ActiveTRACK vs. Clearstep Comparison


ActiveTRACK HealthWare Systems	Clearstep	+	+
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About HealthWare Systems is committed to creating world-class patient experiences. Our patient tracking system, ActiveTRACK, provides real-time patient status while monitoring registration, throughput, and wait times. ActiveTRACK enables management to better allocate staff and resources and measure and reach specific goals related to increased efficiency, shorter registration and patient wait times, and improved patient experiences and patient satisfaction scores. With ActiveTRACK, a patient may check-in at a self-service kiosk or greeter station upon arrival. For pre-registered patients, any documents that must be signed can be generated for immediate review and completion, while items like photo IDs and insurance cards can be scanned. ActiveTRACK can also produce wayfinding maps to help patients navigate their way throughout the healthcare facility. ActiveTRACK can employ advanced patient waitlist strategies to support immediate processing.	About Empower patient consumers to triage themselves to the right care and services. We help health systems and providers acquire new patients and retain existing patients by delivering an enhanced, consumer-centric experience. Ultimately driving better patient engagement and health outcomes, while automating workflows and increasing efficiency. We complement health plans and payers by offering plan members self-service symptom checking, triage, and step-by-step guidance to find the most appropriate, convenient, cost-effective, and trusted in-network care. We partner with digital health, healthcare innovation, and healthcare SaaS companies to enhance digital health products with clinically-validated AI chat solutions.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Healthcare providers and professionals searching for a patient tracking and experience solution	Audience Healthcare centers looking for a clinical AI chat solution to enhance patient experience and care management
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information HealthWare Systems United States healthwaresystems.com/activeware-products/patient-experience-tracking/	Company Information Clearstep Founded: 2018 United States www.clearstep.health/
Alternatives Vecna Vecna Technologies	Alternatives Bridge BridgeInteract
Yosi	WellWink
Savance Health	HealthViewX
Ahi Lobby Change Healthcare	DoctorConnect Adtel International
Solv Solv Health View All	Solv Solv Health View All
Categories Patient Experience Supported Patient Management Supported	Categories Chatbot Supported Patient Case Management Supported Patient Engagement Supported Patient Experience Supported Patient Management Supported Patient Scheduling Supported Remote Patient Monitoring Supported
	Show More Features Patient Case Management Features Activity Tracking Not Supported Assessment Notes Not Supported Billing & Invoicing Not Supported Calendar Management Not Supported Candidate Identification Not Supported Case List Management Not Supported Eligibility Verification Not Supported HIPAA Compliant Supported Medical History Records Not Supported Patient Records Not Supported Referral Management Not Supported Treatment Planning Not Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Not Supported Messaging Not Supported Mobile Access Not Supported Patient Education Not Supported Patient Portal Not Supported Personal Health Record Not Supported Progress Tracking Not Supported Self Management Not Supported Patient Scheduling Features Analytics/Reporting Not Supported Approval Process Control Not Supported HIPAA Compliant Supported Mobile Access Not Supported Notifications/Alerts Not Supported Online Scheduling Not Supported Patient Communications Not Supported Patient Intake Supported Patient Portal Not Supported Patient Records Management Not Supported Payment Processing Not Supported Reminders Not Supported SMS Messaging Not Supported Remote Patient Monitoring Features Dashboard Not Supported Data Import/Export Not Supported HIPAA Compliant Not Supported Mobile Payments Not Supported Monitoring Device Integration Not Supported Patient Engagement Supported Patient Portal Not Supported Patient Records Management Not Supported Patient Surveys Not Supported Reminders Not Supported Virtual Visits Not Supported
Integrations No info available.	Integrations No info available.
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