msg2ai

msg2ai

Msg2.ai
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About

Keep your guest communications open 24/7. A live chat plug-in for hotel websites lets you receive and send messages to web visitors. With messaging automation, you can provide answers to guest questions anytime day or night. Bring all messaging apps into a single inbox (inc. SMS, Facebook Messenger, email, WhatsApp). Respond in real-time to guest inquiries, delegate to team members and track conversations. Deliver the information guests need for each part of their stay. A great cross-selling tool. Segment & manage guest profiles. Schedule personalized messages and promotions to guests based on arrival dates, group size and other metrics. Contact the right guest at the right time. Benefit from PMS connectivity and create a personalized & targeted, messaging-first, guest journey. Connect with your guests instantly on their preferred messaging app.

About

msg2ai is an AI messaging software portfolio for hotels, vacation rentals, and events, with AI Ambassador as its guest- and attendee-facing assistant. It responds to routine questions and service requests over SMS, WhatsApp, and RCS, including property information, check-in guidance, concierge requests, event schedules, and real-time updates. Guests can communicate in their preferred language, while staff can oversee conversations and handle requests that need human attention. The platform supports integrations with hospitality property-management systems and can automate guest communications across a stay or event lifecycle. Teams can configure messaging workflows for their properties or events, answer common questions, share updates, and route requests to appropriate staff. msg2ai also presents additional tools for communication operations, including separate products for message documentation and AI-enabled event support.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotels looking for a guest communication Platform

Audience

Event organizers, event planners, hotel owners, and property owners.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

€99 per month
Free Version Not Supported
Free Trial Supported

Pricing

$9.99/month
SMS Starter costs $9.99/month for 250 messages and includes SMS and WhatsApp support. It also includes AI-powered guest responses, broadcast messaging, chat history, analytics, sentiment analysis, and email support. The Expert plan has custom pricing.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Bookboost
Founded: 2016
Sweden
www.bookboost.io

Company Information

Msg2.ai
Founded: 2020
United States
www.msg2.ai/

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Categories

Guest Messaging Supported
Hotel CRM Supported

Categories

Guest Messaging Supported

Integrations

Mews Supported
Protel Cloud PMS Supported
4SUITES Supported
5stelle* Supported
Booking.com Supported
Clock PMS+ Supported
Facebook Messenger Supported
Guesty Not Supported
Hostaway Not Supported
Hostfully Not Supported
LINE Supported
Oracle Hospitality Reporting and Analytics Supported
Rezlynx Supported
SiteMinder Supported
Telegram Supported
X (Twitter) Supported
apaleo Not Supported

Integrations

Mews Supported
Protel Cloud PMS Supported
4SUITES Not Supported
5stelle* Not Supported
Booking.com Not Supported
Clock PMS+ Not Supported
Facebook Messenger Not Supported
Guesty Supported
Hostaway Supported
Hostfully Supported
LINE Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
Rezlynx Not Supported
SiteMinder Not Supported
Telegram Not Supported
X (Twitter) Not Supported
apaleo Supported
Claim Bookboost and update features and information
Claim Bookboost and update features and information
Claim msg2ai and update features and information
Claim msg2ai and update features and information