TelStrat WFO

TelStrat WFO

Serenova
+
+

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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Mid-sized to large contact centers

Audience

Call centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alvaria
Founded: 2021
United States
alvaria.com

Company Information

Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/

Alternatives

Calabrio ONE

Calabrio ONE

Calabrio

Alternatives

Qfiniti

Qfiniti

OpenText CEM
Calabrio ONE

Calabrio ONE

Calabrio
Click2Coach

Click2Coach

Envision Telephony
AgentTime

AgentTime

Portage Communications
Qfiniti

Qfiniti

OpenText CEM

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Amazon Connect
Comarch Business Intelligence
Comarch EDI
Comarch Master Data Management
Comarch Mobile Sales Force
Comarch Social Mining
Comarch Wealth Management

Integrations

Amazon Connect
Comarch Business Intelligence
Comarch EDI
Comarch Master Data Management
Comarch Mobile Sales Force
Comarch Social Mining
Comarch Wealth Management
Claim Alvaria Workforce and update features and information
Claim Alvaria Workforce and update features and information
Claim TelStrat WFO and update features and information
Claim TelStrat WFO and update features and information