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About

Complete and easy-to-use solution for multichannel retailers, amazon sellers and direct-to-consumer brands. Intuitive order processing, inventory management and automation for small and medium-sized companies. Import orders, customer data and articles from all relevant marketplaces and shops. Create, print and send invoices, delivery notes etc. with different layouts manually or automatically. Creation of shipping labels, transmission of shipment information to shops and marketplaces and automatic sending of tracking links. Simple management of the inventory including inventory comparison between the different channels. Checking incoming payments at bank or PayPal and assigning corresponding orders. Comprehensive and flexible automation through rules with triggers, conditions and actions. Connect your online shop and various marketplaces such as eBay, Amazon, Etsy & Co. with Billbee and import your orders. Whether manually or automatically: You can get started right away.

About

ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ReplyDesk also includes a variety of smart help desk tools and automated help desk features like SLA timers, AI-generated responses and ticket summaries, automatic ticket routing, and more, making it easier for sellers to manage both their multi-channel customer tickets and their service agent teams. Finally, ReplyDesk has an integrated multichannel order management platform, so sellers can manage both customer orders and communications from multiple channels from one place.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Multichannel retailers, Amazon Seller, Amazon FBA, Direct-to-consumer brands

Audience

Online sellers interested in a powerful ecommerce help desk solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

€9 per month
Pay-as-you-grow pricing starting from 9€ per month, all features included, no additional costs
Free Version Not Supported
Free Trial Supported

Pricing

$0
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Billbee
Founded: 2015
Germany
www.billbee.io

Company Information

ReplyDesk
Founded: 2020
Israel
replydesk.com

Alternatives

Alternatives

Categories

eCommerce Tools Supported
ERP Supported

Categories

Customer Service Supported
eCommerce Tools Supported
Help Desk Supported

Amazon Seller Tools Features

A/B Testing Not Supported
Alerts / Notifications Not Supported
Analytics / Reporting Not Supported
Campaign Management Not Supported
Competitor Analysis Not Supported
Content Management / Optimization Not Supported
Conversion / ROI Tracking Not Supported
Customer Data Management Not Supported
Email Marketing Not Supported
Feedback Management Not Supported
Inventory Management Supported
Keyword Tracking / Research Not Supported
Order Management Supported
PPC Ads Management Not Supported
Price Optimization Not Supported
Rank Optimization Not Supported
Refund Management Not Supported
Review Management Not Supported
Sales Tracking / Analysis Not Supported
Shipping Management Supported
Trend Analysis Not Supported

ERP Features

Accounting Integration Not Supported
Accounting Management Not Supported
CRM Not Supported
Dashboard Not Supported
Distribution Management Not Supported
Enterprise Asset Management Not Supported
Financial Management Not Supported
HR Management Not Supported
Inventory Management Supported
Order Management Not Supported
Project Management Not Supported
Purchase Order Management Supported
Purchasing Not Supported
Reporting/Analytics Supported
Sales Management Not Supported
Supply Chain Management Not Supported
Warehouse Management Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Supported
Forecasting Supported
Inventory Optimization Supported
Kitting Not Supported
Manufacturing Inventory Management Not Supported
Mobile Access Not Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Not Supported
Reporting/Analytics Supported
Retail Inventory Management Not Supported
Supplier Management Not Supported
Warehouse Management Supported

Multi-Channel eCommerce Features

Catalog Management Not Supported
Channel Management Supported
Data Synchronization Supported
Email Marketing Not Supported
Inventory Management Supported
Marketplace Integration Supported
Mobile Commerce Not Supported
Order Management Supported
Promotions Management Supported
Returns Management Supported
SEO Management Not Supported
Shopping Cart Not Supported
Social Commerce Not Supported

Integrations

Amazon Supported
Etsy Supported
Shopify Supported
eBay Supported
Gambio Supported
IDEAL 360 Supported
Instagram Not Supported
Lightspeed Retail Supported
Lightspeed eCommerce Supported
Magento Business Intelligence Supported
PayPal Supported
PrestaShop Supported
Stackreaction Supported
Stripe Supported
SyncSpider Supported
VersaCommerce Supported
WEMALO Supported
WooCommerce Supported
shipcloud Supported
xt:Commerce Supported

Integrations

Amazon Supported
Etsy Supported
Shopify Supported
eBay Supported
Gambio Not Supported
IDEAL 360 Not Supported
Instagram Supported
Lightspeed Retail Not Supported
Lightspeed eCommerce Not Supported
Magento Business Intelligence Not Supported
PayPal Not Supported
PrestaShop Not Supported
Stackreaction Not Supported
Stripe Not Supported
SyncSpider Not Supported
VersaCommerce Not Supported
WEMALO Not Supported
WooCommerce Not Supported
shipcloud Not Supported
xt:Commerce Not Supported
Claim Billbee and update features and information
Claim Billbee and update features and information
Claim ReplyDesk and update features and information
Claim ReplyDesk and update features and information