ProProfs Chat

ProProfs Chat

ProProfs
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About

You spend a lot driving online prospects to your website. Don’t let them leave without knowing who they are. Website visitors are customers waiting to talk to you. Reach out to them through live chat. Most websites convert less than 3%-5% of their visitors to sales. Don’t let yours be one of them. We customize both the chat widget design for your website and the chat responses our chat agents will use. Takes only a few minutes to add our live chat widget to your site. Our support team will take care of the rest. We start chatting with your website visitors, sending you qualified leads in real-time via email, text message and/or live call connects. Serving live chat for personal injury, criminal defense, bankruptcy, family and other legal practice areas. Serving live chat for HVAC, plumbing, roofing, window, solar, general contractors and other home or commercial service businesses.

About

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help. Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website. Enable your support team to engage potential leads by giving product tours. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies wanting to boost their leads and engage their prospects with a live chat solution

Audience

Sales agents and businesses looking for a solution to increase sales and improve productivity

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$19.99 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.6 / 5
design 4.8 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • I’ve been using ProProfs Chat for a few months now, and it’s been a fantastic experience! The tool allows for easy training of chatbots using website or help center URL, enabling them to provide accurate responses to customer queries. This feature not only enhances the efficiency of customer support but also ensures consistency in communication.
  • The customization options are great, letting us change the chat’s look to match our brand. Plus, the chatbot feature is amazing because it quickly answers common questions, allowing our team to focus on more complicated issues.
  • ProProfs Chat offers excellent customization options. You can adjust your chat window to match your company’s branding and create agent profiles to add a personal touch. This makes your chat interface reflect your brand and makes interactions more engaging for customers.
  • Real-time customer engagement: ProProfs Live Chat Software enables instant, real-time communication with website visitors, allowing for quick query resolution and improved customer satisfaction. User-friendly interface: The software's intuitive interface makes it easy to navigate and manage multiple chats simultaneously. Its clean design and well-organized features enhance efficiency and user experience.
  • I really appreciate the ensemble in terms of features. Announcements and Greetings are our favorite as we get to engage with people more frequently. This combination isn’t visible in either of the tools in the market.

Cons

  • Overall, everything has run smoothly. However, I do wish they offered an on-premise version.
  • So far, I've had no issues with the software.
  • There’s truly nothing to dislike about the ProProfs Chat; it meets every need seamlessly.
  • Mobile app limitations: The mobile app version of ProProfs Live Chat Software may have some limitations compared to the web-based version. While it offers essential features, advanced functionalities and customization options might be more accessible on the web platform.
  • It’s too fast to judge what we don’t like about this tool as we started using it 3 months back. Maybe another 3 months and I’ll get the right picture. But so far so good.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ApexChat
Founded: 2008
United States
www.apexchat.com

Company Information

ProProfs
Founded: 2006
United States
www.proprofschat.com

Alternatives

Alternatives

CareColl

CareColl

Intellial Solutions
Click2Magic

Click2Magic

Tvisha Systems Pvt Ltd
TelebuPop

TelebuPop

Telebu

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

4D EMR
8am CasePeer
AgencyPlatform
AmeriCommerce
Builder Prime
GrowPath
Keap
Kontent.ai
Law Ruler
Lead Docket
Mailchimp
ProProfs Help Desk
Salesforce
Shopify
SmartAdvocate
WordPress
Zendesk
Zoho CRM
Zoho SalesIQ

Integrations

4D EMR
8am CasePeer
AgencyPlatform
AmeriCommerce
Builder Prime
GrowPath
Keap
Kontent.ai
Law Ruler
Lead Docket
Mailchimp
ProProfs Help Desk
Salesforce
Shopify
SmartAdvocate
WordPress
Zendesk
Zoho CRM
Zoho SalesIQ
Claim ApexChat and update features and information
Claim ApexChat and update features and information
Claim ProProfs Chat and update features and information
Claim ProProfs Chat and update features and information