgix
RDPWin
Tashi
Uplisting
VRTrust
hoteliga

Integrations

ASI PMS
BNBForms
Botster
FantasticStay
Felix
GuestTouch
Hanyhost
HasData
Hostify
Houseguide
KAYAK
Little Hotelier
LocalClarity
Lodgify
Lodgix
RDPWin
Tashi
Uplisting
VRTrust
hoteliga
Claim Booking.com and update features and information
Claim Booking.com and update features and information
Claim Zugrow and update features and information
Claim Zugrow and update features and information