CardPointe

CardPointe

CardConnect
+
+

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About

Repeat business should be quick and easy. Card on file simplifies returning customers’ checkout experience so they can purchase your products with fewer clicks instead of re-entering payment info. And storing payment information on our secure servers reduces your security liability. Your customers make purchases in person, on computers and on their mobile devices, and we offer solutions to support the evolving payment landscape. Authorize.net enables you to process payments in any way that works for your business, whether it’s through your website, mobile app, or manual transactions. We make it easy to accept credit cards and help ensure you get paid. It’s that simple. Browse our list of integration partners and find the best solution for your business. Integrate a simple, one-time payment button. It's perfect for donation forms.

About

Our merchant processing solution gives you a single, user-friendly portal. This payment processing platform also features numerous integrations and add-ons that boost its functionality and allow you to offer even greater convenience to your customers. This is the most comprehensive credit card processing option available when you want to create a seamless experience for transactions. From this comprehensive portal, get a high-level overview of your business’s payments in real-time, or drill into each transaction to conduct refunds, voids, or resend and reprint receipts. You can even go more granular than this to isolate new vs. returning customers and how both segments choose to pay, whether they use magstripe plastic, EMV chip cards, or NFC-enabled cards and mobile devices. All these transaction management analytics are viewable in real-time — directly through your POS reporting software.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations of all sizes looking for a payment solution to accept payments anytime, anywhere

Audience

Companies interested in a complete payment platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • There is nothing good about a company that decides to freeze your funds just because you contacted them to ask for a shorter funding time and why funds were not being transferred to our business account.

Cons

  • On 9-24-2023 I finally accepted the terms and conditions and application form for Authorize.net to process my website's e-commerce and online credit card processing. After a few days, I noticed that my funds were not being deposited into our company's bank account. I contacted Authorize.net’s customer service to request an explanation and their representative told me that he has forwarded my request to the appropriate department, and I would receive an email with an account representative in charge to address my concerns and questions. Nothing was received and no email or call was made to me. I called again and discovered that the first representative never opened a service ticket and that this new representative, Sam, would now open a new service ticket. I then received an email from them asking for a Preprinted voided check to verify my bank account which had already been verified in the initial application and contract. I once again complied and sent the requested voided check to the email for the underwriters/Risk Department which had already approved my account. The next day I called again and I was told that it takes two business days to get a reply and a decision. Meanwhile, $14,000 of funds were accumulating and not being transferred to my bank account. I explained that my application was already activated by the underwriters and I was using Authorize.net to process my online payments which now has summed up to over $14,000 and not been deposited into my account. I had been using PayPal with no risk issues for over 10 years and would gladly send them all the transaction reports for their information. The representative told me to wait for their decision and I would get a reply soon and there should be nothing else that they will need. I explained that the bank account had been verified in the initial application and why was I being asked to provide this information again which I once again and gladly offered with the voided check. He could not explain and once again asked me to wait for a representative to contact me. I also mentioned that two of their representatives during the application process promised and guaranteed a 3-day funding time for my account which has turned out to be false. Much to my surprise, I received an email after the call informing me that my account had been closed for no reason and that my funds would be held up for 120 days! I am the owner of this company and have been using PayPal for our e-commerce for over 10 years due to some incompatibility issues with PayPal and my website e-commerce forms I decided to move on to Authorize.net and give them a try. My company has been in business for almost 30 years and to have been treated with such neglect by Authorize.net with no justification and to have my company's funds frozen with no explanation is unacceptable and frankly fraudulent. My company has not violated any of their policies. I have provided them everything they asked for and have been approved for transactions. I was merely investigating to find out why my funds weren't being transferred to our Business Bank Account and suddenly received a closure notice and the withholding of my company’s money. I request that Authorize.net explain why they closed my account without any reason and to provide that in writing to the FCC/FTC and to me and to release my funds as they had agreed to in 3 days for each settled transaction. I have all the paperwork, the signed application form, which they approved, My Gateway ID and Merchant Account number, and all the correspondence I have had with their representative. This type of fraudulent and haphazard method of doing business with an established company with excellent standing and reputation in the industry, such as my company, is unacceptable and shameful on their part.

Pros & Cons from Real Users

Pros

  • Literally nothing there signup process was complicated too. I have never seen a business or service have 0 thing they have done well but here we are
  • The few times it worked. This paragraph wants a hundred words to say that this doesn't work so this is the long version of me saying they do not work or help you make it work.

Cons

  • This company will hold payments. Which is fine, but then they will just NOT respond to you for months. Borderline stealing. Outdated complicated UI, Terrible Support, delayed payments and expensive fees,
  • Having to wait on the phone for 3 going on 4 hours now for support to refund a customer they charged 4 times instead of once.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Visa
Founded: 1958
United States
www.authorize.net

Company Information

CardConnect
Founded: 2006
United States
cardconnect.com/cardpointe

Alternatives

Alternatives

OmniFlex

OmniFlex

WorldPay

Categories

Payment Gateways Supported
Point of Sale Supported
SaaS Billing Supported
Virtual Terminals Supported

Categories

Payment Gateways Features

ACH / eCheck support Supported
Buyer Authentication Supported
Credit / Debit Support Supported
Customer Information Storage Supported
Fraud Prevention Supported
Invoicing Supported
Multi-Currency Supported
PCI Compliance Supported
Point-of-Sale (POS) Supported
Recurring Billing / Subscriptions Supported
Reporting / Analytics Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Not Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Not Supported
Loyalty Program Not Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Integrations

ALERE ERP Supported
ArboStar Supported
Atlantic-Pacific Processing Systems Supported
Buzops Supported
Cratoflow Supported
Direct Debit Supported
Emburse Expense Professional Supported
Enerpize Supported
Firestorm Supported
HireRoad Supported
Inc Authority Supported
Jezzam Supported
MRR.io Supported
OroCommerce Supported
Payment Depot Supported
Plexum Supported
ProMLM iCON Supported
ResNexus Supported
Start Hotspot Supported
servis.ai Supported

Integrations

ALERE ERP Not Supported
ArboStar Not Supported
Atlantic-Pacific Processing Systems Not Supported
Buzops Not Supported
Cratoflow Not Supported
Direct Debit Not Supported
Emburse Expense Professional Not Supported
Enerpize Not Supported
Firestorm Not Supported
HireRoad Not Supported
Inc Authority Not Supported
Jezzam Not Supported
MRR.io Not Supported
OroCommerce Not Supported
Payment Depot Not Supported
Plexum Not Supported
ProMLM iCON Not Supported
ResNexus Not Supported
Start Hotspot Not Supported
servis.ai Not Supported
Claim Authorize.Net and update features and information
Claim Authorize.Net and update features and information
Claim CardPointe and update features and information
Claim CardPointe and update features and information