Avirato

Avirato

Avirato, S.L.
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About

Avirato is a cloud-based property management system for hotels and other accommodation businesses. It brings together reservation and front-desk workflows, room and housekeeping management, invoicing and reporting with a booking engine, channel manager and revenue-management tools. Staff can manage availability and rates across connected online travel agencies, while incoming reservations feed into a shared property calendar. The platform also offers payment processing, guest registration workflows, online check-in and guest-management features. Avirato provides tools for hotels, hostels, tourist apartments and other lodging operators that need to coordinate daily operations and online distribution from one system. Its plans include different combinations of these modules, with a 20-day trial available without a credit card.

About

Meet RoomRaccoon, the leading hotel management system for independent hotels. RoomRaccoon’s all-in-one hotel management platform empowers hoteliers with all the tools they need to maximize revenue, streamline operations, and delight guests at the click of a button. With RoomRaccoon, hotels can say goodbye to complex integrations and access a property management system, channel manager, booking engine and payment platform – all in one place! RoomRaccoon knows that each property is one-of-a-kind, and with its extensive application marketplace, hotels can easily integrate with their favorite tools to create a truly tailored hotel management system that works for them. Try it for free for 14 days.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Hotels, hotel chains and hotel groups, hostels, tourist apartments, rural accommodations and other lodging businesses

Audience

RoomRaccoon is made for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Plans are quoted based on the number of rooms or units. There are no per-booking commissions or per-user fees. A 20-day free trial is available without a credit card. Integrations have no connection fee, though third-party providers may charge separately.
Free Version Not Supported
Free Trial Supported

Pricing

$180
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 3.3 / 5
design 4.3 / 5
support 2.7 / 5

Pros & Cons from Real Users

Pros

  • PMS part is very functional and smart. A lot of small features which makes you love working with it. Teaching the PMS to anybody goes fast. It's a good pms for small hotels.
  • Easy drag and drop dashboard. Online check-in with Upsell and Yield management tools. Easy to manage and automated ADR growth.
  • Design is appealing but expensive. Their sales pitch is incredible and then you just faced with a PMS that doesn't work.

Cons

  • Managing group reservations is a challenge, as a single reservation can hold multiple rooms however only has 1 check-in and check-out date. Their solution is connecting multiple reservations; however, this approach is complicated and lacks effective organization. The channel manager lacks the capability to 'close' rooms. RaccoonPay charges high commissions and does not offer direct integration with payment providers. Especially for VCC. While customer support is generally amicable, it falls short when confronted with more complex issues. Moreover, we have experienced several connectivity issues, mainly caused by incorrect mapping—a responsibility not attributed to the hotelier side. There are a lot more details not worth mentioning. But a lot of details also make a mountain of frustration :)
  • Weekend support hours not available, not the worst, but emergencies do come up.
  • A product that can't do basics. They will not take ownership for the faults of the system. Rates updates, you are limited to rate changes per hour/daily, meaning you can never know when they will block you to do rate/restrictions/availability changes. Reports, there isn't one report that gives you correct data Support, they don't understand the product, and they will always make like you don't understand the PMS, never their fault. The support team always says they are working on fixing an issue and will never get back to you.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Avirato, S.L.
Founded: 2013
Spain
www.avirato.com

Company Information

RoomRaccoon
Founded: 2017
Netherlands
roomraccoon.com

Alternatives

ninexhoomie

ninexhoomie

Ninexfold Agency LLP

Alternatives

Roomnexa

Roomnexa

Roomnexa Technologies Private Limited
eZee Frontdesk

eZee Frontdesk

eZee Technosys

Categories

Categories

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Not Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hostel Management Features

Cash Drawer Management Supported
Dorms Supported
Employee Management Not Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Vacation Rental Features

Contact Management Not Supported
Fee / Commission Management Not Supported
Guest Reviews / Ratings Not Supported
Housekeeping Management Supported
Lead Management Not Supported
Owner Statements Not Supported
Payment Processing Supported
Property Database Not Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Not Supported

Integrations

Airbnb Supported
Booking.com Supported
Expedia Supported
Stripe Supported
Vrbo Supported
Akia Not Supported
ChargeAutomation Not Supported
DATEV Not Supported
DigitalGuest Not Supported
Duve Not Supported
Epos Now Not Supported
HiJiffy Not Supported
Lightspeed Retail Not Supported
Mercado Pago Supported
Salto Not Supported
SiteMinder Not Supported
TallOrder Not Supported
Userguest Not Supported
Xero Not Supported
iVvy Event Management Not Supported

Integrations

Airbnb Supported
Booking.com Supported
Expedia Supported
Stripe Supported
Vrbo Supported
Akia Supported
ChargeAutomation Supported
DATEV Supported
DigitalGuest Supported
Duve Supported
Epos Now Supported
HiJiffy Supported
Lightspeed Retail Supported
Mercado Pago Not Supported
Salto Supported
SiteMinder Supported
TallOrder Supported
Userguest Supported
Xero Supported
iVvy Event Management Supported
Claim Avirato and update features and information
Claim Avirato and update features and information
Claim RoomRaccoon and update features and information
Claim RoomRaccoon and update features and information