BIO

BIO

BIO Analytics
eGain Analytics

eGain Analytics

eGain Corporation
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About

BIO gives you the information you need, in the format you want, when you want to see it. BIO lets even non-technical users create at-a-glance dashboards and stunning reports for Microsoft Dynamics ERP data and data from other systems like your CRM, time and expense application, and proprietary operational systems. Drag and drop your way to insightful ad hoc analyses and drill down, filter, add calculations, add traffic lights, refine your analysis, and more with just a few clicks. Access BIO’s reports and dashboards wherever you are using your pc, tablet, or smart phone. Screenshots of BIO Business Intelligence for Microsoft DynamicsBIO’s underlying database architecture is optimized to support self-service reporting and rapid data analysis, from the aggregation of large volumes of data to “slicing and dicing” data for trend analysis, comparisons, correlations, and exception identification.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes looking for a business intelligence solution that helps with universal reporting

Audience

Customer engagement platform for enterprises

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

BIO Analytics
United States
www.bio4analytics.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

eGain Analytics

eGain Analytics

eGain Corporation

Alternatives

Harmoni

Harmoni

Infotools

Categories

Categories

Digital Analytics Supported

Business Intelligence Features

Ad Hoc Reports Not Supported
Benchmarking Not Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Not Supported
Key Performance Indicators Not Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Not Supported
Visual Analytics Not Supported

Integrations

Microsoft Dynamics 365 Supported
Talkdesk Not Supported

Integrations

Microsoft Dynamics 365 Not Supported
Talkdesk Supported
Claim BIO and update features and information
Claim BIO and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information