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About

A simple customer engagement solution that might care more about your customers than you do. We work as an extension of your existing customer support departments. A remote team dedicated to managing any or all of these areas of customer success. We believe in giving back. We believe that many disadvantaged people can be even more focused on customer service and customer loyalty because of their circumstances. We focus on hiring and training the best people, all based in North America, regardless of their disabilities and situations. This means you have people who truly care, and relate to your customers. We can scale up within minutes to handle the chat volume of the smallest start-up to the largest enterprise clients. With our largest clients growing at rates of 20,000 plus customers a day we understand scalability and how to handle extreme volumes without issue. We integrate with all of the major ERPs and CRMs.

About

Keep your business human and open 24 hours. Made for HVAC techs, plumbers, electricians, roofers, restoration companies, and home service businesses. ServiceForge is built for contractors who show up. 24/7 live call answering, emergency dispatch, job scheduling, lead qualification, and customer service - all handled by real people. While others use chatbots and offshore call centers, we believe in human connection. Our North American agents are trained on your business (and they know the difference between a burst pipe and a routine maintenance call).

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a solution offering a remote support department to manage their clients and customers

Audience

home service professional. HVAC professionals, Restoration Companies and Restoration Professionals, Contractors, Plumbers, Electricians, Landscaping professional, Remodelers, Roofers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

$349
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Advanced Chat Solutions
Founded: 2009
United States
acs.shrinkstack.com

Company Information

ServiceForge
Founded: 2023
United States
www.serviceforge.com

Alternatives

Alternatives

Categories

Categories

Maintenance Management Features

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Integrations

Jobber
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
ServiceTitan
Zendesk

Integrations

Jobber
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
ServiceTitan
Zendesk
Claim Advanced Chat Solutions and update features and information
Claim Advanced Chat Solutions and update features and information
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Claim ServiceForge and update features and information