BeSTBe-Strategic Solutions
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About
Do you understand how your team makes decisions during crisis? Can you measure your team’s behavior during complex decision making? Can you compare your team’s anticipated performance to actual performance? Can you compare your team’s anticipated performance to actual performance? Can organizations truly be prepared for these catastrophes? The answer is absolutely. You can hope for the Best – or be the BeST! WHAT IS BeST? BeST is a computerized crisis simulation software that helps organizations face potential disasters and deal with them in “simulated” real time – better preparing for the “real thing”. FEATURES & BENEFITS. Simulates decision making scenarios focusing on real life interactions. Real time analytics & insights to enhance your decision making processes. Compares real decision making processes to “anticipated” ones. Understands why players act like they do. Helps organizations improve procedures to be better prepared.
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About
ReflexAI provides a suite of AI-powered tools for contact centers, crisis hotlines, customer service, and support teams to dramatically improve training, quality assurance, and performance at scale. The core modules are Prepare, which delivers hyper-realistic, dynamic role-play simulations (via text or voice) so agents can practice handling complex, sensitive, or high-stakes conversations (from customer service to crisis intervention) in a safe, risk-free environment, and Assure, which automates quality assurance by analyzing 100% of live voice or chat interactions and generating unbiased, consistent feedback and performance metrics across agents and conversations. With Prepare, organizations can configure custom simulation scenarios and scoring criteria in minutes using ReflexAI Studio, no coding or developer support needed, enabling new hires or existing staff to build empathy, communication skills, compliance, and confidence before they handle real interactions.
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Platforms Supported
Windows
Not Supported
Mac
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Linux
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Cloud
Supported
On-Premises
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iPhone
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iPad
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Android
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Chromebook
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Organizations looking for a crisis simulation software to deal with potential disasters
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Audience
Contact center managers, crisis response teams, and customer support leaders interested in a tool to train and evaluate staff on high-stakes conversations, ensure consistent quality across all interactions, and scale training and QA without manual review bottlenecks
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Support
Phone Support
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24/7 Live Support
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Online
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Support
Phone Support
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24/7 Live Support
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Online
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API
Offers API
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API
Offers API
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Pricing
No information available.
Free Version
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Free Trial
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Pricing
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Free Version
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Free Trial
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Reviews/
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Training
Documentation
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Webinars
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Live Online
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In Person
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Training
Documentation
Supported
Webinars
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Live Online
Supported
In Person
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Company InformationBe-Strategic Solutions
Israel
best.be-strategic.solutions
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Company InformationReflexAI
Founded: 2022
United States
www.reflexai.com
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Integrations
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Integrations
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