Bookeasy

Bookeasy

Tourism Holdings
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About

Bookeasy’s unique features, industry relationships and depth of product provides a comprehensive online and offline solution for commercially-minded specialized tourism booking services to facilitate the visitor experience like never before. Bookeasy equips visitor information centers, destinations and tourism organizations with a streamlined solution for destination management and tourism bookings, delivering a seamless visitor experience. Bookeasy provides National Parks worldwide with the system to streamline their booking processes for campgrounds, moorings, permits, managed attractions and more.

About

RoverPass offers RV parks and campgrounds the best Central Reservation System tools and powers the largest RV park and campground marketplace. Our reservation management software is perfect for managing, tracking, and optimizing all your business needs via cloud-based booking software. Park owners can accept reservations online or over the phone and track availability all in one location. RoverPass also powers the next great travel marketplace which allows travelers to search for and book RV sites or campgrounds for their next vacation. Our extensive partner network also drive increased bookings and revenue for campground and RV park owners! At a glance RoverPass provides: >Complete, customizable reservation & guest management system >World’s largest RV park & campground Marketplace >Online General Store to process all sales in one place >Manage any type of long term stay >Channel management so you can keep track of your OTAs in one location.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Destinations, travel companies, national parks, and more

Audience

RV park and campground owners

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$200 per month
Free Version
Free Trial

Pricing

$3.5 per reservation
No monthly fees or worrying about charges during your off season. You pay $3.5 per reservation plus taxes.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • We opted to use this platform because it only has a monthly fee. No commissions of booking fees.

Cons

  • So many glitches. We offer tour products only however, our account reports frequently show accommodation products like '2bdr apartment' or something similar. When reported to the support team they said they couldn't recreate the issue therefore to them it doesn't exist. The online guest booking function just recently started taking double payments, we reported this and received the following "Their browser probably toggled when they finalized the booking. We do not have any other operator that is reporting the same issue, can you create a new booking from your website and see if this will happen again?" of course we couldn't replicate it ourselves... therefore to them it doesn't exist. We've used the system for a couple of years. A month ago a function stopped working. It was a function that changed the booking from reserved to confirmed once the payment was made and saved. This was a big issue because "reserved" bookings didn't show up on the invoices for our agents. We reported this issue only for the support team to say we are lying that "the system never done that to start with". Do you think we would have reported the issue if that was the case? We cannot express how frustrating it is to use this company. We would be happy to work with them if they were open to fix the bugs as they appeared. Apparently ignorance is there business mission statement

Pros & Cons from Real Users

Pros

  • Ease of use for our staff and for our guests. Also, great interface and easy to understand for new staff. Integrated well with our website.
  • Many RV campgrounds don't take credit cards. RoverPass makes that possible. Helps campers that don't carry cash with them.
  • Before we started using RoverPass campsite, cabin booking and event bookings website, our phone was constantly ringing for reservations. You couldn’t eat with family and sometimes at midnight without the phone ringing. RoverPass set us up a website for our customers to book all these things, as well as, agree to waiver liability. It is a easy system to learn. We get the list of bookings online and the money goes into our account. No more taking credit cards over square. The small fee per booking is so cheap and the good part about it, is it’s passed onto the customer. People are used to paying small fees for these type of services. I thought I would get complaints about that but none so far. RoverPass personal has always been there for us. Easy to reach and a pleasure to talk to. Thank you RoverPass!!
  • I like the easy way to send an invoice to those who are website impaired. We have received about 600 reservations for this year with minimal problems. Easy to refund, too. I REALLY like the speed that I can get questions answered when I run into a problem. Bottom line - I love this and will continue to use RoverPass.
  • -Great customer service & team -It was easy to install onto our website -Team is willing to listen to our feedback and suggestions -Customers are booking easily with it, for the most part -Has nice layout of photos and information -No monthly fee to the campground/park owner

Cons

  • Nothing so far it is everything we had hoped for and more.
  • Hefty fees added to campground fees. Not easy to refund camper fees and they don't get user fees refunded.
  • The only con I have found is that I have been unable to get the interact campsite map going and that is my fault because I haven’t sent it yet to RoverPass.
  • I wish people could book multiple sites at once for clubs, groups.
  • -Confusing for customers to know what size rig to put in and what size sites correlates with their rig *this has been our biggest issue -Customers cannot change/edit their reservation on their own, it has to be done by your team/employees -Search engine is very specific by location

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Tourism Holdings
Founded: 2004
Australia
www.bookeasy.com

Company Information

RoverPass
Founded: 2014
United States
software.roverpass.com

Alternatives

Alternatives

Citybreak

Citybreak

Visit Group America
Firefly Reservations

Firefly Reservations

Aerocode Software LLC
GuestTracker

GuestTracker

TCS Systems Inc.
Toogo

Toogo

Toogonet
MYT SaaS

MYT SaaS

Manage Your Trip

Categories

Categories

Parks and Recreation Features

Billing & Invoicing
Check-in / Check-Out
Child Care
Contract Management
Employee Management
Event Management
Facility Management
League / Team Management
Membership Management
Registration Management
Rental Management

Tour Operator Features

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Camp Management Features

Attendance Management
Billing & Invoicing
Customer Management
Food Service Management
For Campgrounds
For Summer Camps
Medical Management
Online Registration
Parent Portal
Program Management
Registration Management
Scheduling
Staff Management

Campground Management Features

Asset Management
Check-in / Check-out
Multi-Location
Online Booking
Permit Management
Point of Sale (POS)
Rental Management
Reservations Management
Site Maps
Utility Billing

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Integrations

Mailchimp
QuickBooks Online
Rezdy
Windcave

Integrations

Mailchimp
QuickBooks Online
Rezdy
Windcave
Claim Bookeasy and update features and information
Claim Bookeasy and update features and information
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