AddonSoftwareBASIS International
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Espressive BaristaEspressive
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Related Products
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About
AddonSoftwareยฎ is a customizable ERP business solution with the powerful and unique ability to preserve customizations through the update cycle. Our go-to-market strategy provides our partners with a core set of accounting, distribution, manufacturing, and payroll building blocks, our developer partners then tailor the solution to meet the exacting business requirements of their customers. Customized solutions often restrict upgrades to newer, more modern versions. AddonSoftware preserves years of customization investment across updates or even fresh installs of the base product. AddonSoftware by Barista is the result of more than 20 years of continuous improvement with expanded features, increased functionality, and updated technology. Users can preview, archive, print, email, fax, or convert to PDF or ASCII text format any generated report without additional costs. Reports can also be output to Google Docs for easy access and real-time collaboration.
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About
Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk operations by integrating seamlessly with existing systems such as ServiceNow, CXone, AWS Connect, and Genesys. It offers features like New Ticket Enrichment, which uses AI to predict ticket attributes and retrieve relevant knowledge, and Barista Live Translation, enabling agents to communicate effectively across different languages. Agents can access BaristaGPT directly within tickets or chats, providing immediate assistance and automation capabilities. The platform also includes Automatic Knowledge Generation, creating new knowledge articles from resolved tickets to improve future issue resolution. By reducing mean time to resolution (MTTR), increasing first call resolution, and minimizing escalations, Barista Agent Co-Pilot enhances agent productivity and shortens the onboarding period for new agents.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses and companies searching for a customizable ERP business solution
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Audience
IT service desk managers requiring a tool to improve operational efficiency and agent productivity through AI-driven automation and support
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBASIS International
Founded: 1985
United States
www.addonsoftware.com
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Company InformationEspressive
Founded: 2017
United States
www.espressive.com/platform/products/agent-co-pilot
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Categories |
Categories |
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ERP Features
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
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Integrations
Amazon Connect
BambooHR
Boomi
ClickUp
Confluence
Freshservice
GitHub
Google Workspace
Ivanti Neurons
Jira Service Management
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Integrations
Amazon Connect
BambooHR
Boomi
ClickUp
Confluence
Freshservice
GitHub
Google Workspace
Ivanti Neurons
Jira Service Management
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