Amazon Lex

Amazon Lex

Amazon
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About

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required. There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale. Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.

About

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want a powerful solution that lets them discover insights and relationships in text

Audience

Organizations that want to build a powerful chatbot

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Depends on usage
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 4.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Very easy to setup and train models. Endpoint were very easy to configure and get running. Built for developer ease of use.

Cons

  • The cost is outrageous. Most AWS products are reasonable in terms of cost especially their AI products. This one is so prohibitive we will be moving our infrastructure to another system. The costly part is their endpoints with cost as long as they are running. Our system needs to have 24/7 availability and was doing document analysis on 1000s of emails and documents per day. The cost for a single endpoint was ~$3400 USD. Very little traffic was being used by that endpoint at the time. AWS charged for total time not token based usage. Which made the costs skyrocket. Please avoid to save yourself money unless you can standup the endpoints and take them down frequently.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/comprehend/

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/lex/

Alternatives

Alternatives

Dialogflow

Dialogflow

Google

Categories

Categories

Integrations

AWS AI Services Supported
AWS App Mesh Supported
AWS Lambda Supported
Amazon Web Services (AWS) Supported
Axon Ivy Supported
PubNub Supported
Quickwork Supported
Amazon Comprehend Medical Supported
Amazon DynamoDB Not Supported
Camunda Supported
Datasaur Supported
Dimension Labs Not Supported
Facebook Not Supported
HubSpot Customer Platform Not Supported
Microsoft Dynamics 365 Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported
Rapport Not Supported
Salesforce Not Supported
Smart IVR Not Supported

Integrations

AWS AI Services Supported
AWS App Mesh Supported
AWS Lambda Supported
Amazon Web Services (AWS) Supported
Axon Ivy Supported
PubNub Supported
Quickwork Supported
Amazon Comprehend Medical Not Supported
Amazon DynamoDB Supported
Camunda Not Supported
Datasaur Not Supported
Dimension Labs Supported
Facebook Supported
HubSpot Customer Platform Supported
Microsoft Dynamics 365 Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Rapport Supported
Salesforce Supported
Smart IVR Supported
Claim Amazon Comprehend and update features and information
Claim Amazon Comprehend and update features and information
Claim Amazon Lex and update features and information
Claim Amazon Lex and update features and information