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About

BigBuy is an all-in-one ecommerce company specializing in dropshipping and wholesale solutions across Europe. With a vast catalog of over 400,000 products spanning multiple categories, BigBuy offers European stock and 24-/48-hour shipping, enabling businesses to sell online without the need for inventory management. Their services include a multi-channel integration platform, allowing seamless synchronization with more than 200 marketplaces and ecommerce platforms, as well as comprehensive fulfillment and logistics solutions. BigBuy's technology-driven approach and extensive experience in cross-border sales make it a valuable partner for businesses aiming to expand their online presence efficiently.

About

Upgates is a cloud ecommerce platform from the Czech Republic for building and running online stores. More than 4,300 merchants run on it, from first-time sellers to cross-border B2B wholesalers. Every plan includes all 168 functions and 100+ add-ons; plans differ only by limits. Bronze EUR 19/month (100 products), Silver EUR 49, Gold EUR 69 (5,000 products), Platinum EUR 139 (50,000 products), Exclusive from EUR 420 on a dedicated server. 30-day free trial. Built for cross-border EU selling: multiple languages, currencies and domains from one administration, EU One Stop Shop VAT and VIES validation for B2B. Features: catalog and variant management, order processing with invoices, stock automation, loyalty points and vouchers, B2B price lists, a POS module, abandoned carts, ratings and reviews, SEO tools, and a design editor with full template HTML/CSS/JS access. 300+ add-ons incl. Packeta, PPL, DPD, GLS, Pohoda, Money S3, Abra, Amazon, Allegro, Heureka, plus a REST API.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

B2B companies and dropshippers wanting a tool to expand and streamline their online presence

Audience

Online retailers and wholesalers in the Czech Republic, Slovakia and the wider EU: first-time sellers and dropshippers, established B2C stores, B2B wholesalers needing hidden prices and wholesale price lists, brands running several stores or country domains from one administration, and retailers combining an online store with a physical shop through POS.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

€19 per month
All plans include all 168 platform functions and 100+ add-ons; plans differ only by limits. Prices exclude VAT; annual billing is 10% cheaper.

Bronze - EUR 19/month: 100 products, 1 language, 3 admin users
Silver - EUR 49/month: 1,000 products, 2 languages
Gold - EUR 69/month: 5,000 products, 5 languages, unlimited admin users
Platinum - EUR 139/month: 50,000 products, unlimited languages
Exclusive - from EUR 420/month: dedicated server, account manager, tailored limits

30-day free trial on every plan, no commitment. Optional extras: Client API from EUR 5/month, additional domains (Multidomain/Multistore) from EUR 14.5/domain, automated product imports from EUR 15/month.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 4.0 / 5
design 3.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • N/A.

Cons

  • I rarely write negative reviews, but after 15 months of waiting, I believe other entrepreneurs deserve to know what happened to me. On December 10th, 2024, I became a BigBuy partner and paid approximately €1,800–€1,900 for their services. My goal was to build a serious online perfume store using their catalog. I spent months manually building my website. Hundreds upon hundreds of perfume products were entered one by one. Product pages were optimized, descriptions were written, categories were organized, SEO work was completed, and the entire business was structured around BigBuy's perfume catalog. Then the catalog effectively collapsed. Between 500 and 1,000 perfume products that had already been integrated into my own store became unavailable. Even worse, more than 7,000 perfumes disappeared from BigBuy's overall catalog during this period. These were products that I intended to gradually add to my store as the business grew. Instead of expanding my product range over time, I watched one of the largest perfume selections available through BigBuy shrink dramatically and remain in that state for over a year. For a business built around perfumes, this was not a minor inventory issue. It completely undermined the foundation of the entire project. I wasn't running a general store with thousands of unrelated products. I built a specialized perfume business based on the catalog that BigBuy was promoting and providing. For the next 15 months, I received repeated assurances that the situation would improve. I was told to wait. Then wait again. Then wait some more. Nothing changed. Instead of restoring the catalog, BigBuy repeatedly extended my contract. Three separate extensions were offered, but extensions are meaningless when the underlying problem remains unresolved. An extra month, two months, or even six months has no value if the products that generated the business are still unavailable. What makes this situation even more difficult to accept is that I specifically chose BigBuy because of the size of its perfume catalog. One of the main reasons I invested nearly €2,000 and committed months of work was the expectation that I would be able to gradually expand my store using thousands of products available through their platform. Instead, the opposite happened. The catalog I relied on became progressively smaller, with thousands of perfume products disappearing from availability and remaining unavailable for an extended period of time. The damage went far beyond inventory issues. Like many business owners, I made plans based on the expectation that the catalog would remain operational. I spent additional money on marketing preparations, branding, website improvements, promotional concepts, and business development activities. Discussions and arrangements with influencers and potential promotional partners became pointless because the products I intended to promote were no longer available. Marketing opportunities were missed. Growth plans were cancelled. Time and money continued to be invested while waiting for a solution that never arrived. The result was devastating: More than a year of lost time. A fully developed perfume store that became impossible to operate. Hundreds of products manually added one by one for nothing. Marketing work that became worthless. SEO efforts that became worthless. Countless hours of product research, optimization, and website development wasted. Business opportunities that could not be recovered. Influencer collaborations and promotional plans that could not move forward as intended. Additional money spent on business development with little or no return. A business project that ultimately had to be abandoned. During all this time, I managed to make only 5 sales. Think about that for a moment. After paying nearly €2,000, spending countless hours building a store, manually creating and organizing hundreds of products, investing in marketing plans, preparing collaborations, and waiting over a year for solutions, the outcome was only 5 sales before the business became unsustainable. What frustrates me most is not the stock issue itself. Supply problems can happen in any industry. The real problem is that I continued investing time, effort, and hope into a system that never returned to normal despite repeated assurances that it would. At no point was there a clear resolution, a realistic timeline, or a meaningful compensation for the damage caused to businesses that depended on this catalog. If you are considering BigBuy as a supplier for perfumes, ask yourself a simple question: Would you invest €1,800–€1,900, spend months building a business, commit additional money to marketing and growth, and dedicate countless hours of work if you knew your main product category could remain unavailable for more than 15 months? Had I known what was coming, I would never have chosen BigBuy. Fifteen months later, the perfume category still has not recovered, my business never had the opportunity to grow as planned, and the time and money invested can never be recovered. My experience has been extremely disappointing, financially damaging, and a complete waste of valuable business time.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BigBuy
Founded: 2010
Spain
www.bigbuy.eu/

Company Information

UPgates
Founded: 2009
Czech Republic
www.upgates.com

Alternatives

Alternatives

Almond

Almond

Almond FinTech
Cross-Border

Cross-Border

Pitney Bowes

Categories

B2B Marketplaces Supported
Dropshipping Supported

Categories

eCommerce Supported

Upgates covers storefront and back office in one subscription: catalog with bulk editing, imports and unlimited variants, a graphical product configurator, multi-step checkout with abandoned-cart tracking, orders with invoices and credit notes, stock limits and back-in-stock alerts, loyalty points, vouchers and promotions, ratings and reviews, and SEO with sitemap, robots.txt and redirects. What sets it apart is that all 168 functions and 100+ add-ons are in every plan from EUR 19/month, so merchants are never pushed up a tier to unlock a feature. Tiers differ only by limits. Built for cross-border EU selling: several languages, currencies and domains from one administration, each with its own carriers, payments and pricing, plus EU One Stop Shop VAT and VIES validation. B2B gets hidden prices, wholesale price lists and VAT-free invoicing; a POS module links in-store sales. Stores are designed visually or by editing template HTML, CSS and JS, and extended via 300+ add-ons or a REST API.

eCommerce Features

Catalog Management Supported
Channel Management Supported
CRM Supported
Customer Accounts Supported
Data Security Supported
Email Marketing Supported
Inventory Management Supported
Kitting Supported
Loyalty Program Supported
Mobile Access Supported
Multi-Store Management Supported
Order Management Supported
Product Configurator Supported
Promotions Management Supported
Returns Management Supported
Reviews Management Supported
SEO Management Supported
Shopping Cart Supported
Templates Supported

Integrations

ABRA Gen Not Supported
Allegro Not Supported
Amazon Not Supported
Apple Pay Not Supported
DPD Not Supported
DeepL Not Supported
Ecomail Not Supported
Facebook Not Supported
Facebook Ads Not Supported
FedEx Ship Manager Not Supported
Glami Not Supported
Google Ads Not Supported
Google Analytics Not Supported
Google Merchant Center Not Supported
Google Pay Not Supported
Luigi's Box Not Supported
Mergado Not Supported
Orchesty Not Supported
Seznam.cz Not Supported
WisePorter Not Supported

Integrations

ABRA Gen Supported
Allegro Supported
Amazon Supported
Apple Pay Supported
DPD Supported
DeepL Supported
Ecomail Supported
Facebook Supported
Facebook Ads Supported
FedEx Ship Manager Supported
Glami Supported
Google Ads Supported
Google Analytics Supported
Google Merchant Center Supported
Google Pay Supported
Luigi's Box Supported
Mergado Supported
Orchesty Supported
Seznam.cz Supported
WisePorter Supported
Claim BigBuy and update features and information
Claim BigBuy and update features and information
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Claim UPgates and update features and information