BMC Helix Network ManagementBMC Helix
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About
BMC Helix Network Management is an enterprise-grade network observability and diagnostics solution designed to improve network performance, administration, and reliability. Formerly Netreo, the platform helps teams monitor network health, understand bandwidth usage, track interface status, and identify performance issues from user-friendly dashboards. BMC Helix Network Management simplifies network administration with automated device onboarding, configuration, customization, integration, and reporting. It also provides self-tuning capabilities and automated recommendations so teams can optimize networks with more accurate, targeted actions. Intelligent alerts use anomaly detection, service re-testing, incident correlation, and root cause analysis to reduce false alarms and alert fatigue. Built for IT and network operations teams, BMC Helix Network Management helps organizations resolve issues faster, improve business continuity, and deliver better digital experiences.
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About
Our platform empowers agents and customers with automatic home network diagnostics and easy-to-follow troubleshooting steps — so they can find the root cause of WiFi connectivity issues and reach a resolution on the first try. The RouteThis Discovery App leverages the customer’s mobile device to collect deep insights into the home network’s configuration and environment, and automatically identify the root cause of potential WiFi problems. The RouteThis Dashboard is a single tool that provides agents with real-time insight into the customer’s home network, gives them easy-to-follow instructions on how to remedy the issues identified, and empowers them with the tools to resolve them remotely. Part of the RouteThis Discovery App, RouteThis Self-Help empowers customers with step-by-step instructions on how to resolve the specific problems identified on their home networks.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
BMC Helix Network Management is best suited for network operations teams, IT operations teams, infrastructure engineers, network administrators, SREs, enterprise observability teams, managed service providers, and organizations that need network monitoring, anomaly detection, incident correlation, root cause analysis, automated device onboarding, performance optimization, and reduced alert fatigue
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Audience
Mobile-based WiFi support platform built for ISP and smart home support teams
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBMC Helix
Founded: 2025
United States
www.helixops.ai/products/network-management.html
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Company InformationRouteThis
Founded: 2013
Canada
routethis.com/platform/
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Categories |
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Integrations
No info available.
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Integrations
No info available.
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