BIO

BIO

BIO Analytics
eGain Analytics

eGain Analytics

eGain Corporation
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About

BIO gives you the information you need, in the format you want, when you want to see it. BIO lets even non-technical users create at-a-glance dashboards and stunning reports for Microsoft Dynamics ERP data and data from other systems like your CRM, time and expense application, and proprietary operational systems. Drag and drop your way to insightful ad hoc analyses and drill down, filter, add calculations, add traffic lights, refine your analysis, and more with just a few clicks. Access BIOโ€™s reports and dashboards wherever you are using your pc, tablet, or smart phone. Screenshots of BIO Business Intelligence for Microsoft DynamicsBIOโ€™s underlying database architecture is optimized to support self-service reporting and rapid data analysis, from the aggregation of large volumes of data to โ€œslicing and dicingโ€ data for trend analysis, comparisons, correlations, and exception identification.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes looking for a business intelligence solution that helps with universal reporting

Audience

Customer engagement platform for enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BIO Analytics
United States
www.bio4analytics.com

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

Alternatives

eGain Analytics

eGain Analytics

eGain Corporation

Alternatives

Harmoni

Harmoni

Infotools

Categories

Categories

Business Intelligence Features

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Integrations

Microsoft Dynamics 365
Talkdesk

Integrations

Microsoft Dynamics 365
Talkdesk
Claim BIO and update features and information
Claim BIO and update features and information
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