Authland

Authland

Sideways Ltd
HelloGuest

HelloGuest

1.0 out of 5 stars
Authland HelloGuest

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Authland:

About

Authland is a tours and activities digital booking platform that allows tourists from all over the world to discover and book amazing local experiences in Croatia. The whole process is extremely quick and convenient. It is specially designed so it can be used by hotels, rental properties owners and rental agencies to offer their guests only the best things to do in the destination. By customizing the design of Authland for every partner in the hospitality sector (such as hotel or agency) the platform, its offering and booking infrastructure can be used by e.g. hotel receptionists or guests directly to book any activity as it was offered by the hotel directly.
HelloGuest:

About

Your 24/7 digital hotel assistant, specially designed to meet the needs of hotels and apartments. Do you want to provide your guests digital services and automate processes such as check-in and -out? HelloGuest offers a tailor-made digital solution for every host, from boarding houses to business hotels and hotel groups to the destination. The HelloGuest multi-app allows hotels an ideal access to digitalization and connects guests and hosts on a, as of yet, unreached level. The app accompanies the guest on his 360° journey, starting from the booking to the check-out. It digitalized and automates processes like check-in, room access and payment. Services such as room service or spa & restaurant offers are presented clearly for guests and can be easily ordered. In addition, the app replaced the room phones by the integrated call and chat functionality and sends push messages directly to all guests. Important hotel information and Guest ABC are available to everyone anytime.
Authland:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
HelloGuest:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Authland:

Audience

Tourists, expats, hotels, hotel guests, hotel reception, rental agency owners and operators, private accommodation owners
HelloGuest:

Audience

Business in the accommodation industry looking for a digital hostel assistant solution to automate their processes
Authland:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
HelloGuest:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Authland:

API

Offers API Not Supported
HelloGuest:

API

Offers API Not Supported
Authland:

Screenshots and Videos

HelloGuest:

Screenshots and Videos

Authland:

Pricing

10 USD per service per person
Our pricing is based on the value of the individual service/experience - per person or per group.
Free Version Not Supported
Free Trial Not Supported
HelloGuest:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Authland:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
HelloGuest:

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
HelloGuest:

Pros & Cons from Real Users

Pros

  • As a former host, I would warn others: do not use this company. HelloGuest has failed to provide a transparent, itemized reconciliation of my account despite repeated requests. Outstanding payments, including completed booking income, cleaning fees, and substantial damages by guests, remain unpaid. The company has relied on contradictory and unsupported explanations while refusing to reconcile the account. Use any other company, as you will effectively be paying to have your property rented out: no income was sent to me, and instead, I had to pay for damages, cleaning fees (Helloguest failed to make good on their promise to appoint a cleaner despite multiple requests, and then faulted me for it). I am owed several hundred pounds by Helloguest that have never been paid, as a result of my allowing my flat to be rented by them. If you are considering letting out a property with them, assume that they will not even attempt to reimburse you through booking platforms for damages guests cause nor take any other action in this regard they may or may not find you a cleaner (even though they explicitly promise that they will), and if they don’t, you will have to pay cleaning fees out of pocket, thereby reducing your income they will not pay you the full amounts due from bookings they will ignore you or deflect if you attempt to recuperate the sums owed to you that you have paid out of pocket due to their failure to appoint a cleaner and their booking destructive guests* As a result, note that you may be renting out your property not just for free (with Helloguest profiting from your charitable donation of your property for their business), but also with all costs incurred by you (imagine broken belongings, curtains broken, vomit on linens, etc.) that will never be reimbursed to you and Helloguest will refuse to discuss let alone charge the guests for items they have destroyed. Bear in mind, the positive reviews here are the result of a marketing team focused on generating positive reviews very aggressively rather than dealing with actual customer services, and also note if thinking of joining as an owner, Helloguest profits from the guests, and so they are only interested (if at all) in responding to guest concerns rather than yours. As a result, they can make a cheap profit off of your property at your expense. They have no incentive to ensure that there is fairness in your transactions with guests because they are paid by the guests, not you. As you can see from their posts, they are principally a marketing agency and their only bottom line is money. *Note that their flex about a comprehensive screening is just marketing talk. If you sign up with them, you will nearly inevitably find the premises damaged and you will have to pay for repairs out of pocket. This occurred to me on numerous occasions. I will remove this review if HelloGuest provides a full account reconciliation and refunds all amounts due. If the review is still up, they have failed to do so, and therefore, I recommend no other property owners sign up for a service that effectively rents out your property at your own loss of time and money, without any gain, financial or otherwise. Beware as well of the fake reviews.

Cons

  • As a former host, I would warn others: do not use this company. HelloGuest has failed to provide a transparent, itemized reconciliation of my account despite repeated requests. Outstanding payments, including completed booking income, cleaning fees, and substantial damages by guests, remain unpaid. The company has relied on contradictory and unsupported explanations while refusing to reconcile the account. Use any other company, as you will effectively be paying to have your property rented out: no income was sent to me, and instead, I had to pay for damages, cleaning fees (Helloguest failed to make good on their promise to appoint a cleaner despite multiple requests, and then faulted me for it). I am owed several hundred pounds by Helloguest that have never been paid, as a result of my allowing my flat to be rented by them. If you are considering letting out a property with them, assume that they will not even attempt to reimburse you through booking platforms for damages guests cause nor take any other action in this regard they may or may not find you a cleaner (even though they explicitly promise that they will), and if they don’t, you will have to pay cleaning fees out of pocket, thereby reducing your income they will not pay you the full amounts due from bookings they will ignore you or deflect if you attempt to recuperate the sums owed to you that you have paid out of pocket due to their failure to appoint a cleaner and their booking destructive guests* As a result, note that you may be renting out your property not just for free (with Helloguest profiting from your charitable donation of your property for their business), but also with all costs incurred by you (imagine broken belongings, curtains broken, vomit on linens, etc.) that will never be reimbursed to you and Helloguest will refuse to discuss let alone charge the guests for items they have destroyed. Bear in mind, the positive reviews here are the result of a marketing team focused on generating positive reviews very aggressively rather than dealing with actual customer services, and also note if thinking of joining as an owner, Helloguest profits from the guests, and so they are only interested (if at all) in responding to guest concerns rather than yours. As a result, they can make a cheap profit off of your property at your expense. They have no incentive to ensure that there is fairness in your transactions with guests because they are paid by the guests, not you. As you can see from their posts, they are principally a marketing agency and their only bottom line is money. *Note that their flex about a comprehensive screening is just marketing talk. If you sign up with them, you will nearly inevitably find the premises damaged and you will have to pay for repairs out of pocket. This occurred to me on numerous occasions. I will remove this review if HelloGuest provides a full account reconciliation and refunds all amounts due. If the review is still up, they have failed to do so, and therefore, I recommend no other property owners sign up for a service that effectively rents out your property at your own loss of time and money, without any gain, financial or otherwise. Beware as well of the fake reviews.
Authland:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
HelloGuest:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Authland:

Company Information

Sideways Ltd
Founded: 2019
Croatia
www.authland.com
HelloGuest:

Company Information

HelloGuest
Founded: 2014
Germany
www.helloguest-solutions.com/en/index.html
Authland:

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HelloGuest:

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Authland:

Categories

Travel Agency Supported
HelloGuest:

Categories

Hotel Management Supported
Authland:

Travel Agency Features

Central Reservation System Not Supported
Customer Database Not Supported
Flight Booking Not Supported
GDS / OTA Integration Not Supported
Itinerary Creation Supported
Marketing Management Not Supported
Payment Processing Supported
Promotions Management Not Supported
Quote Management Not Supported
Rental Car Reservations Not Supported
Single / Group Reservations Supported
Authland:

Integrations

Alexa Not Supported
SendGrid Supported
Twilio Supported
imgix Supported
HelloGuest:

Integrations

Alexa Supported
SendGrid Not Supported
Twilio Not Supported
imgix Not Supported
Authland:
Claim Authland and update features and information
Claim Authland and update features and information
HelloGuest:
Claim HelloGuest and update features and information
Claim HelloGuest and update features and information