Booking.com

Booking.com

Booking Holdings
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About

Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com’s mission is to make it easier for everyone to experience the world. By investing in the technology that helps take the friction out of travel, Booking.com seamlessly connects millions of travellers with memorable experiences, a range of transport options and incredible places to stay - from homes to hotels and much more. As one of the world’s largest travel marketplaces for both established brands and entrepreneurs of all sizes, Booking.com enables properties all over the world to reach a global audience and grow their businesses. Booking.com is available in 43 languages and offers more than 28 million total reported accommodation listings, including over 6.2 million listings alone of homes, apartments and other unique places to stay. No matter where you want to go or what you want to do, Booking.com makes it easy and backs it all up with 24/7 customer support.

About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Travelers that want to book and plan travel, trips, flights, accommodations, and more, and hospitality and travel companies that want to acquire new customers

Audience

Hospitality, channel manager and vacation rental operators

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$9 + 1% reservations per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.3 / 5
support 4.3 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5

Pros & Cons from Real Users

Pros

  • I’ve been using this site for over 10 years and I love it for discovering new places to stay. I also find their map view really helpful.
  • Booking.com is an application to book all the traveling-related things like Hotel and Place booking, Car booking, and Flight booking. It gives many facilities to users during booking. We can see honest user feedback for the book item, driver age selection when book the car, Free breakfast tag highlighted for the hotel, discount offers, etc... 'Attractions' tab - We can analyze the places here for the countries and select the best one quickly. We can easily know about the place by reading the description, images, and facilities available on the area. Filter functionality is beneficial for end-user to select the best thing quickly. It available for many countries, and currency will apply based on the country. It gives the ideas about the current covid situation on the place. Very easy to use.
  • Booking.com is one of the best applications to book cars, Airport taxis, Flight, Hotel and places. Users can search and book the properties very easily by using this application, excellent user interface. Easy to use it. On the Attractions tab, the user can find top places for the specific country, so no need to search the best things here and there for the state/country. Also, it gives a clear idea about the place. For Hotel booking, we can quickly know hotel benefits like complimentary breakfast, hotels & room facalities, cost. For Car booking, We can know that how many cars available at the source along with their benefits. We can book the car list by driver age. The filter feature is beneficial to find the best things and book quickly. We can know about the properties, cars, flight past services by seeing real users' feedback. Review and rating features provide an accurate idea about the thing. This application works across multiple countries and supports their language and currencies. This application provides discount offers to users as well. The support team is very active and includes help instantly.

Cons

  • One must read other comments of the booking place to determine if the place is as owners say it is and design is a bit outdated.
  • Nothing to dislike about booking.com. It gives all the traveling-related facilities to the user.
  • Booking.com is a perfect traveling and hotel booking application. Very easy to understand and use it. No CONS rom my side.

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Booking Holdings
Founded: 1996
United States
booking.com

Company Information

Guesty
Founded: 2014
United States
www.guesty.com

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Categories

Categories

Campground Management Features

Asset Management
Check-in / Check-out
Multi-Location
Online Booking
Permit Management
Point of Sale (POS)
Rental Management
Reservations Management
Site Maps
Utility Billing

Channel Management Features

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Integrations

Beyond
Breezeway
Chekin
Duve
PriceLabs
TIDY
Vikey
AvaiBook
AxisRooms
Book It Now
GIATA
Hostaway
Hosthub
Retamo
Shift
ZEN Express
inReception
innRoad
miniCal

Integrations

Beyond
Breezeway
Chekin
Duve
PriceLabs
TIDY
Vikey
AvaiBook
AxisRooms
Book It Now
GIATA
Hostaway
Hosthub
Retamo
Shift
ZEN Express
inReception
innRoad
miniCal
Claim Booking.com and update features and information
Claim Booking.com and update features and information
Claim Guesty and update features and information
Claim Guesty and update features and information